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10 May 2007
By [josephx]

[josephx]

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[Contact Us] Playstation Support Number

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930 Replies 490,705 Views edited 08-01-2015

Hi guys,

Did you know that we provide different online services to help answer your questions or fix your issues without having to call the PlayStation Support number?

 

- Try our online troubleshooting or arrange a return online here

 

Online returns.png  

 

- Error code information can be found here

 

Error codes.png

 

- PlayStation articles that provide information about any product or service and issues related to them can be found here

 

FAQ's.png

 

- Our community have an average response time of less than 5 minutes so why don't you try posting your query on our support boards:

 

PSN Support

PS4 Support

PS3 Support

PS Vita Support

Other Systems Support

If you still need to get in touch with PlayStation Support, you can find our contact information here

 

SFZ

 

 

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02
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Beta_Boy

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When help is required for your PlayStation product you can try the Technical Help and Discussion forum or click on the 3rd link in my sig. This takes you to the awesome Customer Service FAQ. Or you can simply PM one of the Moderation team.
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Re: Playstation Customer Service Number 08705 99 88 77

Are you a leader not a follower?
Can you keep up with me?
Beta_Boy @ www.twitter.com




02
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Dan2008

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well worth posting :)
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BOBBIN1978

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Sony have the best customer service, when I had an Xbox 1 and it broke MS said I courier would contact me within the next few days to collect it for repair, when I had to contact Nintendo customer service I had to wait about 40 mins before they answered, when the recorded hold message said that the call would be answered in 5 mins it still took 10 mins, then when I did get through they told me to put the DS in a jiffy bag and send it recorded delivery and they would have a look at it.
When my PSP got loads of dodgy pixels Sony sent me a replacement the following day by courier and the courier collected my old one for Sony, and they answered the phone fairly quickly. Sony might get some stick but they are faultless with their after-sales service.

:D Guys, this number is the helpline but it is not Sony's helpdesk, it is outsourced to another company that manages all UK and EIRE helpdesk calls relating to Playstation, PS2, PS3 and PSP. I should know, I work for them as a Project Manager, there based in Watford. Just thought I'd point out that the service isn't Sony, there service is rubbish, and they know it, it's why they outsourced it :gr8:
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libbon1987

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0844 736 0595

ps3 helpline

 

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[lopooduds]

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Yeah I dont get why SONY make it so difficult to call this number! They hide it so much! not on the PS3 manuals, PS3 online manuals, guidence info etc etc. Hell I had to do extensive searching on Google to finally get it.

NICE THREAD
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mr-smooth

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Hats off to sony customer service, rung them up yesterday when mine sh@gged up and received my replacement today. Question is, will they manage to return the game of mine that was stuck in there. I'll keep you posted :)
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shaftouk

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I was speaking to my mate the other day and he decided to give his PSP to his son for a while now that his life has been taken over with PS3.
His PSP had been sitting on a shelf for about 2 months inside protective case. When he switched it on no games would load and you could here a slight clicking sound from UMD drive :mad: . I remembered i had seen the Sony helpline number on these forums and passed it on to him.
He rang them and they said it was just outside his 12 months warranty but would send him a reconditioned unit for free.
So would just like to say thanks to person who posted this number, friends son is very happy now. :D :gr8:
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[Geordie 88]

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never had to deal with sony ps1 still going from launch and ps2 an ps3 and psp now thats what i call workmenship lol
dont get me started with microsoft which there staff by the way couldnt get a job in mcdonalds lol 360 broke down after 5 monthhs this was my 2nd one (reverbished) they said give me 85 ponds or f##k off not in them words excatly lol
sony defo 1 products lifespan
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[josephx]

