PlayStation®3 Technical Help

[merlijn_1]

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SuperFastZombie schreef:

Hi guys,

I can confirm that this problem is been looked into and we are hoping to resolve the issue soon.

I have a couple of questions to for you which will aid the process.

1) Is the static noise present even when listening to XMB music / Watching Netflix?

2) Does the static noise occur when not using the microphone?

3) 2) Does the general Voice chat seems worse than before?

4) Aside form the issue where static noise/you can hear yourself when using the mic is there any specific examples where we can tell the voice chat is generally performing worse than before the system update?

Once I have answers to the above from a few of you I can pass them on and hopefully get this issue resolved ASAP.

Cheers,

SFZ

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1. Not when listening to music but i when i'm in the xmb it occurs

2. When i play with the microphone or without there is this noise that really hurts my ears

3. The voice chat is still OK

4. nothing else

Thanks for the effort

[Cid_Chaos]

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SuperFastZombie wrote:

Hi guys,

I can confirm that this problem is been looked into and we are hoping to resolve the issue soon.

I have a couple of questions to for you which will aid the process.

1) Is the static noise present even when listening to XMB music / Watching Netflix?

2) Does the static noise occur when not using the microphone?

3) 2) Does the general Voice chat seems worse than before?

4) Aside form the issue where static noise/you can hear yourself when using the mic is there any specific examples where we can tell the voice chat is generally performing worse than before the system update?

Once I have answers to the above from a few of you I can pass them on and hopefully get this issue resolved ASAP.

Cheers,

SFZ

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1) No.

2) Static noise is only heard when microphone is enabled, i.e. playing multiplayer games or in Audio Device Settings menu.  Muting the microphone from the headset has no effect on the static noise, only disabling microphone from Audio Device Settings makes it go away.

3) No

4) No

Also I would like to make it clear that as it is, I like it.
On my headset the static is quite low and the sound of my own voice isn't loud either. I also don't mind hearing myself as it prevents me from speaking too loud.

[dindao_02]

I bought this today.... So I guess I should just return it

It worked nicely on my PC.... so sad to see this!!!

1) No.

2) Static noise is only heard when microphone is enabled, i.e. playing multiplayer games or in Audio Device Settings menu.  Muting the microphone from the headset has no effect on the static noise, only disabling microphone from Audio Device Settings makes it go away.

3) No

4) No

[RabidWalker]

Thanks for the feedback on this guys, I have passed the additional information on to be looked into and will update when I know more!

Rabid

[tbprince]

apocwhen.. This is not serious ! i cant believe the answer sony sent you...

The headset is totally useless now...

[Cid_Chaos]

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tbprince wrote:

apocwhen.. This is not serious ! i cant believe the answer sony sent you...

The headset is totally useless now...

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Not for everyone, mine is working fine.

Which may explain how this got past the firmware testing.

(But, in my opinion, I doubt Sony even tested for this.).

[KALEEF]

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Cid_Chaos wrote:

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tbprince wrote:

apocwhen.. This is not serious ! i cant believe the answer sony sent you...

The headset is totally useless now...

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Not for everyone, mine is working fine.

Which may explain how this got past the firmware testing.

(But, in my opinion, I doubt Sony even tested for this.).

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Mine is working fine also.... infact better than before as now i can hear my own voice while i speak, meaning no more shouting.

The noise i hear ever so slightly is a hiss (which you tend to get with amplified headsets) and is not a static/crackle noise.

I still think all these people with the problem has not set up thier headset properly and have the chat volume control way to high.

[dindao_02]

We get the noise even when both volume controls are off....

[Ashweee]

I hate using my headset now, I can hear all the noises in the house amplified through the headphones. It wouldn't be too bad if the mic mute button worked so I could un-mute the mic when I want to talk.

I bought these headphones so I could concentrate more on the game and get into it more but the latest update has ruined this for me.

[YalexxYa]

I do not understand. sony does not have to take these headphones and listen to? or has no desire to fix something? We write about the problems of a month, but still do not have a sane response. I bought normal quality headphones and now it's full of *****! Do something!