PlayStation®3 Technical Help

[DAC1977]

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

Thank you for allowing us to be of service to you.

Hi Mug,

Thanks for your e-mail about your PlayStation 3 (PS3) Headset.

I can see from your e-mail that you've experienced difficulties with your PS3 Headset. Please call PlayStation Support on 0844 736 0595, quoting reference ???????
, where one of our team will be happy to guide you through an (in depth troubleshooting process) my arse.

Thank you,

PlayStation Support Team
Sony Computer Entertainment UK
PlayStation Support 0844 736 0595
Opening Hours:
08:00 to 22:00 Monday to Friday
10:00 to 18:00 Saturday, Sunday and Bank Holidays
Web: http://www.uk.playstation.com

[Esmier]

having the same issue with the hissing. I thought my mic was bad, but then again it only started after the recent update

[McNeilio]

---

DAC1977 wrote:
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

Thank you for allowing us to be of service to you.

Hi Mug,

Thanks for your e-mail about your PlayStation 3 (PS3) Headset.

I can see from your e-mail that you've experienced difficulties with your PS3 Headset. Please call PlayStation Support on 0844 736 0595, quoting reference ???????
, where one of our team will be happy to guide you through an (in depth troubleshooting process) my arse.

Thank you,

PlayStation Support Team
Sony Computer Entertainment UK
PlayStation Support 0844 736 0595
Opening Hours:
08:00 to 22:00 Monday to Friday
10:00 to 18:00 Saturday, Sunday and Bank Holidays
Web: http://www.uk.playstation.com

---

i also emailed them to raise the concerns and was emailed back with a different response due to the nature of the complaint

they have requested  my contact numbers and a time of day that suits me so 1 of the mangement team can call me and discuss the issue which saves me the hassle of making calls for now

i still await the call but look forward to it .....if it ever comes

[DAC1977]

http://www.gamefaqs.com/boards/927750-playstation-3/61899785

[SuperFastZombie]

FYI guys we are still waiting on feedback regarding this issue.  Will keep you informed.

SFZ

[amaralzendani]

im having the same problem as well and i hate it to the point that i dont play ps3 no more. THIS PROBLEM NEEDS TO BE FIXED ASAP

[Dimitri949]

Myself and my friend have the same problem. I noticed though that on some games it only has the feedback if you go into multiplayer. Like for bf3 I can do single player and it doesn't have it. same with earth defense force. As soon as I go into multiplayer though, it kicks in. other games, such as the mass effect 3 demo, it was on the whole time. Muting doesn't work, nor does the volume. The only thing you can do is turn of the mic in the accessory settings in the system. I also noticed that now you can't change the microphone level too anything but off or 3.

[JAY81UK]

Has this been fixed with the new firmware 4.11 which was released today? I'm not at home to check. Thanks.

[Skykid360]

---

SyncroUK wrote:

4.10 comes along and now the microphone is picking up everything and playing it back to your ears. I now hear a load of static and I could even hear the washing machine from the kitchen being played back to me. Unbelievable.

---

It does this anyway, only normally you can't hear it. Mine was once picking up a breeze from the Window!!!

Trust me i have been told many times how sensitive the Mic is...IT PICKS UP EVERYTHING!!

It's not only this Mic either, the Original BlueTooth one did, not sure about the 2.0......there is just no noise cancelling whatsoever, none.

This is what happens when Sony lock the Mic level thinking they know what is best for our Gaming Environment....but surely we should be the judges of that?

Thought they would have fixed the issue, since it was aparant in the First Mic, this shows me they are incompetant and i doubt i'll ever buy a Sony Headset again, and just stick to people i feel i can trust i.e. Astro and even Logitech!

p.s. Rabid, could you please tell them to let us alter the Mic Level for all Sony Mics, be it the BlueTooth Ear piece (v1 and v2), the PS3 Eye and the 7.1 headset. I'm just asking for the ability to tweak our settings for what suits our Gaming environment...nobody on the other side wants to hear all the background noise.

[SyncroUK]

I've just tested the headset with the new firmware.... the problem has not been fixed.

I'm not happy at this at all considering the new firmware was to fix bugs. Unless someone from Sony acknowledges that this is an issue that is going to be fixed very quickly, the headset is going back. £90 is too much to spend on a headset that now doesn't work the way it did when I bought it.