on 06-05-2012 10:55 PM
I have just got a new ps3 due to my old one breaking and my boyfriend played games signed in under my profile (as its set to auto sign in) and gained trophys of games ive never played
I dont want these on my profile as they are not my trophies
Can i get them removed? or remove my account so i can start again? or be able to get a new account one but at the same email as i dont use any other email addresses.
Really annoyed at the face nobody can be contacted either, so difficult to get in touch with anybody
on 06-05-2012 11:13 PM
Trophy data on an account cannot be deleted I'm afraid. What you could do if you want to start afresh is go to account management here, and change the sign in email address to that of another email address you have. (Set another up if necessary). Then you can create a new PSN ID on the old email address.
Note that you will need to add a new user to the PS3 and copying saves will stop trophies working. Effectively you'd be starting again.
If you never want to use the account again, you can call customer support who will suspend the account for you, however you should change the email address first as after suspended, you can't do anything to the account.
on 06-05-2012 11:43 PM
Thanks for the reply, Thats stupid, its not my data i should be able to remove it
so ive now had to create a new account, and getting the message
"Your Sony Entertainment Network account requires additional information to access the PlayStation®Network. Please go to Sonyentertainmentnetwork.com/account/ and update your account, then try again"
Ive created an online ID pin password and included all details appart from card information, and nothing and the link to go to is invalid
Any ideas on why this messages ocmes up
on 06-05-2012 11:48 PM
Welcome to the PlayStation 3 Technical Help Forum!
Here you can post questions regarding any technical problem you may be having with your PlaySation 3.
Before you post you can search for your query as it may have already been answered. You can also try our FAQ's when looking for help.
To use this board, simply post your question and wait for it to be answered. Your question may be given an ‘Accepted Solution’ – this is an answer which has been accepted as the best solution to your problem.
Website ©2013 Sony Computer Entertainment Europe
All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. [more info]