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Ditto, would not even turn on until a tiny shake!!!! I noticed a whirring high pitched noise that is even there after you turn off the power, maybe faulty psu.
No one answering of sonny customer service number,,, gutted by the way sonny are treating their loyal fans.
Call customer Support.. 0844 736 0595 (UK)
Cant really blame the help lines they are probably busy with all of the new consoles being sold and people with issues they need to be sorted I was on the phone for 17mins last night sorting mine.
I know its frustrating to have to keep trying to cal but you will get there.
Using supplied HDMI, USB and power cables, nothing more attached, connected via WiFi (WPA2-PSK AES, 32-character alpha-numeral passcode), I live in Germany (for power reference).