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I need help does anyone know how to fix error code NP-40831-6 because i haven't been able to play online for the past three days and i've tried and reset my router and PS4 and im still getting the error code to pop up but it works fine if i use my hotspot but when i hook up the internet it boots me offline again
Struggling with the same problem and error code. Did you ever find a solution?
Have you tried deleting the user and logging back in?
Lets us know if this worked?
I had the same problem and it drove me crazy for like 3 days. Coming from someone who enjoys gaming on a daily basis lol it wouldn’t let me log into psn, or anything. I finally fixed the problem this morning. I typed in some codes to get into my isp router and just rebooted the system. You can probably do it on your router, after I did that. I was finally able to log into PlayStation on my phone and ps4. Now I have to wait a couple days for my games to re download lol atleast I didn’t smash my console. Atleast I can watch movies now lol hope your problem is resolved soon. Remember try rebooting your router. Worked for me
Im having the same problem and i cant figure ut out. What codes are you referring to? I need help
Check the PlayStation Network status if that all turns out to be fine the problems with your router. Disconnect the power source for 30 seconds and reconnect it, let everything reboot and try logging in again.
I don’t understand the whole resetting the router portion. Along with its complexity I found a simpler solution.
1. Backup all data onto a usb device
2. Initialize PS4
3. Reinstall information
This can all be done through the settings and will take some time but is easy to find. Hope this helps!
I had this same error, NP-40831-6 and also NP-40833-8. I could not access PSN through any device on my internet: laptop, app, or console. Internet worked fine for everything else, but would fail to sign in to PSN through my WiFi. I spent three days going back and forth with Sony and my ISP; I tried rebooting, opening ports, changing my DNS addresses, new IP addresses, everything. Nothing worked.
Ultimately, my ISP suggested I buy a new modem router (I use a combo, and also using DSL) – and that fixed it. The only answer they gave me was maybe the modem was crapping out, and apparently it was. I wish there was a more technical answer. If you go out to buy a new modem router, check on the return policy, just in case.
My psn ran out i bought a year reedemed the code but it wont lets me sign in to psn it'll have me signed and see my freinds but ten seconds later it says i need to sign and i cant play online games but i can play on my xbox one with no problem i tried my wifi and hotspot neither worked for my ps4/psn
What everyone here failed to specify is that they use a hotspot for connection, my guess of provider is T-Mobile, what you need to do is to go to your router settings and install the update to it. Everything will then work just fine.
Also so it is worth noting that I am a Coal Miner from West Virginia that isn’t college educated and it took me all of about 7 minutes to solve this issue. #Trump2020 #MAGA #buildthewall
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