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19 Dec 2008
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Playstation Staff

Can I get a refund for a PSN game?

15 Replies 6,298 Views Created 19-12-2008

I recently purchased GTI Club+ on PSN and cannot connect online with the game.

 

I found that other people on this forum are having the same problem, so I decided to contact Konami's Customer Support. The response I received was that the game has trouble connecting when in Wireless mode and that I should play the game in Wired mode.

 

Well, this is not an option for me and as I bought the game for its online play and was not warned of this problem, I feel I have a right to demand a refund. I can find no contact details for Sony for this...

 

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Message 1 of 16 (6,298 Views)
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Re: Can I get a refund for a PSN game?


MisterBronze wrote:

I recently purchased GTI Club+ on PSN and cannot connect online with the game.

 

I found that other people on this forum are having the same problem, so I decided to contact Konami's Customer Support. The response I received was that the game has trouble connecting when in Wireless mode and that I should play the game in Wired mode.

 

Well, this is not an option for me and as I bought the game for its online play and was not warned of this problem, I feel I have a right to demand a refund. I can find no contact details for Sony for this...

 


Ring 08705 99 88 77

 

Tell us how you get on.


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Message 2 of 16 (6,270 Views)
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Re: Can I get a refund for a PSN game?

I live in Spain, so that will be an expensive phone call. I will wait until Monday, when I am back in my office and tell you what happens.
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Message 3 of 16 (6,256 Views)
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Re: Can I get a refund for a PSN game?

Tell them you will get in touch with the Spanish equivalent of Trading Standards if they get cheeky and see what they say to that! Good Luck!

 

Marty 

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Message 4 of 16 (6,205 Views)
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Re: Can I get a refund for a PSN game?

Simple answer; NO!
"we are all in the gutter, but some of us are looking at the stars"
Oscar Wilde
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Message 5 of 16 (6,223 Views)
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Re: Can I get a refund for a PSN game?

im afraid not, i guess it would lead to people abusing the store and buying games to try them or get trophies and then want a refund
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Message 6 of 16 (6,219 Views)
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Re: Can I get a refund for a PSN game?

Well I would get some sort of compensation, because selling a faulty product is against the law and that is exactly what has happened. Konami have even admitted to me that the game does not work correctly in Wireless mode and I have the email stating that fact. 

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Message 7 of 16 (6,183 Views)
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Re: Can I get a refund for a PSN game?

Sureley you should be able to get a refund if it doesent state anywhere that it doesent work very well in wireless mode and they have openly admitted it doesent in an email.

http://www.justgiving.com/christopher-irving/
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Message 8 of 16 (6,126 Views)
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Re: Can I get a refund for a PSN game?

Those are my thoughts precisely.

Monday will be my moment of truth.. if the office is open for the festive season :smileyfrustrated:

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Message 9 of 16 (6,096 Views)
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Re: Can I get a refund for a PSN game?

May be hard to prove your case.  There may be problems connecting wirelessly but the game does play online through wired mode.  So if they advertise you can play online they haven't broken any law unless they state specifically you can connect wirelessly and yo can't

 



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Message 10 of 16 (6,005 Views)
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