PlayStation®3 Technical Help

[Payshai]

After trying to log in online yesterday got a little message saying to download 4.10 first before I could. I attempted to do so (wireless internet was working at this time) but it froze at 0% during the download proces, not even the install process, so I chose to cancel and attempt with a USB stick instead. I did and succeded. When the PS3 rebooted I attempted to log in online to no avail. The wireless internet can no longer connect. I then attempted with an ethernet cable and it works fine, so I know that it is not my internet, it is not my settings, it is not my WEP key, IT IS the 4.10 update that has casued the problem. So, to recap I have listed what I have tried below, please can someone who can ACTUALLY help respond to this... there are masses of users with a variant of this process and problem.

- installing with a USB flash drive.
- reinstalling with the USB flash drive.

- turning the PS3 off and on again!
- rebooting my router.
- attempting to connect with an ethernet cable (successfull!).

- easy method. (connection method wireless)

- manually typing in all details. (connection method wireless)
- double checking for conflicting ip's.

[SuperFastZombie · Accepted solution]

Hi Payshai,

I would give the steps in our wireless troubleshooting guide a go.  If these fail to sort the problem for you then contact PlayStation Support for further assistance.

SFZ

[sokpara83]

hi my ps3 console is in my bedroom so i dont have acess to the internet cable. but the wireless is working fine. i tried to connect to the PSN but to no avail. i keep trying and all i get is error code 80710092 . and i chked the router and is working properly. how can i sort this out pls.

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SuperFastZombie wrote:

Hi Payshai,

I would give the steps in our wireless troubleshooting guide a go.  If these fail to sort the problem for you then contact PlayStation Support for further assistance.

SFZ

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SuperFastZombie wrote:

Hi Payshai,

I would give the steps in our wireless troubleshooting guide a go.  If these fail to sort the problem for you then contact PlayStation Support for further assistance.

SFZ

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is there any way you can download a game you purchased without the internet

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SuperFastZombie wrote:

Hi Payshai,

I would give the steps in our wireless troubleshooting guide a go.  If these fail to sort the problem for you then contact PlayStation Support for further assistance.

SFZ

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[Payshai]

Thank you, I will do. I'll attempt to contact Sony Support if nothing works on there, but they aren't very supportive, I have two issues on the go, one of which they sent me to the community for help with... I'm acually at a loss for words with regard to that...

[Payshai]

This topic has not been solved, please put this back in the forum. The solutions provided have not worked, the update has still buggered my wifi.

Absolutely no memeber of the Sony Support Team or any moderator on any of the Sony forums has been of any help! I'm getting very angry now, are you going to release a new update that fixes your mess? Well?!

[SuperFastZombie]

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Payshai wrote:

This topic has not been solved, please put this back in the forum. The solutions provided have not worked, the update has still buggered my wifi.

Absolutely no memeber of the Sony Support Team or any moderator on any of the Sony forums has been of any help! I'm getting very angry now, are you going to release a new update that fixes your mess? Well?!

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Hi Payshai, 

If the solutions in the troubleshooting guide have not helped then there may be a fault with your console.  In this case then you will have to contact your local PlayStation Support for further assistance.

SFZ

[Payshai]

Ok, so I'll repeat myself one last time. It is the PS3 4.10 UODATE that has caused this. NOTHING ELSE, Frikin Sony Support sent me here! So reopen the thread and let someone who CAN help actually do that!

[mont348]

Do other devices connect to your routers WiFi seems strange your PS3 connects wired and not wireless.

Is a wired connection not possible as a permanent connection if i had the choice i would opt for wired over wireless anytime.