PlayStation®3 General Discussion

[Muqqy]

wat are the opening times and closing times

[[laughable]]

Monday - Friday 0800 - 2200
Saturday - Sunday (and Bank Holidays) 1000 - 1800

[SirJun]

All these glowing reports about Sony's customer service I hope are true because I'm calling them in the morning. Had my 60GB PS3 since Nov 07 & now it's stopped loading Games from the Disc Drive? Not even Ps2 titles will load. I'm DEVASTED.
I was playing COD4 at the time (you all know about their dodgy servers) got disconnected from servers again, powered off PS3, restarted PS3, disc wont load!. I read about this problem on the forum, but you never think it will happen to you till it does. I really don't wont to be parted from my baby so first I'm gonna backup saves then restore the PS3 system to default, maybe that'll help. BTW thanks for the uk number I found it on their website (that was a chore) & checked it against the one here.

[Scragbat]

Well, I'm really encouraged by the posts in this thread. My 40gb PS3 died after only one week (disks of any type no longer read), so I will be calling the 01923 number in the morning. I just wonder what the actual problem is? Something in the firmware? The laser dying? Who knows, I just hope the one they dispatch is future proof against whatever it is... So it's GTHD till then

[Scragbat]

*Update*

Just got off the phone to Sony (01923 number), and they're sending me a brand new 40gb console tomorrow. I explained the problem and he said it sounded like the laser had failed.

Really friendly chap. First class customer care.

Very happy chappy here

[[The_Sanguinator]]

You mean there are actually people on the phones, I just get stuck in a queue and then binned

[[The_Sanguinator]]

This is beyond the joke, I eventually got through to someone (7 attempts). He tells me that the courier found no one at home, even though I have been in the house all day. Then gives me a bogus telephone number (08700 353 8871). When I seached for the courier, Parceline. I found a similar number, and they say the reff number Sony gave me is too long

[Scragbat]

* Update 2 *

White van arrived this morning. Chappy placed large purple plastic box in front of me with 2 yellow security tabs either end just as the Sony chap said he would on the phone yesterday. He broke the tabs, lifted out a brand new 40gb PS3 and handed it to me. I then put my faulty PS3 in the same purple box, signed for the new one and now have a fully functional PS3! Superb service. I take my hat off to Sony

This one is just slightly louder than the previous one, but I don't care. It works. Still not even close to the noise my 360's turbines make!!

Sorry to hear about other peoples troubles. I was on hold yesterday for no more than 15 minutes, balancing the phone on my shoulder, playing GTHD

[[MightyCrow]]

Is the Playstation Service available 24hrs? and when I am waiting in the que does it waste my money?

[[The_Sanguinator]]

Is the Playstation Service available 24hrs? and when I am waiting in the que does it waste my money?

I think its open until 22:00hrs mate. It will tell you, when they close the lines.