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I have had my PS3 for just over a year, the warrenty expired in July. Recently when I insert game discs the system won't read them. The circle in the top right corner appears but no error messages. I can hear what I describe as whatever runs the laser suddenly stopping. I have to re-insert the disc and try again, sometimes I've tried continually for up to 20 mins and then it suddenly works. Once it reads the disc the game works fine but noticed it's taking longer each time and predict it will eventually stop working.
Audio CD's work fine. I've been a Playstation gamer since the PS1, have had problems with every system. I decided to give the PS3 the benefit of the doubt but feel it's let me down.
Any help or advice would be much appreciated. Would also like to know where to find the help line number.
Playstation Customer Service Number UK:08705 99 88 77 Eire:0818 365 065.
Certainly sounds like either the Spindle/Motor or Laser is on it's last phase of life, did you take out any warranty such as Continuous Play?
No didn't take out any extended warranties, only the one year warranty that comes as standard.
Do you know if this is an expensive problem to fix?
Have you had any dealings with customer care when it comes to sorting problems? I'm just curious as to how helpful they'll be considering my warranty has expired, granted it only expired 2 months ago.
Sony Customer Care Services are probably the best, i know of many members here that have suffered the same as yourself and have had replacement PlayStation 3 Consoles within 3 days. Not sure how you stand with the warranty now that it's expired but i have known a few members here that have contacted Sony after their warranty have expired and got either a refurbished "Repaired" console or just a replacement for new.
I did read that you can take out the Continuous Play plan even after your warranty has expired so my guess would be either to take the plan out and then contact Sony or contact Sony first regarding your problem then see how you stand with that. Sony do have a quality service unlike M$.
The same thing has happened to me , my blu ray works fine and audio cds work good but the game dont appear
when you get the spinning circle in the top right corner but the discs aint recognised, the problem is the laser diode in your drive has gone. sony will repair it for you for around £100 and upto 28 days. ive had this twice, once repaired under warranty, the second time was jan this year. i got a KEM400 A laser unit from ebay for £50 (this will fit most old style ps3s) and followed a youtube video showing how to remove and replace it. back up and running for last 2 months no problems.
it was a bit of a fiddle and there are some delicate components that need to be removed/replaced so if your not of a practical nature i wouldnt recommend but if you've ever made an airfix model, you can take a ps3 to bits, no problem
google KEM 400A and see how widespread this problem is
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