I have queried this with the store team, the digital copy is not compatible with the DLC which is why this is not working. In the description of the DLC it describes needing 'the game with the product code BCES-00509' which is the disc region.
Have you checked here for the correct email support?
You can also try
I was already aware of the game code that was required, problem is that this is the only DLC
available in the store for game, in other words whoever buys the game digitaly can not play DLC on it.
When I first made the purchase it gave me a bunch of downloads, English version of the game (19.5GB), Italian language pack, German, and I think french, each language pack was about 900mb, and finally the DLC was included with the purchase, the same one that has the BCES-00509 code and this is where it gets weird. Why is it included for free with the purchase if it's not compatible, I mean if there is actually a compatible version of the DLC I will be more than happy to buy.
I hope you understand the problem now , thanx again for your quick replies.
EDIT: I did check the contact page and couldn't see support for Saudi Arabia, but I will try the one you included anyway. Please reply so I can know you understand the problem.
PEOPLE PLEASE HELP!. I'M CRYING SO HARD RIGHT NOW!, I NEED TO GET THE DLC TROPHIES BE4 THE SERVERS DIE :'(
Thanks for getting back to me,
I will query this DLC content, and if it will become available for the store version of the game.
Any updates. I'm still waiting for them to reply my email, they asked me to be patient but thought you might have an update.