Level 5
Sorry to hear your having such a problem 
I also heard that Hotmail have temporarily put e-mails from Sony on hold. I can only guess that this is down to the sheer volume of e-mails originating from Sony at the moment.
I think all you can do is wait it out as it has all gone a little mad at the moment. This also seems to be the case with the Sony helpline, I'm guessing many users are in the same boat.
All you can do is keep trying & give it some patience whilst everything filters through.
Good luck I hope it get's sorted soon for you.
Level 1
Ok i also had a similar problem to you, but instead of changing the whole PS3 console i only needed to replace the HDD, i was able to recover it back and change my password the day after the PSN came back.
Porbably because it's the same PS3 is still reconised it.
Anyway my friend (and i at the beginning) are also not recieving the emails, we tried to ring, but too much traffic.
From what i have seen you tend to get the error when you have tried to reset your password over 3 times within 24 hours, my friend left it for a whole 24 hours before he stopped getting the error.
So since you last tried you HAVE to wait 24 hours since the last time you tried because from what everyone else is saying that got through to Sony over the phone, is that your account gets temporarily frozen for 24 hours. (probably to ease off traffic).
So no email will be coming within 24 hours since you last tried.
My friend is still waiting for his email too, but this time since he has no error message anymore, he has only done it once and is waiting for it to get to him now.
The traffic should be far less now so i wouldn't imagin it being too long.
So BASICLY
If you get the error, your account is frozen from emails.
You have to wait 24 hours for the freeze to be removed.
Try again (you shouldn't get an error this time)
Then wait for the email.
It's a pain but it's all i know of what your going through mate i hope i'm not wrong, Good luck! 
Level 1
RuneClothes wrote:Ok i also had a similar problem to you, but instead of changing the whole PS3 console i only needed to replace the HDD, i was able to recover it back and change my password the day after the PSN came back.
Porbably because it's the same PS3 is still reconised it.
Anyway my friend (and i at the beginning) are also not recieving the emails, we tried to ring, but too much traffic.
From what i have seen you tend to get the error when you have tried to reset your password over 3 times within 24 hours, my friend left it for a whole 24 hours before he stopped getting the error.
So since you last tried you HAVE to wait 24 hours since the last time you tried because from what everyone else is saying that got through to Sony over the phone, is that your account gets temporarily frozen for 24 hours. (probably to ease off traffic).
So no email will be coming within 24 hours since you last tried.
My friend is still waiting for his email too, but this time since he has no error message anymore, he has only done it once and is waiting for it to get to him now.
The traffic should be far less now so i wouldn't imagin it being too long.
So BASICLY
If you get the error, your account is frozen from emails.
You have to wait 24 hours for the freeze to be removed.
Try again (you shouldn't get an error this time)
Then wait for the email.
It's a pain but it's all i know of what your going through mate i hope i'm not wrong, Good luck!
Ok Cheers geez
Ive had the past two days off of work too which has made it more fustrating because i could had hammered the PS3 before going back.....
anyways i am going to play some single player shizzle il leave it 24 hours and report back....if it works.....
You the man!
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