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22 Jan 2014
By penny84

penny84

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Ps4 wont accept discs

18 Replies 4,535 Views Created 22-01-2014

Wont accept any game or a blu ray dvd all i hear is the drive trying to eject disc inthough there is no game in.

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JynXten

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Are you sure there's no game in it? I mean, I know there probably isn't one showing on the XMB, but there could still be one in there.
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penny84

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I was playing battlefield 4 and the disc ejected and now it wont accept anything at all

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Oh, ok. Take it back. They should change it no problem once you still have the receipt. I wouldn't try mess around with it.
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penny84

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Its just trying to eject the disc when nothing is in the drive, does anybody have the sony number ?? i will try replace at my local game store first in morning.

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Sony will try offer you to send it in and they'll replace it. But I'd still ring them because GAME might ask you for a reference number from Sony to show you did the trouble shooting first. Gamestop did with me. It was lucky I rang them first and didn't have to make two trips.

I don't know the British helpline number.
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penny84

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Just been on the phone to sony and guy told me to deactivate ps4  and initialise the ps4, If still have issues there going to send me a repalcement next week.

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Asmoday_

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Shut it down completely. Take out power cord.

wait 1 minute.

put in powercord. Press the on button till you hear a second beep. You are now im safe mode. Pick re initialize database. Wait and hope its.fixed. If not take it back.
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RONNYNS

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Asmoday_ wrote:
Shut it down completely. Take out power cord.

wait 1 minute.

put in powercord. Press the on button till you hear a second beep. You are now im safe mode. Pick re initialize database. Wait and hope its.fixed. If not take it back.

 

i would pick restore filesystem instead, since this can be a driver problem than a database problem...

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royaltool

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Thanks Buddy!!! Your advice worked!

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penny84

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It's going through the initilisation at the moment and it keeps trying to eject constantly
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Asmoday_

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I had the same problem penny. And the method i posted fixed my problem. Hope.it.does the same for you
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Just called sony there're going to collect ps4 on Friday and then send a new ps4 within 7 working days after receiving it. I always thought it was a swap straight away.
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SubstanceXBone

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At least you sorted, cool.
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Re: Ps4 wont accept discs

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Its decided to work again if i disconnect all the cables and then boot back up it will accept the disc, As soon as i try shut it down it ejects the disc and the same problem again.

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MrCrowley2509

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Had exactoy this same problem tonight too! In the middle of playing Battlefield when my disc ejects all of its own accord and wont except it back in! Grrr cant sleep as was tooo naffed off, will call for a return in the morning! Would you be able to post the uk number you rang pls?

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Having this problem also, need to contact sony for a replacement. Where can I find the number to contact them?
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I found the details on this forum in 30 sec, so please use search box next time. For the lazy ones, just follow this link

 

http://community.eu.playstation.com/t5/Support-PS4/How-To-Contact-Sony-Support/m-p/20521855#M6652

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Hey this exact thing just happened to me. Did you find a fix?
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