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17 May 2011
By Sean_NMP1

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Welcome back program disgust between EU and US

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I've noticed that the US is getting more "freebies" than EU is.

 

Excluding the choice of 2 games, according to the US blog (http://blog.us.playstation.com/2011/05/16/details-for-playstation-network-and-qriocity-customer-appr... they shall recieve:

 

- A selection of “On Us” rental movie titles will be available to PlayStation Network customers over one weekend, where Video Service is available. Those titles will be announced soon.

- 30 days free PlayStation Plus membership for non PlayStation Plus subscribers.

- Existing PlayStation Plus subscribers will receive an additional 60 days of free subscription.

- Existing Music Unlimited Premium Trial subscription members will receive an additional 30 days of free premium subscription.

 -Additional 30 days + time lost for existing members of Music Unlimited Premium/Basic subscription free of charge for existing Premium/Basic members.

- To welcome users Home, PlayStation Home will be offering 100 free virtual items. Additional free content will be released soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.

 

And according to the EU blog (http://blog.eu.playstation.com/2011/05/16/details-of-the-welcome-back-programme-for-scee-users-2/), also excluding the choice of 2 games, EU will only be recieving the following:

 

- 30 days free PlayStation Plus membership for non PS Plus subscribers*

- Existing PlayStation Plus subscribers will be given 60 days free subscription.

- For existing Music Unlimited subscribers, you will be given 30 days free subscription.

 

The question is now, will people from the EU be recieving the same as the US? If not, I am disgusted due to the fact everyone worldwide that was affected by PSN were in the same boat, and Sony giving others more when they have infact did nothing more than anyone else outside the US.

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posted on the 17th of May, how many days have passed by that these people/person has had everyones personal info?

 

on the 5th of May, US users we're already notified and recieved emails to apply for this.

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Sean_NMP1 wrote:

Yet, nobody still gets the point.

 

The whole point is that if your giving something away for free to one PSN user, and giving the other more, is rather unaceptable, due to the point you have stated yes, PSN is free. We all have no right over any others to say "I deserve more than X" because we are all the same, nobody has paid more than others.

 

So why should we get less than others when we've paid the same, and do/did everything the same as the US?

 

and again, I DON'T CARE ABOUT THE FREEBIES. I won't even use them anyway. I'm trying to show how this is extremely bad customer service to every owner of a PS3.

 

Oh, and PSN technically ISN'T free. It comes FREE with a Sony product, that you have to buy. I also think that if they took down PSN forever, I'm sure everyone who has purchased a PS3 would have a right to claim something because then Sony would be selling something that is false - When you bought your PS3, you don't think "hey, PSN might be removed one day, but I'm willing to take the chance" did you?


 

 

""I DON'T CARE ABOUT THE FREEBIES. I won't even use them anyway"" -  Dont be stupid, they're giving away free games.

 

All companies have to look after "the money", all companies have to make sure to keep "the money" happy, because all companies know that if you don't keep "the money" happy, then the money will go elsewhere.

 

America spends more money on PSN than anywhere else, they are "the money", they need to be kept "happy".

 

If we had a SCEUK, rather than just being bundled in with SCEE, then maybe we'd get even less, as you know its all broke into regions, and support would of course go to the region which financially supports more.

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Sean_NMP1 wrote:

Yet, nobody still gets the point.

 

The whole point is that if your giving something away for free to one PSN user, and giving the other more, is rather unaceptable, due to the point you have stated yes, PSN is free. We all have no right over any others to say "I deserve more than X" because we are all the same, nobody has paid more than others.

 

So why should we get less than others when we've paid the same, and do/did everything the same as the US?

 

and again, I DON'T CARE ABOUT THE FREEBIES. I won't even use them anyway. I'm trying to show how this is extremely bad customer service to every owner of a PS3.

 

Oh, and PSN technically ISN'T free. It comes FREE with a Sony product, that you have to buy. I also think that if they took down PSN forever, I'm sure everyone who has purchased a PS3 would have a right to claim something because then Sony would be selling something that is false - When you bought your PS3, you don't think "hey, PSN might be removed one day, but I'm willing to take the chance" did you?


Its you who isnt getting the point. SCEE & SCEA are 2 diffirent companies. Both can make independant decisions without the others sayso. The sooner you figure that out sherlock the sooner you'll understand

 

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@Gigglz, so that explains why they get an extra 100 downloads from the PSN store and a weekend of free video service or whatever it is again, how?

 

I am also not complaining about features that are not avaliable in certain areas. I understand that some things can't be everywhere, so therefor they cannot be given to everyone.

 

I also understand that certain countries have a choice between different games probably because of policies etc, I am not complaining about that either.

 

But giving away less to everyone and more to people of the US is unacceptable, when we have as much rights to be as frustrated as they do from this outrage. They did not lose out more than we did, but manage to gain more than we did. Is that fair? No. Do I care about the free stuff? No. Is that bad customer service and shows that they care more about a certain group than another? Yes.

