Apologies if this has been answered already, I've been keeping up to date with this thread though. Has anyone tried speaking to someone higher up at Sky? For example when you phone the customer service can they put you through to the head office?
This is a serious, serious problem. Most people work from 9-5, so for hard earned money to be wasted on an ISP who cannot provide online PS3 access over 5 is wholly unacceptable. The problem is that I hear it takes weeks to change service provider, and that is even more hassle than what we are enduring right now.
Far, far beyond a joke.
I have just come off the phone to SKY and they are now very aware there is a problem reagarding SKY connect customers connecting to PSN. The guy i spoke said they have had a large number of calls on this and are aware it is not a DNS problem. He assures me that it has been passed on to management and it will be looked into but not until tomorrow.
Can only take his word for it.
Plow, you should be ok... from what I can see it's only Sky Connect customers, which is 8mb but £17 a month. I pay £5 but that's because I complained when I first got Sky (what a mess that was...)
But for £5 that is the mid package which is 8mb but on Sky's own network.
Rest assured sky are aware of the problem, but if you call technical support they will not be able to tell you to do anything on your ps3 basically because they don't provide support for it specifically so they can't advise messing around with the settings just incase it makes things worse or causes other problems.
As I said at the moment its an ongoing issue, being looked into.
Well done everyone, I salute you. Without the efforts of a lot of people on here we'd still be scrambling about trying to come up with a cause, let alone an admission from Sky that there is an issue which needs addressed. Personally I don't hold out much hope for a successful resolution, but I'd love to be proved wrong. If nothing else because I can't be bothered trying to change ISP!
To those of you still battling keep up the good work. Personally I'm off to bed to try and be fresh for work at 4am - broadband don't pay for itself
Anyone with any questions feel free to PM me (no add requests though please). I can't guarantee to know the answer but, since I've been here since post 1, I'll try my best.