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31 Jan 2013
By gowreck

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UPDATED: Ni No Kuni PreOrder still not working

[ Edited ]
1,377 Replies 6,452 Views edited 02-02-2013

Refer this thread:

http://www.community.eu.playstation.com/t5/PlayStation-Network-Technical/Ni-No-Kuni-digital-pre-orde...

 

Why I created a new one? Coz that is wrongly marked as solved when it isn't solved. I suspect no one is paying attention coz someone wrongly marked it solved. It is already 1st Feb where I am and there is no sign of rest of download. I should've been able to play right now. But I can't play right now even if it were made available as 15GB will take 5-6 hours to download for me.

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07
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MUC_pewpew

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Hi guys,


so here's the juice:

 

first of, sorry for all the confusion around this title. We for sure didnt do this on purpose and hopefully you guys wont make us a head shorter now. It turned out that the initial version of NNK was not uploaded correctly to the Store on friday. And for that we want to appologise.

 

So how did we fix this:

 

For all users who bought the game (incl via pre-order) before Friday around 6 pm, these users please need to download the 2nd part of NNK from the store (for free). So these users should have the following files on their system: 6GB + Part 2

 

For all other users, incl. user where their pre-order failed and didnt get charged: you please need to go back to the PS Store and need to purchase the game as usual. For this customers only 1 file will be available: 16GB

 

Now there is a third scenario: what happens to the people who obtained the incomplete file (only 6GB) and deleted this by accident. Well, for this i need your help so i can escalate this problem.

So here is the question: Are there some users who got charged and obtained the 6GB file but deleted it? And now, when trying to re-download this title from the store, it wont work. Please post your PSN-IDs following my post here.

 

Thank you for your patience, understanding and feedback on this matter.

 

-MUC

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Betreff: wooohooo still downloading.. xD

[ Edited ]



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02
/16

pirat88hh

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Really ironic to play as the very last one a pre edition ..

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02
/16

BleedingWell

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Thanks Rabid, for me that goes a long way.

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04
/16

tahitianwarrior

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pirat88hh a écrit :

Really ironic to play as the very last one a pre edition ..


I will tweet that my friend this is really good

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02
/16

Rampazzen

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Thanks Rabid for the replys! At least we know we are not being ignored and that the upload is on the way. It's been a long wait but I'm pretty sure was worth it, seen the game quality. Angry peoples have all the rights to be angry (the fail really is epic here) but I feel better with some update and some excuses, I feel more like I'm treated like a human, so, cool by me :).

 

I'm trying to imagine the moment where the thing unlocks and an army of raging players will flood servers for download, hope there wont be any problem :). Thank you again for considering us, cheers!

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02
/16

dunc4nrfc1

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Even though the 1 year ps+ sub is a bit much, I do believe we need compensation (also on the uk ps store front page ni no kuni is there with out the pre order sign and says "avalible now" but when I go into it it says "content is not avalible" dafuq)

 

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02
/16

NightTragon

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thank you very much Rabid for doing what you can, i am sure everyone here really appreciates it
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02
/16

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Yeah pretty angry about this whiole Ni No Kuni mess, really has tainted my excitement.

 

I preordered with 5 differnt places the Wizard edition.

All got cancelled or dropped off the face of the earth.

 

I also preorderd a standard copy through Amazon, the said delivery date would be 4th of Feb... NOT good enough so I cancelled that and opted to download the game instead.

Now this rubbish!

Truly hacked off and really dissapointed....

 

One question though, I have a US account active on my PS3, cant I just download that version instead then run it though my UK account after? I think I can and will try when I get home... Did something similar to activate my Uncharted 3 game...

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02
/16

militoo

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GOOD NEWS!!
im going to buy it in the shop
So probably when i back u all have the 16gb uploaded and downloading ;) Cause this all is fault of my luck and anxiety to take the game yesterday !!!
Gl and have fun!!

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02
/16

BigKahuna911

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i have downloaded alot of digital games never had an issue But for some reason with ni no kuni it all messed the Sh*t up i hope they fix this soon

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02
/16

dunc4nrfc1

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Also, Is it possible to get a refund in real life money if you bought NNK with a psn card (not asking for a refund just wondering so if it doesn't get fixed quick enough I have something to fall back on)

 

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05
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Manga_Kid_UK

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ok just been to game as hmv dont have this game so i would like a refund i will be pm you sony forum rep

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02
/16

gePeppo

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RabidWalker wrote:

 

"I completely understand the frustration here, given this is a highly anticipated game as well which was pre-ordered on the understanding it could be played straight away on the launch date.

 

I apologise for the inconvenience you have all had here with this, and will continue to keep you updated when the full game is available to play.

 

Rabid"





 

---

 

The thing is that apologies, even if appreciated, is not enough when it comes to business transactions. There are certain rules and laws that has to be followed. 

 

Some of us (at least me) might be able to go out and buy the physical game and be playing within under 1 hour, instead of waiting for this problem to be solved. The question is what will happen with the preorder, and if we will be charged anyway, or be able to cancel the order. Is it worth gambling with in the end having paid for both a physical and an electronic copy of the game? 

 

Please be quick with feedback on this issue, since I still have the option of buying the game at the local store 10 minutes away. 

 

Thanks in advance!

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Re: Ni No Kuni PreOrder still not working

[ Edited ]
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04
/16

RabidWalker

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I have queried the 6GB download and whether it will needed to be redownloaded again when the data is uploaded.

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04
/16

tahitianwarrior

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RabidWalker a écrit :

I have queried the 6GB download and whether it will needed to be redownloaded again when the data is uploaded.


thanks a lot from Tahiti French Polynesia Rabid !!! 1:34AM here :)

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02
/16

JOMMY999

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all this should be happened since yesterday and it would fixed before the release .

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02
/16

militoo

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How long can it takes Rabid? Pls, a estimated time at least

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02
/16

chriskicks

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yay!!! it's uploading. hopefully it won't take too long.
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02
/16

Triste-lune

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like we think from the begening.. it's gonna be for 14h00 (paris time) you'll see :-p

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Re: Ni No Kuni PreOrder still not working

Ça dépend...
02
/16

Aurelion82

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RabidWalker schrieb:

I have queried the 6GB download and whether it will needed to be redownloaded again when the data is uploaded.


English is not my first language! I dont get this last post. Did i have to redownload it again or not? Thx.

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02
/16

gePeppo

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Aurelion82 wrote:

RabidWalker schrieb:

I have queried the 6GB download and whether it will needed to be redownloaded again when the data is uploaded.


English is not my first language! I dont get this last post. Did i have to redownload it again or not? Thx.


 

It means they are investigating if the issue you have, and that you will have to wait for an answer if the file needs to be downloaded again or not. 

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04
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tahitianwarrior

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ETA is priority number 1 !!!   :smileywink:

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