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15 Jul 2012
By THEHARD7

THEHARD7

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You have deactivated your devices recently and cannot use this feature at this time.

24 Replies 31,109 Views Created 15-07-2012

Two months ago I had bought a new PlayStation 3 and did not activate the old

Now the new has been stolen and I did change the password, but the biggest problem is that in the title!

What is the solution frankly I do not want to wait 6 months or the remaining I have! 

 

please help

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OrdosAlpha

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Phone Sony. I mean seriously, what do you expect anyone on here to do?

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Re: You have deactivated your devices recently and cannot use this feature at this time.



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SuperFastZombie

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OrdosAlpha wrote:

Phone Sony. I mean seriously, what do you expect anyone on here to do?


 

 

Yes, if you have used the option on the SEN website to deactivate all your systems then you will have wait 6 months to do it yourself again.

 

You can contact your local PlayStation Support and request they do it for you.

 

SFZ

Re: You have deactivated your devices recently and cannot use this feature at this time.

[ Edited ]


02
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THEHARD7

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THEHARD7
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I emailed the technical support and the problem was resolved thanks to help

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02
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Ulfin7

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Hello friend i have your problem.I called my local support but they didn't deactivate for me.How did you convince them?I cant reach my account because of this problem for 2 weeks :( Please help me

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02
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Halosian

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Halosian
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You should still be able to login to your account without it being activated. Activations are required to play downloaded content.

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strangeplaice

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Ulfin7 wrote:

Hello friend i have your problem.I called my local support but they didn't deactivate for me.How did you convince them?I cant reach my account because of this problem for 2 weeks :( Please help me


If you aren't able to deactivate games from a console as you no longer have it you should be able to do so from the Account Management website. Go to "Account"> "Media & Devices", then click the arrow at "Games", and choose "Deactivate All"oawhehuwguoej.PNG

 

If you explain calmly, and clearly your situation to Customer Support then they should help with your issue.

For example, if you have been burgled, you would tell them that you have been burgled, no longer have the system, that you've changed your password (making sure you have actually done so) and you'd like the old console to be deactivated.

Re: You have deactivated your devices recently and cannot use this feature at this time.



02
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Ulfin7

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I called my local customer support (Turkey) to deactivate all my systems linked my account.They said ''we arent able to deactivate your system,you should wait 6 months'' but i said i've never used ''deactivate all'' feature then they said this again ''we arent able to deactivate your system,you should wait 6 months''.I searched the forums some people called their customer support and then they deactivated their account for them.Why my customer support didnt this for me.Can i know when i used ''deactivate all'' feature because i didnt use it and i could reach my account in 9 May.I just want to solve this problem because i pre-ordered Last of Us and i want to use my pre-order bonus code and i want to buy all Resident Evil 6 and Revelations dlcs.

Re: You have deactivated your devices recently and cannot use this feature at this time.

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strangeplaice

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Ultimately, short of returning to them, and quoting the forums, or even linking them to this thread where they should be able to see that they should be helping, there's nothing more you can do as they're the ones with the keys to the system.

 

 From what I've heard the Turkish customer support is really pretty poor in comparison with most other regions support systems. You could try quoting the numerous other cases and questioning them as to what makes yours any different.

 

Sorry but there's not much I can do besides offer advice :(

Re: You have deactivated your devices recently and cannot use this feature at this time.



02
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ScORpiON_10001

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R u serious i mean the company??? i have same problem i have 700 games in my account i cant download anything i cant buy anything so what know plezzzzzzzzzzzzzzzzzzzzzzzzzz help us i thing its not big problem. and why i have to wit 6 months then i can deactivate all
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[ Edited ]
02
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ScORpiON_10001

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ok so how can i know last time i deactivate all i can't remember but also i know its long time ago. any one can tell me ?? its no fucking data  for last time i deactivate

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revin70

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how did you e-mail them I cant find there e-mail address anywere.

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02
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gabriel_cristian
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i want to deactivate all playstation console please!!!

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02
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ll_To0oP-KSA_ll

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jcr7771

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NOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!

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ll_To0oP-KSA_ll

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?

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CAPRICE_SS2013

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I want a solution to this problem

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MadforitUK

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The account holder is responsible for their own account not Sony.

If you've given out your details and now can't activate then Sony will tell you to wait.

That's why there is a website that warns you about the 6 month wait when you do it.

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revin70

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That's a very arrogant view to take,Customer care comes first an for most have the same problem its says I deactivated 3 ps3 on my account and re activated them all in a space of 2 months cant use the playstation3 that I do own as I cant activate it ect.I did not give any details out about my log in to anyone.PSN customer support have passed my problem onto head office and I am still waiting (5 days and counting)the problem I have is the waiting time is a joke also the deactivation ever 6 months is a joke aswell it not like you could multi join the network and play at the same time ?

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qasimshah12345

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Can anyone send me the email I'm having the same issue

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