Reply
Want to join in?

Sign in to continue

I have a PSN account

Welcome back!

I'm new!

it only takes a minute or two

  • 32

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

17 Feb 2013
By FrozenEternity

FrozenEternity

  • Offline
51%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post

Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

21 Replies 8,871 Views Created 17-02-2013

Model: CECHK04 (Fat 80gb)
Version: 4.31

I have not been able to log in to PSN on my PS3 for the last 2 days. All other devices can go online on the same connection - including a PS VITA which connects just fine to PSN.

PS3 is connected via ethernet wire and gives the following error codes when trying to connected to PSN:
80710B23
8002AF02
80710723

When running a connection test it passes the first two (obtain ip and internet connection), but fails on connecting to PSN.

I have tried to do a database rebuild and swithed off the router over night. Also disabled Media Streaming as I heard taht could be an issue.

Any help here would be great

Reply
0 Kudos
LABELS:
View our house rules for posts
Post Reply Update Reply Cancel
02
/16

FrozenEternity

  • Offline
51%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
FrozenEternity
Accepted Solution

Still no joy. I can only get on sometimes (like 1/10 times that I try) :(

 

I will be using another ISP account just to check if the problem is maybe there

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

FrozenEternity

  • Offline
51%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
FrozenEternity
Accepted Solution

I have tried a completely different ISP to connect to the internet. Same result. Cannot connect to PSN and when I do the test it does the 1st two fine but fails on connecting to PSN.

 

Please help! :( I don't know what else to try!

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

Beta Tester
04
/16

RabidWalker

  • Beta Tester
  • Offline
88%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
RabidWalker
Accepted Solution

FrozenEternity wrote:

I have tried a completely different ISP to connect to the internet. Same result. Cannot connect to PSN and when I do the test it does the 1st two fine but fails on connecting to PSN.

 

Please help! :( I don't know what else to try!


Try restoring default settings on your PS3. After doing this reset the modem and router (power cycle them) and re-establish a connection between them both to see if this helps.

 

Let me know how you get on.

 

Rabid

 

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)



02
/16

FrozenEternity

  • Offline
51%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
FrozenEternity
Accepted Solution

Hi Rabid

 

Thank you for the reply, but this did not work.

 

I reset to default settings, powered down the router/modem and, when the PS3 was done resetting, set the internet settings on easy. Did the test and it passed the only 2 tests (obtain IP and connect to internet). When I try log into PSN it only gives me this erroir code now:

80710B23

 

I can not browse the web on the ps3. It returns the error code 80710102 on the page.

 

I have tried maunally setting my DNS to that of my ISP - Still nothing

 

I have also tried changing the MTU as is suggested in other solutions for this error.

 

Media server connection is disabled.

 

My ISP says they do not block any traffic on their network. The fact that I have this same problem with a different ISP and that my VITA connectsto PSN point to the PS3 or router being the probelm. I have done a factory reset on the router/modem and still cannot connect. I do have a spare router/modem that I can plugin and test with - would this maybe work?

 

Any other suggestions on what I can do?

 

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

[ Edited ]
02
/16

FrozenEternity

  • Offline
51%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
FrozenEternity
Accepted Solution

Thought I should mention that I can see all the new PSN store releases on the Whats New tab. Have not been able to connect at all since resetting to default settings.

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

[ Edited ]
Beta Tester
04
/16

RabidWalker

  • Beta Tester
  • Offline
88%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
RabidWalker
Accepted Solution

Ok this is a strange one. 

 

I wondered if you could try a wired connection directly to the Modem if possible, and by-pass the router. I would like to see if the router has any baring on you not being able to sign in.

 

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)



02
/16

FrozenEternity

  • Offline
51%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
FrozenEternity
Accepted Solution

Thank you again for the reply Rabid :)

 

It is a modem/router -  Netgear DGN2000, so they are not seperate. I have always had the PS3 directly connected to the Netgear via ethernet. I have also tried disconnecting all other devices so only the PS3 is connected and rebooting the modemn and ps3. Still no luck.

 

Btw I was able to update Far Cry 3 just fine - It just really doesn't like connecting to PSN for some reason!

