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22 Jan 2014
By penny84
Beta Tester
Playstation Staff

Ps4 wont accept discs

16 Replies 1,802 Views Created 22-01-2014

Wont accept any game or a blu ray dvd all i hear is the drive trying to eject disc inthough there is no game in.

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Message 1 of 17 (1,802 Views)
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Level 6
 
Playstation Staff

Re: Ps4 wont accept discs

Are you sure there's no game in it? I mean, I know there probably isn't one showing on the XMB, but there could still be one in there.
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Message 2 of 17 (1,796 Views)
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Level 4
 
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Re: Ps4 wont accept discs

I was playing battlefield 4 and the disc ejected and now it wont accept anything at all

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Message 3 of 17 (1,791 Views)
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Level 6
 
Playstation Staff

Re: Ps4 wont accept discs

Oh, ok. Take it back. They should change it no problem once you still have the receipt. I wouldn't try mess around with it.
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Message 4 of 17 (1,786 Views)
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Level 4
 
Playstation Staff

Re: Ps4 wont accept discs

Its just trying to eject the disc when nothing is in the drive, does anybody have the sony number ?? i will try replace at my local game store first in morning.

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Message 5 of 17 (1,784 Views)
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Level 6
 
Playstation Staff

Re: Ps4 wont accept discs

Sony will try offer you to send it in and they'll replace it. But I'd still ring them because GAME might ask you for a reference number from Sony to show you did the trouble shooting first. Gamestop did with me. It was lucky I rang them first and didn't have to make two trips.

I don't know the British helpline number.
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Message 6 of 17 (1,777 Views)
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Level 3
 
Playstation Staff

Re: Ps4 wont accept discs

Shut it down completely. Take out power cord.

wait 1 minute.

put in powercord. Press the on button till you hear a second beep. You are now im safe mode. Pick re initialize database. Wait and hope its.fixed. If not take it back.
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Message 7 of 17 (1,774 Views)
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Level 4
 
Playstation Staff

Re: Ps4 wont accept discs

Just been on the phone to sony and guy told me to deactivate ps4  and initialise the ps4, If still have issues there going to send me a repalcement next week.

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Message 8 of 17 (1,769 Views)
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Level 9
 
Playstation Staff

Re: Ps4 wont accept discs


Asmoday_ wrote:
Shut it down completely. Take out power cord.

wait 1 minute.

put in powercord. Press the on button till you hear a second beep. You are now im safe mode. Pick re initialize database. Wait and hope its.fixed. If not take it back.

 

i would pick restore filesystem instead, since this can be a driver problem than a database problem...

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Message 9 of 17 (1,759 Views)
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Level 4
 
Playstation Staff

Re: Ps4 wont accept discs

It's going through the initilisation at the moment and it keeps trying to eject constantly
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Message 10 of 17 (1,746 Views)
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