PlayStation®3 Technical Help

[McNeilio]

myself and a few others are having problems accessing the new vidzone app

once its downloaded and i try to run it , it gets to a screen with a blue triangle thing  on it and does nothing after , i tried leaving it to see if it was loading but it just sits on the screen

[Cimbrer]

---

LordRoss wrote:

Vidzone problems eh!

Please can you guys give me as much info as possible and will get this raised for you.

---

Sure can. 

1st attempt. Launch the installed vidzone from XMB, tells me the update is there, click to accept. -> Black screen for several minutes, but I can still access the XMB. 

2nd attempt: Restart the console to see if it'll make any change, black screen again. 

3rd attempt: Delete the installed vidzone, followed by a re-download and install from the Store. Launch to a Black screen with the Blue logo. 

4th attempt: Restart again after the re-install. Same result as from the 4th attempt. Black screen, and blue logo. I left it on for several minutes, didn't see any change. 

[afccarl1994]

Phew, not just me then. I saw you on vidzone and go off it and back on it again, and I wondered if you were struggling to get it working.

@LR I launch it, and it doesn't work. 

It just stays on the blue logo at the start, I've left it for over half an hour earlier and another 15 mins just. Is it updating the catalogue or something, or is it broken?

[VidZone_Official]

Hi all,

Sorry for the inital issues. Any loading/installation problems should now be fixed, just delete the current app and redownload from the PlayStation Store.

Let us know if you have any more problems and we will look into this further.

The VidZone Team x

[Cimbrer]

I'm still getting the black screen. I've redownloaded it again. 

I've also tried deleting it, then installing a demo, to see if it could be related to my HDD. But the result is the same. Let me know if you have any suggestions for fixing it, or if you need more information about the problem. 

[Iyonix]

Delete Vidzone from the Game Utility area rather than just the application. Try running the app again.

[Cimbrer]

---

Iyonix wrote:
Delete Vidzone from the Game Utility area rather than just the application. Try running the app again.

---

Should've thought about that option. I'll give that a try when I get back home. 

Cheers, lyonix. 

[RabidWalker · Accepted solution]

---

Iyonix wrote:
Delete Vidzone from the Game Utility area rather than just the application. Try running the app again.

---

As lyonix suggests, users who have an issue running Vidzone after the latest 2.0 update should completely delete Vidzone from their console and reinstall to see if this works.

You can delete the Vidzone app from the console:

• Navigate to the Vidzone icon, under the 'Music' icon on the main XMB menu. Press the triangle button and a menu will appear giving you the option to delete the app.

However although the app has been deleted, the update data remains on the console, so this may have to be deleted as well.

To delete this data:

• Navigate to 'Game Data Utility', which can be found under the 'Game' icon. Press X on this and a list will appear of all the game data installed, navigate to Vidzone and press Triangle- you will get the option to delete this.

Once this has been been removed, you can reinstall the Vidzone software from the PlayStation Store.

If you are still having issues after doing this, let me know and I will look into it.

Rabid

[Cimbrer]

Despite deleting all the data for VidZone, I still launch it to a black screen. 

I've tried deleting all of it now, and went through the steps of redownloading and installing. Tried it with and without turning the console on and off between the steps in the operation, to see if that would make any change. 

Do you have any tips at this point, or a foolproof guide to re-installing it? 

[Marek2k]

I have the same issue.