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16 Oct 2012
By a7md1990

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Uncharted 2 DLC not compatible with the digital version of the game?.

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208 Replies 2,688 Views edited 16-10-2012
Dear Playstation,
 
 
I have recently purchased the digital version of Uncharted 2 (19GB) version (1.10), it works fine, plays fine except for my previously purchased DLC (Uncharted: Drake’s Fortune Multiplayer Pack (BCES-00509) – Siege Pack Expansion (BCES-00509))
which used to work fine on my disc based version of the game (BCES-00509), but does not seem to be compatible with my digital version cuz when I load the multiplayer and go to DLC maps and trophies it tells me I have to purchase DLC inorder to be able to play them.
it’s a little weird because both DLC and digital version were bought from same store region under the same account name. HELP PLEASE! I need to get the remaining trophies in the DLC. So far I've tried redownloading, reinstalling both of DLC packs, still no luck :(
 
My PS Store region is SA [Saudi Arabia].
 
 
Ahmed Saeed, PSN ID: a7md1990
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a7md1990

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Guys  please HELP! this is frustrating me so much, I tried e-mailing sony and naughty dog but no replies yet :(

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RabidWalker

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a7md1990 wrote:

Guys  please HELP! this is frustrating me so much, I tried e-mailing sony and naughty dog but no replies yet :(


 

Hi a7md1990,

 

I will have a look into this and get back to you!

 

Rabid

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I will be waiting, thanx alot :)

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Hi there, 

 

I have queried this with the store team, the digital copy is not compatible with the DLC which is why this is not working. In the description of the DLC it describes needing 'the game with the product code BCES-00509' which is the disc region.

 

Have you checked here for the correct email support?

 

You can also try

 

Saudi Arabia:

networksupport@sa.playstation.com

 

Rabid

 

 

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Oh hi,

 

I was already aware of the game code that was required, problem is that this is the only DLC

available in the store for game, in other words whoever buys the game digitaly can not play DLC on it.

 

When I first made the purchase it gave me a bunch of downloads, English version of the game (19.5GB), Italian language pack, German, and I think french, each language pack was about 900mb, and finally the DLC was included with the purchase, the same one that has the BCES-00509 code and this is where it gets weird. Why is it included for free with the purchase if it's not compatible, I mean if there is actually a compatible version of the DLC I will be more than happy to buy.

 

I hope you understand the problem now :), thanx again for your quick replies.

 

EDIT: I did check the contact page and couldn't see support for Saudi Arabia, but I will try the one you included anyway. Please reply so I can know you understand the problem.

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PEOPLE PLEASE HELP!. I'M CRYING SO HARD RIGHT NOW!, I NEED TO GET THE DLC TROPHIES BE4 THE SERVERS DIE :'(

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a7md1990 wrote:

PEOPLE PLEASE HELP!. I'M CRYING SO HARD RIGHT NOW!, I NEED TO GET THE DLC TROPHIES BE4 THE SERVERS DIE :'(


Hi a7md1990,

 

Thanks for getting back to me,

 

I will query this DLC content, and if it will become available for the store version of the game.

 

Rabid

 

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ThanQ thanQ thanQ thanQ thanQ thanQ thanQ thanQ thanQ :-*

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RabidWalker wrote:

a7md1990 wrote:

PEOPLE PLEASE HELP!. I'M CRYING SO HARD RIGHT NOW!, I NEED TO GET THE DLC TROPHIES BE4 THE SERVERS DIE :'(


Hi a7md1990,

 

Thanks for getting back to me,

 

I will query this DLC content, and if it will become available for the store version of the game.

 

Rabid

 


 

Any updates. I'm still waiting for them to reply my email, they asked me to be patient but thought you might have an update.

 

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Hi i bought this as soon as it became available on the psn stroe about 5 months ago have since recieved about 5 phone calls all have been useless information that i already know and still hasnt been fixed so yeh good luck :(

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left4bread3 wrote:

Hi i bought this as soon as it became available on the psn stroe about 5 months ago have since recieved about 5 phone calls all have been useless information that i already know and still hasnt been fixed so yeh good luck :(


 

Hey,

So, you're saying you're having the same issue !! I guess you use the same store, so sorry man :(. I'm very positive that Rabid will get back to us as soon as possible, stay tuned.

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Hi guys,

 

I am still awaiting a response so as soon as I do I will let you know.

 

Rabid

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:) hi

 

I also went across someone else on the playstation blog a couple months back, complaining about the same issue and before that a User on the Naughty Dog forums was saying the same thing, so it needs to get fixed i want those trophies and maps :D

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Ive been refunded :D got an email saying because its taken so long and they cant fix it they have refunded the money to my wallet i dont know if its true and i dont know if i can download the game again however cause i dont have my ps3.

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left4bread3 wrote:

Ive been refunded :D got an email saying because its taken so long and they cant fix it they have refunded the money to my wallet i dont know if its true and i dont know if i can download the game again however cause i dont have my ps3.


 

OMG! I'm so happy for you :) but for me, I prefer if they just fix the issue, guess a refund is not so bad after all. Still waiting for a reply in my e-mail.

 

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the funny thing is they told me not to purchase it again because its broken, yet its still available for unsuspecting customers to buy -__-

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left4bread3 wrote:

the funny thing is they told me not to purchase it again because its broken, yet its still available for unsuspecting customers to buy -__-


 

There is a big mystery behind this, the digital virsion just pciked up my disc version save data and recognized it! Which means they both have the same code (BCES-00509) which makes the DLC uncompatibility even weirder!.

 

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Oh i dont know about that, if you notice without any dlc installed, all the outfits and guns are available in the game so its a different weird version

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Yo Rabid, I don't mean to be rude , but how long does this usually take? So far nothing in my e-mail inbox :(
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Hello,

I have just received a reply from sony, they asked the operator to have me do some stuff, here is their mesage:

"
Dear Mr. Saeed,

Thank you for your reply.

Please be informed that the game purchased by the customer contains 10 files all together detailed below:


- Full game

- Sidekick Skin Pack

- Siege Expansion Pack

- Uncharted: Drake’s Fortune™ Multiplayer Pack

- Gold Weapons Pack

- PlayStation® Heroes Skins Pack

- DE, FR, IT and NL language packs


On 21/09/2012 (when the customer purchased Uncharted 2: Among Thieves™ (File Size 19.5GB)) the customer has received only 5 of the above because he already owned the others 5 files.


Please find below the details:


- Full game - purchased on 21/09/2012

- Sidekick Skin Pack - received on 27/05/2012

- Siege Expansion Pack - received on 03/10/2011

- Uncharted: Drake’s Fortune™ Multiplayer Pack - purchased on 18/08/2011

- Gold Weapons Pack - received on 27/05/2012

- PlayStation® Heroes Skins Pack - received on 03/10/2011

- DE, FR, IT and NL language packs - received on 21/09/2012


We request you to delete the current file he has and re-download all the above a part from the last 4 language packs, starting from the full game in English. This should solve the customer problem.


Trust the above meets your kind understanding


Sincerely,


Syed Abdul Khader"

Now I'll go try that and get back to you guys.
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