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17 Feb 2013
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Playstation Staff

Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

21 Replies 7,365 Views Created 17-02-2013

Model: CECHK04 (Fat 80gb)
Version: 4.31

I have not been able to log in to PSN on my PS3 for the last 2 days. All other devices can go online on the same connection - including a PS VITA which connects just fine to PSN.

PS3 is connected via ethernet wire and gives the following error codes when trying to connected to PSN:
80710B23
8002AF02
80710723

When running a connection test it passes the first two (obtain ip and internet connection), but fails on connecting to PSN.

I have tried to do a database rebuild and swithed off the router over night. Also disabled Media Streaming as I heard taht could be an issue.

Any help here would be great

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Message 1 of 22 (7,365 Views)
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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

Still no joy. I can only get on sometimes (like 1/10 times that I try) :smileysad:

 

I will be using another ISP account just to check if the problem is maybe there

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Message 2 of 22 (7,296 Views)
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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

I have tried a completely different ISP to connect to the internet. Same result. Cannot connect to PSN and when I do the test it does the 1st two fine but fails on connecting to PSN.

 

Please help! :smileysad: I don't know what else to try!

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Message 3 of 22 (7,285 Views)
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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)


FrozenEternity wrote:

I have tried a completely different ISP to connect to the internet. Same result. Cannot connect to PSN and when I do the test it does the 1st two fine but fails on connecting to PSN.

 

Please help! :smileysad: I don't know what else to try!


Try restoring default settings on your PS3. After doing this reset the modem and router (power cycle them) and re-establish a connection between them both to see if this helps.

 

Let me know how you get on.

 

Rabid

 

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Message 4 of 22 (7,274 Views)
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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

[ Edited ]

Hi Rabid

 

Thank you for the reply, but this did not work.

 

I reset to default settings, powered down the router/modem and, when the PS3 was done resetting, set the internet settings on easy. Did the test and it passed the only 2 tests (obtain IP and connect to internet). When I try log into PSN it only gives me this erroir code now:

80710B23

 

I can not browse the web on the ps3. It returns the error code 80710102 on the page.

 

I have tried maunally setting my DNS to that of my ISP - Still nothing

 

I have also tried changing the MTU as is suggested in other solutions for this error.

 

Media server connection is disabled.

 

My ISP says they do not block any traffic on their network. The fact that I have this same problem with a different ISP and that my VITA connectsto PSN point to the PS3 or router being the probelm. I have done a factory reset on the router/modem and still cannot connect. I do have a spare router/modem that I can plugin and test with - would this maybe work?

 

Any other suggestions on what I can do?

 

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Message 5 of 22 (7,251 Views)
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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

[ Edited ]

Thought I should mention that I can see all the new PSN store releases on the Whats New tab. Have not been able to connect at all since resetting to default settings.

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Message 6 of 22 (7,234 Views)
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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

Ok this is a strange one. 

 

I wondered if you could try a wired connection directly to the Modem if possible, and by-pass the router. I would like to see if the router has any baring on you not being able to sign in.

 

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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

[ Edited ]

Thank you again for the reply Rabid :smileyhappy:

 

It is a modem/router -  Netgear DGN2000, so they are not seperate. I have always had the PS3 directly connected to the Netgear via ethernet. I have also tried disconnecting all other devices so only the PS3 is connected and rebooting the modemn and ps3. Still no luck.

 

Btw I was able to update Far Cry 3 just fine - It just really doesn't like connecting to PSN for some reason!

 

Should I try the other modem/router I have? Its a Billion BiPAC 730W.

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Message 8 of 22 (7,219 Views)
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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

im having exaclty the same problem :smileysad: im with BT and nothing is working this is so annoying.

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Message 9 of 22 (7,197 Views)
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Re: Can't connect to PSN (PS3) (80710B23, 8002AF02, 80710723)

Ok I have been able to connect since Saturday night with no problems. I am not sure why it just decided to work, as I didn't change anything from the times it failed before.

 

@Sabreene Sorry, I can not give you an exact solution. I hope yours sorts itself out too.

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