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20 Nov 2013

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Playstation Staff

Can't sign into PSN. (Incorrect login details)

[ Edited ]
218 Replies 9,780 Views edited 20-11-2013

So I've been trying for a good hour or so to try and login on my devices (ps3, vita, phone app), and they're all saying my login is incorrect. I'm using my other account to post this btw.

My initial reaction was I've been hacked and someone's changed the details, but if the details were changed would I not have received an e-mail saying so? So then I thought maybe I've been banned but I've neither done anything that is a bannable offense nor is it saying the account is banned when I try to sign in.

I only signed into my ps3 and phone app less than 24 hours ago (and they were connected to my wifi which is secure), do I have no other choice but to call sony support later in the day? I'm assuming no one will answer at this time.

Anxiously waiting a reply.

edit: I can sign into this account fine on my ps3, and I can see no one's logged into my account since I last used it, so I'm not thinking anyone's hacked it. I'm really hoping it's just the network playing up because of the launch of the ps4.

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Message 1 of 219 (9,780 Views)
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Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

I can log in fine now, I did have to reset the password but it's odd that it was saying the password was incorrect in the first place since I have auto-sign in enabled on the ps3. :s Feel like I was getting anxious over nothing now xD
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Message 2 of 219 (9,763 Views)
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Level 3
 
Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

Exactly the same problem this morning.  Couldn't sign-in using PS3 or Vita, now fine after a password reset but I know for sure it was correct. Very odd.

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Message 3 of 219 (9,750 Views)
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Level 6
 
Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

OP here, back on my actual account. Relieved it wasn't just me who had this happen to lol.
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Message 4 of 219 (9,738 Views)
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Level 2
 
Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

Happened to me also
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Message 5 of 219 (9,731 Views)
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Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

Same here. Strange.

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Message 6 of 219 (9,707 Views)
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Level 13
 
Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

This is very odd. You haven't been using any PSN Card generators, gamertag/signature generators that require you to sign into PSN have you?
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Message 7 of 219 (9,614 Views)
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Level 3
 
Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

This happened to me aswell.

 

First was bit worried but now when there's several others also... not so much anymore. :smileytongue:

Message 8 of 219 (9,583 Views)
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Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

I've got the same problem but it won't recognise my D.O.B. either so I can't even reset my password...

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Message 9 of 219 (9,563 Views)
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Level 2
 
Playstation Staff

Re: Can't sign into PSN. (Incorrect login details)

This also happened to me today. I could not log into PSN via the web store, the EU blog or my Vita. The system kept telling me that my login/password were incorrect.

 

I changed the password and now everything is fine again. I got a bit worried there...

 

Could Sony be please be courteous and tell us what happened here?

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Message 10 of 219 (9,544 Views)
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