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10 Jan 2014
By Gatekeeper276

Gatekeeper276

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Playstation App Can't Find PS4

31 Replies 28,721 Views Created 10-01-2014
Is the app broken? I have tried it with an ipad 2 and iPhone 5 both running ios 7.0.4 All signed in and all on the same wireless network but when you press connect to PS4 it says no PS4 found. Also tried with another PS4 and ipad mini and that won't work either. My ps vita only connected when I selected direct connection. Am I doing something wrong?
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02
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DrKoNfLiCt

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DrKoNfLiCt
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The app works fine for me on iOS 7.0.4 Iphone 4.. But it can use a lot of improvements in speed and stability. Make sure your Playstation and your phone or tablet is on the same network.

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Misfit2114

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I was having the same problem... What I did to get it to work was change the ps4 to wifi connection (even though it's wired)... It found the ps4 on my iPad now...
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Gatekeeper276

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Thanks for that but as I said everything is on the same wireless network and looking at the amount of other people having the same problems it must be the app or ps4
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Mine works perfectly, in fact it's too keen to connect and turns my PlayStation on whenever I open the app.
I assume you've been to the PS4 settings and selected add device?
http://manuals.playstation.net/document/en/ps4/settings/app.html
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Gatekeeper276

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Yep followed all the instructions still nothing. That's the problem I can't pair any device because it can't find the PS4 so the box to enter the code is never highlighted on the phone or tablet. Logged a call with sony support and it's been escalated with the network people. The phone can actually see the ps4 when you look at its wifi settings so I'm assuming the app needs more work.
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SgtMcBeef34

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SgtMcBeef34
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I'm having the same problem my devices just can't find my ps4, as if my ps4 is off....

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MikLSP

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Have you tried removing and reinstalling the app, may not change anything but it's a quick thing to try.
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Gatekeeper276

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Tried that twice and also cleared the cache and it didn't work but thanks anyway for the suggestion. I hope sony look at the reviews on the App Store because lots of people are posting that the same thing is happening for them. Unfortunately the App Store doesn't show the latest reviews at the top anymore so all you see at first glance is the early buyers who probably downloaded it before they even had a PS4.
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dspug

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I think it's more a problem with your router rather than the app. I had the same problem with a home hub 3 ( as well as many other problems ) so I swapped the hub over for an old home hub 1 I had & everything works just fine now.
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forkless

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forkless
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Some routers can spoof the public IP address on your PS when putting them in the DMZ. For your phone it may look like the PlayStation is not in the same net.

You can check the IP address on your PS and on your phone, if they aren't in the same IP net  try taking the PlayStation out of the DMZ (if it is).

Also make sure your phone is not using your mobile providers network, it has to get an IP address assigned by the WiFi of your router (and not accidentally connected to an open access point that isn't yours).

Re: Playstation App Can't Find PS4



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02
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Gatekeeper276

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Checked again and they are all on the same network and not in DMZ.
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Gatekeeper276

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Unfortunately you can't use BT Infinity with a home hub before v3 so I can't try that.
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ocelot07

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Yer mine works fine and am using a iPhone 3g with ios 6. Most likely a router or wifi connection issue.
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diablo27871

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I had the same problem I turn off my wifi and shutdown my ps4 all the way and when I turn them back on it fixed the problem.
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Gatekeeper276

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They updated the App and all is working now. I didn't have to change anything in my setup. When I contacted customer support and explained that others were reporting the same issue they escalated the problem and it was sorted in a few days. We'll done Sony! Now if you can fix the rubber pealing off the black PS4 controller joysticks that would be great. I have had to return one to the shop already for a replacement and another is just starting to go.
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akguitarfreak101
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I've been having the same problem and I think you nailed it. I'm on dsl and need to switch, but my router had been a nightmare as far as my playstation goes from the start. NAT mostly, and I've done the whole plan with static IP, DMZ, and port forwarding, and nothing had worked. I've since removed all that (only thing that helped was hard-lining to my modem) and now this. Tl; Dr This guy is right, it's probably the router/network.
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crashdevil20

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Even i had the same problem on my iphone. All i had to do was disable 3g and everything works fine. If that doesnt work you can try turning of cellular data completely.
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I had this problem. Disconnecting the PS4 from the network in settings and reconnecting seems to have done the trick.
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Re: Playstation App Can't Find PS4

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Neotone1

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Try a static IP for the PS4.  That worked for me.  I was not able to find the PS4 from the app until I made that change.

 

I have a wired PS4, and an iPhone & iPad on an Apple AirPort-based Wifi network.  They are both working as advertised.

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JamButty76

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Glad some of you have been fixed, it gives me hope.  But I have the app on my iPhone (iOS 8 now) and I can't connect to the PS4:

 

So to be absolutely clear:

The app is seeing my PS4, so we have no connectivity issue. 

When I click on the PS4 to connect, it opens a browser on PSN login web page, asking for PSN authentication.

When I log in, I get to a (very basic) page that says that I have successfully signed in. 

I then have to switch back to the app manually, which is at the same point where I left it.

If I try to connect to the PS4 again, it launches the browser on PSN login page again.

 

Anyone seen this? Any ideas to resolve?

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