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I was speaking to my mate the other day and he decided to give his PSP to his son for a while now that his life has been taken over with PS3. His PSP had been sitting on a shelf for about 2 months inside protective case. When he switched it on no games would load and you could here a slight clicking sound from UMD drive :mad: . I remembered i had seen the Sony helpline number on these forums and passed it on to him. He rang them and they said it was just outside his 12 months warranty but would send him a reconditioned unit for free. So would just like to say thanks to person who posted this number, friends son is very happy now. :D :gr8:I'm glad somebody is getting use out of the Helpline Numbers I see the amount of replies on this thread and I reckoned It was just going to get deleted, I put up the Ireland 1 and Cnn Soldier put up the UK 1. I thought they were the same number but obviously not :D
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[Lyza]

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ej mensen wie kan me helpen ik wil graag games op ps3@store kopen en downen maar kan niet omdat ik geen credit card heb maar gewone rabo :S:S:S:S:S ***
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well i just phoned the helpful people at sony, they offered me a refurb 60gb or brand new 80gb for my flashing read light issue,

took the 80gb as have no use for the "extras" on the 60gb, and its coming on 4th feb, nice timescales if u ask me
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Thought id put 2 penneth in on the Sony Service.

My sixaxis controllers buttons have been feeling sticky and hard to press down for about a month now so i decided to phone Sony up regarding this and to see if i could have a replacement (my years warranty isn't up yet).

Gave all the details and was told that i had to send it in and that i had to send it recorded delivery, asked if i get the money back and was told no, also told him that my 360 controller stopped working and that MS didn't even want the old one back and i got that with in days (my console was about 2year old when i did that). I got a snotty reply back saying 'well we ain't Microsoft sir', heh nice! after that i said my thx and put the phone down.




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I have to say after reading this thread and how positive people have been about Sony's customer service I am extremely disappointed.

 

My PS3 has recently decided to stop reading disks. I have tried all the potential solutions offered but to no avail. As a last ditch attempt to sort it I phoned customer services, where I was met with potentially the most arrogant customer services rep I've ever spoken with.

 

I explained the problem, which he said he was aware of and then he asked me for the number on  the back of the unit, which I provided.

 

I was told it was old, but they could fix it under warranty and did I have my receipt.

 

I explained the item was a gift and that it was unlikely the buyer would have kept the receipt - I received the PS3 60Gb in January 2008 for that Christmas.

 

He then told me if there was no receipt he didn't know how old it was and so wouldn't be able to switch it.

 

I asked if he kept his receipts from that long ago, when they were gifts for others - of course he did, he keeps all of his receipts.

 

I'm now looking at up to another £150 to get this fixed - lame. The company know there is a problem with the units. They also know when they stopped making the 60Gb. I've had many Sony products and all of them have stood the test of time, so why they can't just own up and admit they've dropped a ball here I don't know.

 

Customer service reps description of PS3 - "it's not just a computer, it's a computer with wheels on." <numbnuts>

 

If anyone else gets a result, I'd love to hear about it.

Message Edited by deWaylando on 12-03-2009 04:57 PM
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My 60GB BC PS3 died today, with a YLoD. My Taken BD is stuck in there too. :(

Have to say, i think Sony's after care service is awful. I have to pay a completely unjustifiable £145 to get a refurb, the earliest they can get it to me is 2 weeks today & i have to wait 6 weeks to get the disc back from the drive. For a machine that cost that much to die after less than 2 years, to have to fork out half the price of a new one is a shocking. Especially since they'll just repair it for about a fiver & palm it off to the next poor person it happens to for another easy £145.

 

Say what you want about MS, they may make their consoles out of Lego but when my 360 died after 2 1/2 years it was off to Germany & back within 10 days & cost me absolutely nothing to get fixed.

 

I've had 2 PS2s go wrong (including one that was literally days out of warranty) & had to fork out to get those fixed, now this. The way they treat their customers is an absolute joke.

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Have to disagree, my beloved PS3 died on me on Monday, called Sony CC and they sent out a courier next day, picked it up and I am awaiting it to be returned (repaired). When I called the operator was curtious and helpful, considering my 40gb PS3 warranty ran out 3 months ago, they agreed to repair it at no cost. Would never get this level of service from MS or nintendo. Well done Sony.