 

Should I try the other modem/router I have? Its a Billion BiPAC 730W.

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

[ Edited ]
02
/16

sabreene

  • Offline
25%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
sabreene
Accepted Solution

im having exaclty the same problem :( im with BT and nothing is working this is so annoying.

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

FrozenEternity

  • Offline
51%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
FrozenEternity
Accepted Solution

Ok I have been able to connect since Saturday night with no problems. I am not sure why it just decided to work, as I didn't change anything from the times it failed before.

 

@Sabreene Sorry, I can not give you an exact solution. I hope yours sorts itself out too.

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

Beta Tester
04
/16

SuperFastZombie

  • Beta Tester
  • Offline
92%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
SuperFastZombie
Accepted Solution

Glad your sorted FrozenEternity!

 

Sabreene, what troubleshooting have you tried so far?

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)



01
/16

PapadiaMeleu

  • Offline
92%
01 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
PapadiaMeleu
Accepted Solution

Are you seriously not going to answer the main subject of this problem ? Alot of us are having the same problem and you just posted that answer...

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

elmer-33

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
elmer-33
Accepted Solution

I know everyone else had this problem months ago but now it's happened to me. It's been impossible to sign on. I've reset default settings, rebooted everything in the house, I still get the same errors. It's been going on for days, is this a ploy to force me to buy PS4? If it is, Im switching to XBOX. 

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

Eothor

  • Offline
29%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Eothor
Accepted Solution

I have the same problem. I had this problem once more many months before and i changed MTU to 1492 (on us forums it is said changing MTU solves the problem) and my problem was solved. I don't know what to do now. My PS is wirelessly connected and it is not possible for me to use an ethernet cable (due to the placement of modem and PS) (and there is no signal problems between them. they are in the same room. just opposite corners.)

I tried resetting my modem. I can use internet on PS's browser just can't get access to PSN. don't know aht to do now. it has been a week and it really is frustrating.

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

taddlington

  • Offline
31%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
taddlington
Accepted Solution

i am having this problem...been having it for a while now and have been following the forums and trying each solution, i buy films of off the psn and i cant d/load them..... seriously annoyed how playstation hasnt sorted this problem out.

i am wireless too, wired isn't an option for me.

was thinking of getting the ps4....not sure now though

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

schilling11

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
schilling11
Accepted Solution

I have been having this problem as well for the past couple nights. I have reset both default settings on the router and ps3 and it still won't go.  I'm assuming this is a tempt at trying to get more ps4 units sold because all of my other devices (including my xbox 360) run just fine. 

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

Beta Tester
04
/16

SuperFastZombie

  • Beta Tester
  • Offline
92%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
SuperFastZombie
Accepted Solution

Hi schilling11,

 

Try some of the troubleshooting suggestions in this guide If you continue to have issues with your Internet connection then give me a shout and we can look into the problem further.

 

SFZ

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)



02
/16

TheEbbesen

  • Offline
23%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TheEbbesen
Accepted Solution

It's really funny you decided to revive this thread from October 2013 right this day, because since last night I have been having the exact same problem!

Could be a coincidence, but..

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

TheEbbesen

  • Offline
23%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TheEbbesen
Accepted Solution
Changing my MTU to 1492 worked like a charm. But you guys should really look into this problem. I hadn't changed anything up to the problems, so it must've created it itself. Makes no sense to me.
Anyway, thanks Eothor!
Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

EddyGamer4Life

  • Offline
25%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
EddyGamer4Life
Accepted Solution

I have the exact same problem aswell!!

 

 

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

02
/16

gameplayerdk

  • Offline
55%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
gameplayerdk
Accepted Solution

I had a similar problem

 

mine was a dns problem. Couldn't sign in auto, had to keep trying manually until it went through.

 

80710102

 

I finally found out what it was. Changed my DNS setting under network settings on my ps3 and it fixed it. I went back to the buggy DNS setting from my ISP, because the DNS server was too slow. I would rather have fast and buggy than slow og fine!

 

Google opden DNS server:primary 8:8:8:8 Secondary 8:8:4:4

Reply
0 Kudos

Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

Advanced
You must be signed in to add attachments
View our house rules for posts
Post Reply Update Reply Cancel