PlayStation®3 Technical Help

[Asmerith]

I don't want a refund though, I want what I paid for. There is no reason that they can't provide me with what I paid for, it's just their system that is broken, not the products.

[mccmonkey]

OK guys so logged into PSN this morning to discover the services list updated with 5 mini's to download (Nice of SONY to let me know 

But my question is what happens if i download them through mediaGO?

[hairfreax]

I am still waiting for my phone call from last Tuesday, apparently "we will call you shortly " does not mean in the next 24 hour like the avergae human means by saying it.

[HoMeRCiDe]

Asmerith wrote:
I don't want a refund though, I want what I paid for. There is no reason that they can't provide me with what I paid for, it's just their system that is broken, not the products.

---

Me too, but I think it is becoming clear that isnt going to happen.  They either can't or don't want to fix this

[DaRick1993]

Sony said to me that there wasn't a solution for this problem.

So, they refunded me the money.

However, I still can't play the 5 minis on my PSP and I can't buy them again.

So, we won't be able to play our minis on the PSP.

EDIT:

Also, I think the solution isn't very hard to find.

Sony can put those 50 minis on the store, but with a different code.

So that the store doesn't recognized these games with the games you already have downloaded.

Then, Sony give the people who has this problem a voucher that you can download 5 of these "new" minis.

These new minis can be played on the PSP and PS3.

Hopefully Sony read this post.

[mccmonkey]

So let me get this right.... the 5 original minis can only be played on the PS3, and the new ones PSP only or does the licence replace the old ones?

[max_herman]

DaRick1993 wrote:

Hopefully Sony read this post.

      

DaRick1993 also wrote:

Sony said to me that there wasn't a solution for this problem.

So, they refunded me the money.

 

I'd rather buy some DLC or stuff that works.

How did you get a refund? If it requires lots of phone calls FTS.

[MaxiM_82]

I tried downloading those minis again via MediaGo to see if there was some ninja fix (yeah, right). The license was indeed changed and needed an update - it's only a shame that IT DIDN'T DO JACK!

I'm getting seriously iritated over here. I don't want a refund and be blocked from ever playing those 5 minis on my PSP. I could live with a refund if at least those games would become available for me, although I agree with the rest - I want what I payed for. Nothing more, nothing less.

[Mightyowl28]

So I received my phone call today from a very polite customer service rep;

long story short he advised me that he'd heard back from head office and they'd placed a file in my download list that would let me select 5 minis from my PSP to download- even the ones I'd already downloaded to my PS3 (I only selected 2 in the first place so far). I then explained I had a PSP-E1000 so couldnt do this- he put me on hold a few minutes to talk to a 'specialist' and returned to ask me if I could use Media-Go, which I explained wouldnt be a problem. 

(you can tell where this is going already cant you..)

So shortly after the download, I check the services list on my PS3 and I now have an entitlement of 8 minis, 3 remaining and the 5 new ones- I cant reselect the 2 i did pick on my PS3.

So on to media go, cant select services list on media go, nothing on my download list- and I cant even find the mini pick and mix on the media go store...

The rep advised me to phone back if I had any problems, but I suspect the one phone call will cost me more than the bundle.

Rabid- please ensure my immense frustration is passed on

what a F*** up

[Krog360]

Still no solution for me !

Still not received any further communication from Sony !

From what I've read it would seem that no completely satisfactory solutions have been put in place !

Very poor customer service indeed. In fact, I think Sony should be prosecuted under the Trades Description Act for calling it Customer Services because it appears that's the very thing it is not !!!