 

<a href="http://uk.playstation.com/psn/profile/Stingray1969/"><img src="http://mypsn.eu.playstation.com/psn/profile/Stingray1969.png" border="0" /></a>

Message Edited by Stingray1969 on 12-03-2009 07:36 PM
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MrE26

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See, this is what annoys me. You get a free next day swap out, i get a £145 2 weeks later swap out. How is that even remotely fair?

 

As for MS, i'm simply going from my own experience. They were fast, efficient, free & i got my own machine back. The Sony rep was pleasant, courteous & apologetic, but i'm still £145 worse off, i'm without a PS3 for 2 weeks & i've lost all of my HD data.

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Mogga

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Bloke who I talked to (After several annoying call centre drones) said my copy of Killzone 2 would be sent back within a few days, got a replacement 60gig last thursday (2 days after I talked to head office), it's still not back, so me thinks I'll be giving him a ring since he left me his direct line number.

 

6 weeks is a ***** take to be fair, not going to be hard to open the unit up and get the disc out, just pure lazy to say 6 weeks, and a bad design choice to use a slot loading drive instead of a traditional drive with the manual eject button.

 

And whoever said about MS having better customer services:
I can't agree with you more, I had 2 Sony reps laugh at me on the phone (I'm having the last laugh now), they use a free number instead of an 08705 number, they repaired my old xbox crystal 3 times (all 3 times free) even after it was out of warranty, sent me a new scart cable (free) to see if it sorted out a problem displaying the correctly on my television, and when that didn't work took my console for repair and have replaced my 360 three times for free (RRoD) and give everyone a small (but still) token for bearing with them (Free live for a month or something), put me straight through to a manager when I said I had problems understanding the blokes accent on the phone instead of "We'll put you in a call back list" and don't get rang back.

 

Sony just take the micky mouse, my youngest brothers PS2 broke last year (DRE) and quoted me £100 to get it replaced, I just took it apat myself and set the laser correctly again, £100 to do that, seriously, complete joke.

 

I seriously hope I never have to deal with Sony's shoddy customer services again, unless they sort their game out and get compotent call centre workers like the bloke I talked to at head office, rather than a bunch of muppets who think there amazing.

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I will go down in history, not in flames
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MrE26

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I had 2 PS2 with DREs, first one lasted 2 years then died on Boxing Day (which was awesome timing) so i replaced it with a Satin Silver one. The second one, i'd been in hospital for a month & when i got out, turned my PS2 on & got the good old DRE. Hunted my receipt down & i was literally days out of warranty. Rang Sony & explained the situation to the guy,

 

"Sorry, it's gonna be £80 as it's out of warranty."

"But... i've been in hospital for a month. And this is the 2nd machine it's happened to."

"Sorry, there's nothing i can do."

 

I bought a new slimline one for £99 that day as opposed to getting a refurb for £20 cheaper.

 

Now, having bought a PS3 & gone through the exact same thing again, Sony can forget about me buying any Playstation hardware ever again. If it wasn't for the amount of Blu-Rays i own, i'd have sold my games & never have bothered getting a refurb.

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V0LTZ-UK

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i think playstation r ***** when u go to by a game and the thing locks u out 4 24 hours

 

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Its worst customer service that i have ever seen. I've called to ask why and when PSN will be available to Lithuania, and they even dont know where Lithuania is. It took ~10 minutes to them to understand what is Lithuania. Maybe they thought that Lithuania is in UK, i dont know, but it looked like i'm talking to a man wich finished only 3 grades in the school.
Message Edited by Remiukas on 21-07-2009 01:55 PM
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[josephx]

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ej mensen wie kan me helpen ik wil graag games op ps3@store kopen en downen maar kan niet omdat ik geen credit card heb maar gewone rabo :S:S:S:S:S ***English Spechen Forum, Gehen sie Deutsche Spechen Forum
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