 

 

 

 

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Re: Welcome back program disgust between EU and US

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Sean_NMP1 wrote:

@Gigglz, so that explains why they get an extra 100 downloads from the PSN store and a weekend of free video service or whatever it is again, how?


Basically yes I'm afraid. The 3 different regions all decide on their own content or in this case free items for the welcome back pack. Its been a long discussed argument, in particular in relation to Playstation Home content.

 

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Then that should mean that we get something else that US didn't, even anything so that everyone recieves the same ammount of free content. Otherwise, they've gave extras to the US for nothing, for no point at all.

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they r getting 100 home items not 100 store items and soon an announcment regarding the offer for home in europe will b announced to bring it into line ..

u need to realise that america and europe r run under different rules and regulations regarding ps3 stuff example being the us store has a lot more games than europe WHY.......because its easy to regulate and license it because it is basically one region where as europe is hundreds of different countrys all with their own rules and regulations which sony have to take into account b4 anything can be published throughout the region that is classed as europe..............

all of this is also being taken into consideration with this welcome back offer.......some people might not like the fact that other countrys are offered more variety but thats just the way it goes
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tbh the only difference on that list is:
free movie rentals
and free playstation home stuff

They've just spread it out more (the text)
The rental movie stuff is pretty annoying that they haven't offered us a love film equivalent (when that would probabaly benefit love film too so i can't see them declining it)
But the playstation home stuff is just crap anyway, who actually wants that stuff??
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GiggIz wrote:

Its you who isnt getting the point. SCEE & SCEA are 2 diffirent companies. Both can make independant decisions without the others sayso. The sooner you figure that out sherlock the sooner you'll understand


As far as I'm aware they are effectively subsiduaries of SCE. They are not seperate companies in the way that Microsoft and Apple are, but more like the way in which now Skype and Microsoft are seperate companies - not at all. The sooner you figure out that the way Sony treats its european customers is crap compared to the US, the sooner you'll understand our annoyance :BigGrin:

 

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XtraMinty wrote:

 


GiggIz wrote:

Its you who isnt getting the point. SCEE & SCEA are 2 diffirent companies. Both can make independant decisions without the others sayso. The sooner you figure that out sherlock the sooner you'll understand


As far as I'm aware they are subsiduaries of SCE. They are not seperate companies in the way that Microsoft and Apple are, but more like the way in which now Skype and Microsoft are seperate companies - not at all. The sooner you figure out that the way Sony treats its european customers is crap compared to the US, the sooner you'll understand our annoyance

 


 

Subsiduaries that make independant decisions on content.. If by your logic you are correct can you then explain the regional variances?

 

I know fine well the how Sony treat its customers.

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GiggIz wrote:

Subsiduaries that make independant decisions on content.


 

They're still part of the same company, the people in charge of SCEE and SCEA still report to whoevers in charge of SCE, which I think is still Kaz at the moment. They can't just do what they like completely independent of Sony. I don't agree with the way they do things, as SCE as a whole has obviously decided the US is far more important than Europe or even their native Japan, and directs SCEA accordingly

 

 


GiggIz wrote:

If by your logic you are correct can you then explain the regional variances?


 

My gripe is more with SCEE than anything else, as they are completely crap. They never inform customers of anything. Stuff always gets delayed compared to the US, and with no explanation. Fair enough if its down to copyright and variations across Europe to do with ratings and stuff, but why don't they actually come out and say that? Also the EU PSN store is bare bones compared to the US one, theres so much stuff we don't even have.

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Who cares I get my music, movies and tv shows from other sites for free anyway.

I just cant wait till the PSN store is back so I can get some thoes games.

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And it is precisely that "Who cares attitutde" that leave people wondering when a something major happens. Kids Do not care, but most adults don't want to pay for something that is expensive and has a realitively short term. But then again, who cares if Sony were to lsoe there investors and then would have to clsoe there PSN Store. Nothing is truely free. It costs the company to maintain the store in any country, it costs the company money to make sure that things are secure, and those that "Do Not Care" have not learened there lesson.. Maybe it is time we start caring. Maybe it is time we start looking more deeply into what it is we have gotten our selves into. There is a time to care. Sony said that they Dodn't care aobut there online security and take alook at what has happend. It is time to care. But then again. If all we can say is Who cares? Remeber those words should soemthing occure. I'll refer to this should the event happen that is if it happens.
any rate enough said on the subject. It was my hopes to give some food for thaught . not to start a debate on how a company works or doesn't.
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they have said we will get home stuff and for the movie not everyone in europe have that!!!!(Sweden)
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I am from the U.S. and Frankyl I jsut wish it could be fair for every one This includes Items like "Play TV"

 

I am not sure why Sony has went and decided to give somethings to some countries and somethings to other countries. I am not here to whine, snivel, nore complain.

All Iam asking is that we all could be treated equally.

 

As some of you know that some, Ausdio devices can and do work with the PS3 all be it in a lower state. I see we are able to use USB Audio Headsets as well.

 

I think What People want in truth is to be treated Fairly. We shouldn't have all this mumbo jumbo that one country gets this device or item while the others Do Not.

