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28 Nov 2011
By BuckoNZ

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Unable to login to PSN. Error code: 80028E01

19 Replies 113,985 Views Created 28-11-2011
28 Nov 2011
By BuckoNZ

 

All of a suddenly, my PS3 will no longer login to the PSN. I upgraded by router and switch over the weekend, however the PS3 did login after that. However an hour or two later, it stopped logging into PSN successfully.

 

The Internet connectivity is fine, as I am able to fire up the browser on the PS3 and view pages.

 

Any ideas?

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stupidbunnysuit

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Hi there,

 

If you're presently getting error code: 80028E01 - it would mean that your Internet service is congested or the PS3 does not have enough bandwidth.

 

Ensure with your ISP that there are no account issues - ie. Internet service has been slowed as a monthly limit has been reached. Also confirm that there are no general services issues with your ISP.

 

If you're on WiFi, check if there are different results via Ethernet, or check your WiFi SSID & WPA Key. Boost your WiFi signal strength via settings in your modem, or moving the PS3 and modem physically closer.

 

Let us know how it goes.

 

You can also call your local support centre for further assistance :)

 

-sbs

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stupidbunnysuit

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Hi there,

 

If you're presently getting error code: 80028E01 - it would mean that your Internet service is congested or the PS3 does not have enough bandwidth.

 

Ensure with your ISP that there are no account issues - ie. Internet service has been slowed as a monthly limit has been reached. Also confirm that there are no general services issues with your ISP.

 

If you're on WiFi, check if there are different results via Ethernet, or check your WiFi SSID & WPA Key. Boost your WiFi signal strength via settings in your modem, or moving the PS3 and modem physically closer.

 

Let us know how it goes.

 

You can also call your local support centre for further assistance :)

 

-sbs

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BuckoNZ

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I initally thought that the data cap thing may have been the cause, especially when I logged into my ISP and noted that I was extremely close to reaching my limit. So I added 5GB to it to ensure that isn't the case.

 

I then:

1) Powered off my PS3

2) Powered off the switch in the lounge my PS3 is connected too

3) Powered off my ADSL modem

4) Power off the DLInk DSR-250N, whcih is my main router and switch.

 

After 5 min., I then turned everything back on in reverse order, waiting a good couple of minutes between each device.  Still no joy.

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BuckoNZ

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When was it possible for the non-thread starter to mark an issue as 'Solved'?1?  Clearly "someone" is trying to improve their customer experience metrics.

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stupidbunnysuit

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Hey again,

 

No problems with the data usage, it's just good to rule out as much as possible.

 

I'm assuming here with 2) that you're talking about the power switch?

 

If you have a router and a modem, purely for the purposes of testing, can you plug the modem directly into the PlayStation via Ethernet? or WiFi if Ethernet is not possible?

 

And... not sure why that's been chosen as the resolution, it's the initial response suggesting some possible troubleshooting tips at least. Just because this thread has been "resolved" - doesn't mean we'll leave you high and dry.

 

-sbs

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BuckoNZ

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Hi,

 

My setup is:

 

DLink ADSL Modem/Router  >  DLink DSR-250N Gateway (Router/Firewall/Switch/WAP) > Netgear 5 Switch > PS3

 

Great idea. I will by-pass the DSR-250N and plug the switch the lounge (Netgear) switch directly into the ADSL modem/router.  Will let you know how I get on.

 

Cheers,

BuckoNZ

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BuckoNZ

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Hi,

 

As recommended, I plugged the Cat.5e cable that connects my office to my lounge, directkly into the LAN port on the ADSL modem/router instead of my new fancy Router/Firewall/Gatway device and the PS3 logeed into the PSN almost immediately.

 

Therefore, its fair to say I have ruled out:
- Issues with my PSN account (i.e. incorrect password)

- Issues with my internet connection

- Issues with my actual PS3 unit

 

The focus now has to be on my DLink DSR-250N.  Will let you know how I get on.

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BuckoNZ

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I managed to resolve the issue, by disabling the Intrusion Prevention System on the LAN.  Still does some weird stuff - like my NAS box still takes sometime to be detected - but usable.

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slothY64

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hey BuckoNZ

 

i too am now receiving error and having trouble connecting to psn i have already done the troubleshooting steps with sony and they told me it had to be on my isp side something about disablinga firewall setting which sounds like something you took care of if so how would i do that or would i have to contact my isp provider anything u could do to help at least get me in the right direction would be great

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skidmarks001

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Hello,

Im getting an error code: 80028E01 when I try to connect to PSN. It wont sign in. I use wifi to connect but i've used an ethernet cable as well but still no connection to PSN. the above error code keeps popping up. Please help me out.

 

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menacedreams

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is psn fixing this issue?these problems are on going i might go back to xbox if this dont get fixed
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Pudgies_Sarah

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As per Buckos last post he managed to fix the issue with the cause being modem or router settings so the issue is not with PSN.

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"Let me guess...Someone stole your sweet role?"

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I had this error message pop up.  restarted. Went through network settings....erased my wifi password and retyped it ....finished set up adjusting nothign else. tested connection. Signed in to network

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thestig7311

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That was not a Solution. I have a billion400g router all week the psn network was not allowing me to login with the same error. I have 10G link and not problem as i can use my laptop to access the site. So I am begging anyone from PSN Europe/EMEA/ to provide a solution for your Customers in SOUTH AFRICA that is Africa where you sell your products to and have customers who would like to use the services but due to poor support it makes it impossible. How do you fix the 8002E01 problem.

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RandAPle4

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Hello TheStig

this is the Australia/New Zealand forum. Right Hemispere but probably wrong landmass to get hold of anyone from SEN Europe. Select English from the language bar up top to get to SEN UK.

 

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regards
Rob
deader than the ANZ forum :( .

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dazworld

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I have this same sh&t all the time. 80028E01.
Got BT infinity so nothing wrong with the speed. I've 'power-recycled' an immense number of times without success.

This happens loads. It's ruined my sat night blinkbox viewing and I've had this yonks and listen and follow forum instructions.

Sony play station division - over to you. What's the solution?
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RandAPle4

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This is the Australian NZ forum and there is no "Sony Playstation Division" but we can try to help you if you like.

 

What brands and models are your modem and router?

 

Please post the complete results of an Internet Connection Test

 

Settings > Network Settings > Internet Connection Test

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regards
Rob
deader than the ANZ forum :( .

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kennedy109

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y cant i sign in 

 

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ergin007

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Hallo problem 80028E01
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