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I have to say after reading this thread and how positive people have been about Sony's customer service I am extremely disappointed.
My PS3 has recently decided to stop reading disks. I have tried all the potential solutions offered but to no avail. As a last ditch attempt to sort it I phoned customer services, where I was met with potentially the most arrogant customer services rep I've ever spoken with.
I explained the problem, which he said he was aware of and then he asked me for the number on the back of the unit, which I provided.
I was told it was old, but they could fix it under warranty and did I have my receipt.
I explained the item was a gift and that it was unlikely the buyer would have kept the receipt - I received the PS3 60Gb in January 2008 for that Christmas.
He then told me if there was no receipt he didn't know how old it was and so wouldn't be able to switch it.
I asked if he kept his receipts from that long ago, when they were gifts for others - of course he did, he keeps all of his receipts.
I'm now looking at up to another £150 to get this fixed - lame. The company know there is a problem with the units. They also know when they stopped making the 60Gb. I've had many Sony products and all of them have stood the test of time, so why they can't just own up and admit they've dropped a ball here I don't know.
Customer service reps description of PS3 - "it's not just a computer, it's a computer with wheels on." <numbnuts>
If anyone else gets a result, I'd love to hear about it.
My 60GB BC PS3 died today, with a YLoD. My Taken BD is stuck in there too. :(
Have to say, i think Sony's after care service is awful. I have to pay a completely unjustifiable £145 to get a refurb, the earliest they can get it to me is 2 weeks today & i have to wait 6 weeks to get the disc back from the drive. For a machine that cost that much to die after less than 2 years, to have to fork out half the price of a new one is a shocking. Especially since they'll just repair it for about a fiver & palm it off to the next poor person it happens to for another easy £145.
Say what you want about MS, they may make their consoles out of Lego but when my 360 died after 2 1/2 years it was off to Germany & back within 10 days & cost me absolutely nothing to get fixed.
I've had 2 PS2s go wrong (including one that was literally days out of warranty) & had to fork out to get those fixed, now this. The way they treat their customers is an absolute joke.
Have to disagree, my beloved PS3 died on me on Monday, called Sony CC and they sent out a courier next day, picked it up and I am awaiting it to be returned (repaired). When I called the operator was curtious and helpful, considering my 40gb PS3 warranty ran out 3 months ago, they agreed to repair it at no cost. Would never get this level of service from MS or nintendo. Well done Sony.
See, this is what annoys me. You get a free next day swap out, i get a £145 2 weeks later swap out. How is that even remotely fair?
As for MS, i'm simply going from my own experience. They were fast, efficient, free & i got my own machine back. The Sony rep was pleasant, courteous & apologetic, but i'm still £145 worse off, i'm without a PS3 for 2 weeks & i've lost all of my HD data.
Bloke who I talked to (After several annoying call centre drones) said my copy of Killzone 2 would be sent back within a few days, got a replacement 60gig last thursday (2 days after I talked to head office), it's still not back, so me thinks I'll be giving him a ring since he left me his direct line number.
6 weeks is a ***** take to be fair, not going to be hard to open the unit up and get the disc out, just pure lazy to say 6 weeks, and a bad design choice to use a slot loading drive instead of a traditional drive with the manual eject button.
And whoever said about MS having better customer services:
I can't agree with you more, I had 2 Sony reps laugh at me on the phone (I'm having the last laugh now), they use a free number instead of an 08705 number, they repaired my old xbox crystal 3 times (all 3 times free) even after it was out of warranty, sent me a new scart cable (free) to see if it sorted out a problem displaying the correctly on my television, and when that didn't work took my console for repair and have replaced my 360 three times for free (RRoD) and give everyone a small (but still) token for bearing with them (Free live for a month or something), put me straight through to a manager when I said I had problems understanding the blokes accent on the phone instead of "We'll put you in a call back list" and don't get rang back.
Sony just take the micky mouse, my youngest brothers PS2 broke last year (DRE) and quoted me £100 to get it replaced, I just took it apat myself and set the laser correctly again, £100 to do that, seriously, complete joke.
I seriously hope I never have to deal with Sony's shoddy customer services again, unless they sort their game out and get compotent call centre workers like the bloke I talked to at head office, rather than a bunch of muppets who think there amazing.
I had 2 PS2 with DREs, first one lasted 2 years then died on Boxing Day (which was awesome timing) so i replaced it with a Satin Silver one. The second one, i'd been in hospital for a month & when i got out, turned my PS2 on & got the good old DRE. Hunted my receipt down & i was literally days out of warranty. Rang Sony & explained the situation to the guy,
"Sorry, it's gonna be £80 as it's out of warranty."
"But... i've been in hospital for a month. And this is the 2nd machine it's happened to."
"Sorry, there's nothing i can do."
I bought a new slimline one for £99 that day as opposed to getting a refurb for £20 cheaper.
Now, having bought a PS3 & gone through the exact same thing again, Sony can forget about me buying any Playstation hardware ever again. If it wasn't for the amount of Blu-Rays i own, i'd have sold my games & never have bothered getting a refurb.
i think playstation r ***** when u go to by a game and the thing locks u out 4 24 hours
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