 

I believe that we all should be created equal.
 The only thing Preventing  the "Play TV " app from playing here in the US is Sony's own Coding issues. Sure our signals are different but, hey that is what tunning is for and it can easily be converted in a nice HD NTSC signal.

My heart believes that Sony did this only to create more of a sepperation then unity of its consumers.

Sony is great at creating a devide jsut as they are creating unification.

But I would say its more twords the devide.

 

I just wish that we could often get what were promissed by Sony. It seems they talk really big and give little in return.

 

If sony really wants to improve customer base, create it equallity  for all. I do not see why Play TV couldnot whork here in the US as it would in denmark. granted some wareas here are a tad on the hilly side, but many places could readilly use use that Free Air TV.

 

 

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curiousecat wrote:

I am from the U.S. and Frankyl I jsut wish it could be fair for every one This includes Items like "Play TV"

 

I am not sure why Sony has went and decided to give somethings to some countries and somethings to other countries. I am not here to whine, snivel, nore complain.

All Iam asking is that we all could be treated equally.

 

As some of you know that some, Ausdio devices can and do work with the PS3 all be it in a lower state. I see we are able to use USB Audio Headsets as well.

 

I think What People want in truth is to be treated Fairly. We shouldn't have all this mumbo jumbo that one country gets this device or item while the others Do Not.

 

I believe that we all should be created equal.
 The only thing Preventing  the "Play TV " app from playing here in the US is Sony's own Coding issues. Sure our signals are different but, hey that is what tunning is for and it can easily be converted in a nice HD NTSC signal.

My heart believes that Sony did this only to create more of a sepperation then unity of its consumers.

Sony is great at creating a devide jsut as they are creating unification.

But I would say its more twords the devide.

 

I just wish that we could often get what were promissed by Sony. It seems they talk really big and give little in return.

 

If sony really wants to improve customer base, create it equallity  for all. I do not see why Play TV couldnot whork here in the US as it would in denmark. granted some wareas here are a tad on the hilly side, but many places could readilly use use that Free Air TV.

 

 


 

 

I think you'll love xbox 360, its an American made product so you're also supporting your own market and economy, and of course on xbox 360 your options are very clear to you as the limits on the console are to such a degree that your choices are basically ZERO, its the same in all countries, so its all nice and simple for you, you know, No more mumbo jumbo an all that.

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Oh and were no longer SCEA were SNEA?

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Sean_NMP1 wrote:

If you think I'm really complaining just because US is getting more free stuff, then your completely wrong. The fact is that EU and everywhere else is getting the short end of the stick, and US benefits more, when everyone had the same issues.

 

Only the US also got identity theft protection etc, and I can assure you, this is EXTREMELY bad customer service.

 

Giving something to someone, then giving other people more and better stuff for nothing more than the other person isn't a way to attract new customers/keep old ones, and it shows how much the company really cares about its customers.


 

 

This has been the status quo for the last 4 years get used to it.

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From the SCEE blog :

 

I don't really see much difference of any relevance to be honest!

 

All existing PlayStation Network members will be able to access the following from PlayStation Store*:

Two PS3 games from the following list:

  • LittleBigPlanet
  • Infamous*
  • Wipeout HD/Fury
  • Ratchet and Clank: Quest for Booty
  • Dead Nation*

For those with PSP accounts, you will also be eligible to download two PSP games from the following list:

  • LittleBigPlanet PSP
  • ModNation PSP
  • Pursuit Force
  • Killzone Liberation*

- 30 days free PlayStation Plus membership for non PS Plus subscribers*

- Existing PlayStation Plus subscribers will be given 60 days free subscription.

- For existing Music Unlimited subscribers, you will be given 30 days free subscription.

- We are working on a Welcome Back offer in PlayStation Home and will share that when it is confirmed.

I would like to thank all of the developers and publishers involved in this programme for their support in making this happen. We certainly couldn’t have done it without you.

You will be able to access this content once PlayStation Store comes back online and we are doing everything we can to make that happen as soon as possible.

Thank you for your support and keep checking back on the blog for more information.

 

  1. For eligibility for the welcome back programme consumers must be an account holder on 20 April 2011. Specific details about these offers and eligibility requirements will be posted as the services go live. All existing PSN registrants have 30 days from when the welcome back programme goes live to redeem their content.
  2. For the German market, InFamous and Dead Nation will be replace with Super Stardust HD and Hustle Kings in the selection of PS3 games.
  3. For the German market, Pursuit Force and Killzone Liberation will be replaced with Everybody’s Golf 2 and Buzz Junior Jungle Party in the selection of PSP games. Killzone Liberation will not offer online gameplay functionality.
  4.  
  5. Access to the 30 days free PS Plus subscription is only available for those countries where PS Plus is offered. You will have access to the PS Plus content planned for May for 30 days. Access to the free games and exclusive features finishes at the end of the 30-day subscription period. Anything you buy with exclusive discounts, dynamic themes and premium avatars are yours to keep forever.
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Wow, the yanks are getting a great deal here.

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