PlayStation®3 Technical Help

[feedbackrichie]

Ubisoft sent me an email requesting digital images of my receipt for game,barcode from box and also photos of my unique codes.  I sent them off this morning to Ubisoft and am waiting to hear back from them again.

[Vankiz]

Yea, thats what I did, sent them all of it, they pretty much said wait for them to fix it, and they say it shouldn't be long to fix... let me know if they reply something else to you though.

[Mage_8WR]

Ubisoft will no doubt be trying to fix this with a future patch.

The only problem is, if they can't change the code that you got so you can redo it then they can refuse to give you another because the instructions said, "Go through the game's Extras menu, then to exclusive content". Now I personally didn't do that; I just went straight to the store and entered it, but no downloads or anything showed up.

[fribles]

They are trying at least, better than some, i'll probably get a reply today, uploaded yesterday, i will post if i get it at 9pm (uk time)

[Superjerk]

Any updates on this problem? I entered in my codes tonight with the special edition and it said 'Thank you for your transaction' on the PS store, yet no download option was available and I wasn't given any of my downloadable content. I followed the exact instructions with the leaflet inside the game box and even for the 30% discount on Assassins Creed II and Assassins Creed: Brotherhood, but even at that, the code wasn't even accepted, as if it had already been used. The special edition game that I purchased was brand new, still in it's original plastic packaging, so I don't know how the code is even invalid. Please let me know if this has been fixed yet worldwide or is it a case of 'if you want it fixed that badly, go contact ubisoft yourself'. Or does anybody know if they're going to fix this 'bug' in a new patch to all of us who have inputted our special edition codes. Surely they know what codes have been entered worldwide and can fix this problem, updating & fixing everyone who shares this error and leaving the ones who have had success downloading they're special edition content unscathed. Thanks

[Coxy-Boi_97Nemo]

My problem is a bit different. I got Assassins Creed Revelations Special Edition for christmas. Went into the extras at the main menu and I typed in my bonus code to receive the two multiplayer characters and Ezios Ultimate Turkish Armour. It accepted my code but instead I received assassins creed 1 with Altair which I already have. I tried again and it won't let me have the armour or the characters. I need some help and if anyone accidentally got the first game instead of the characters and the armour could you please tell me and say how you dealt with it. Thanks

[fribles]

Well, i don't know about that, you would probably be best taking it back to the shop it was bought from

[aarry]

It has done the same to me, I entered the code and noting turned up. When I checked my transaction management it had said I had downloaded the amour/extra characters but they have not appeared in the game itself. 

[A2GMAN]

i dont know if this will help every1 but look at this? - http://community.eu.playstation.com/t5/PlayStation-Network/Code-redeemed-but-content-not-in-download...

[catsndogs101]

Has anybody got their code working?  Thanks