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The reason why Customer Services told you they couldn't get your money back is because generally it's something you have to contact your bank for. Even if it's money that was spent from your wallet, it originally came from your bank account so you may need to reach out to your bank to see if they can refund you due to fraud.
It's also against the law for Customer Services to provide you with any contact information of the person who committed the crime.
I assume you also did not use the second password feature for store and wallet transactions, this would have at least stopped you losing said money as it locks out all account transactions until a password is entered.
Everybody should have this on by default regaurdless if they have credit card info on their account or not, it means even if your account is comprimised, they cannot get into your account info, so all they have is a account they cannot access to get anything, they cannot deactivate your PS3, they cannot dl your games history, and they can't access stored info.
Anybody who does not have this active now needs to do so, and do not use the same password you use to log into the PSN. ;)
I didn't know you could set a secondary password on your account - thanks for the tip :)
You may want to read the terms of service that you sign up for as they state any purchase on the account are at the account holders responsibility.
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