PlayStation®3 Technical Help

[ukanalyst]

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RabidWalker wrote:

Hi guys,

I have received feedback from the Network Team in regarding to this. They have advised that users who have had an issue tranferring the games across should contact their respective PlayStation Support Line. This is done so that individual account information can be confirmed, and then each case can be passed to the PlayStation Network Team. From here they will be able to provide a resolution to each user affected allowing the playback of the minis.

Contact details for each territory can be found in the thread here.

Rabid

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I did this on the 24th (see top of Page 2 of this thread) and no one has contacted me back yet ... I've already wasted £5 on the phone in addition to my time and I'm not prepared to waste even more time and money ... what advice do you have for me?

Cheers

[RabidWalker]

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ukanalyst wrote:

---

RabidWalker wrote:

Hi guys,

I have received feedback from the Network Team in regarding to this. They have advised that users who have had an issue tranferring the games across should contact their respective PlayStation Support Line. This is done so that individual account information can be confirmed, and then each case can be passed to the PlayStation Network Team. From here they will be able to provide a resolution to each user affected allowing the playback of the minis.

Contact details for each territory can be found in the thread here.

Rabid

---

I did this on the 24th (see top of Page 2 of this thread) and no one has contacted me back yet ... I've already wasted £5 on the phone in addition to my time and I'm not prepared to waste even more time and money ... what advice do you have for me?

Cheers

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The link should be working poggiepet, I have checked through Internet Explorer and Firefox without issues. Just in case the link for contacts is on our FAQs:

http://faq.en.playstation.com/app/answers/detail/a_id/842/p/0

the UK email is help@uk.playstation.com.

ukanalyst- I would email the support centre with the reference number of the case if you have it to hand, your details should be in the system if you gave them initially.

Any further issues with this let me know,

Rabid

[poggiepet]

Thanks - email sent, second link is working

[MaxiM_82]

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RabidWalker wrote:

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ukanalyst wrote:

---

RabidWalker wrote:

Hi guys,

I have received feedback from the Network Team in regarding to this. They have advised that users who have had an issue tranferring the games across should contact their respective PlayStation Support Line. This is done so that individual account information can be confirmed, and then each case can be passed to the PlayStation Network Team. From here they will be able to provide a resolution to each user affected allowing the playback of the minis.

Contact details for each territory can be found in the thread here.

Rabid

---

I did this on the 24th (see top of Page 2 of this thread) and no one has contacted me back yet ... I've already wasted £5 on the phone in addition to my time and I'm not prepared to waste even more time and money ... what advice do you have for me?

Cheers

---

The link should be working poggiepet, I have checked through Internet Explorer and Firefox without issues. Just in case the link for contacts is on our FAQs:

http://faq.en.playstation.com/app/answers/detail/a_id/842/p/0

the UK email is help@uk.playstation.com.

ukanalyst- I would email the support centre with the reference number of the case if you have it to hand, your details should be in the system if you gave them initially.

Any further issues with this let me know,

Rabid

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The way this is handled is horrendous. Let's see how long it will take the local support how to screw this lightbulb...

[ukanalyst]

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RabidWalker wrote:

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ukanalyst- I would email the support centre with the reference number of the case if you have it to hand, your details should be in the system if you gave them initially.

Any further issues with this let me know,

Rabid

---

E-mail sent, thankyou.

[hairfreax]

So do we have to ring up or can the problem be resolved via email !, im a litle bit lost as to the next move.

If it is a phone call then it ain't going to happen at the cost it is per minute far exceeds the price of all the minis even at full price.

The only Minis I shall be playing now will be the free ones i get with PS+.

[IndieBlue]

E-mail sent.

Now let's see what happens.

Not holding my breath.

[Krog360]

WARNING : DO NOT CALL THE HELPLINE AS SUGGESTED BY RABIDWALKER !

I have just spent another 30 mins on the phone hoping that RabidWalker's advice would pay off and I would be passed to network support and given a resolution to this issue.

The person I spoke to (Paul) took all my details AGAIN and then said he would pass my information on to the team who would call me back within 24hrs !!!!

I explained to him that this was the third call that I had made to Customer Services and this was the third promise for someone to call me back !

I also quoted word for word RabidWalkers response and he basically dismissed that immediately !

I then asked to speak to his supervisor and was told that I would be put in the 24hr supervisor call back queue !!!

I'm almost lost for words to be honest.

Its by far the worst customer services experience I've ever had, and that's saying something because I'm a VirginMedia customer used to dealing with them on a regular basis.

I'm really at my wits end now and all I feel I can do is write to SCEE head office and also pursue this with Trading Standards.

There is a clear disconnect between all of the various departments within Playstation customer services.

The mods on here say one thing. The customer services email support say another and simply phoning the helpline turns into a stressful frustrating episode that completely drains you and leaves you wanting to put a hammer through all of your Sony products.

If you get round to reading this RabidWalker, I have no idea what input you may have into genuinely helping people out, but if your only answer is to come on here and suggest ringing the helpline then quite frankly you are well into chocolate fireguard territory.......sorry mate, but that's how I feel.

If there are any other Sony customer services people reading this then congratulations, you have won. I'm a beaten man. You have mis-sold me a product and are blatantly refusing to do anything about it.

So enjoy your £3.19 + phone call costs to the helpline, because you will not be getting another penny from me.

I will also endeavour to make sure all of my friends and work colleagues are aware of how poor the customer service is from Sony and if I can do anything at all to dissuade them from investing in a Sony product, then I will do.

Oh, and you can kiss that Vita pre-order goodbye !!

[HoMeRCiDe]

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RabidWalker wrote:

Hi guys,

I have received feedback from the Network Team in regarding to this. They have advised that users who have had an issue tranferring the games across should contact their respective PlayStation Support Line. This is done so that individual account information can be confirmed, and then each case can be passed to the PlayStation Network Team. From here they will be able to provide a resolution to each user affected allowing the playback of the minis.

Contact details for each territory can be found in the thread here.

Rabid

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What a load of crap.

We wait for weeks and this is the response.  

I hae already called support and they couldnt do a thing to help.

I am demanding a refund now and posting this to Reddit, this is pathetic.

[Asmerith]

How's that for an anti-climax. RabidWalker is there any chance that you just said that because people keep whining about you only saying "they are working on it"? Because there's no way I'm wasting my time calling some number to get this solved, it's not my responsibility to chase up a solution. Sony should be going out of their way to resolve it, and if they don't like that then maybe they should make sure systems work before implementing them. Just saying.

I hope that isn't the final moderator response to this thread.