Level 7
Perfectomundo wrote:WHY IS EVERYTHING SO VAGUE WITH SONY WHEN IT COMES TO COMPLAINTS PROCEDURES ????????? ,,,, I BBOUGHT 40000 CASINO CHIPS AND HAVENT RECEIVED THEM ???? DOES ANYONE KNOW EXACTLY WHERE TO COMPLAIN ABOUT THIS AND GET MY CHIPS GIVEN TO ME ????? ,, I STILL HAVE THE TRANSACTION IS VISIBLE ON MY PS3 TRANSACTION HISTORY ,,,,,, IF I DNT GET THIS RECTIFIED I AM GOING TO THE BANK TOMORROW TO CANCEL THIS TEMPORARY TRANSACTION ,,,, ALWAYS REMEMBER THIS PEOPLE THAT ANY TRANSACTION MADE ON PS HOME IS DEEMED TEMPORARY AND IF THEY EVER MUCK YOU ABOUT GET STRAIGHT TO THE BANK AND CANCEL IT
AND IM DELETING PS HOME AND SPREADING THE WORD HOW RIDICULOUS IT IS ,,,,,, SUDDENLY I SEE WHAT A POOR GRAVEYARD OF COMPLAINTS THIS PS HOME HAS ,,, IF I WAS AWARE OF HOW DIFFICULT IT IS TO MEGASEARCH AROUND FOR A WAY OF SEEKING HELP ON SUCH A TINY PROBLEM I WOULD NEVER HAVE SIGNED UP FOR PS HOME FROM THE OUTSET !! ITS SEEMS LIKE PURPOSEFUL NEGLECT FROM SONY AND PS HOME TO FULLY ADVERTISE A COMPLAINTS PROCESS ---- HOW HARD CAN IT BE TO HAVE IT SAY WELCOME TO PS HOME ------ THEN AT BOTTOM OF SCREEN ------------ COMPLAINTS PROCEDURE ??????????????? ISNT IT ILLEGAL NOT TO ADVERTISE A COMPLAINTS PROCESS IN THIS DAY AND AGE ??????????
Wait what O_o?? the bank cant do anything about it. The transaction was completed, you just didnt recive the items you paid for by a glitch or error. You can try and get a refund but it may take a while (took me 4 months to get one)
If you want answers try this --> techsupport@digitalleisure.com
Its the tech support email of the Devs that made the space
Level 8
Perfectomundo wrote:WHY IS EVERYTHING SO VAGUE WITH SONY WHEN IT COMES TO COMPLAINTS PROCEDURES ?????????
It's not. It's common sence to contact customer service and they will refer you to the best person to to resolve your problem.
Perfectomundo wrote:I BBOUGHT 40000 CASINO CHIPS AND HAVENT RECEIVED THEM ???? DOES ANYONE KNOW EXACTLY WHERE TO COMPLAIN ABOUT THIS AND GET MY CHIPS GIVEN TO ME ?????
Do as Jester said
Perfectomundo wrote:I STILL HAVE THE TRANSACTION IS VISIBLE ON MY PS3 TRANSACTION HISTORY ,,,,,, IF I DNT GET THIS RECTIFIED I AM GOING TO THE BANK TOMORROW TO CANCEL THIS TEMPORARY TRANSACTION ,,,, ALWAYS REMEMBER THIS PEOPLE THAT ANY TRANSACTION MADE ON PS HOME IS DEEMED TEMPORARY AND IF THEY EVER MUCK YOU ABOUT GET STRAIGHT TO THE BANK AND CANCEL IT
This is incorrect. PSN wallet funding is not temporary and cannot be refunded without reasonable cause.
If you use a credit/debit card to fund your wallet after entering your card details a small test transaction will occur ( by SONY ONLINE SERVICES INTERNET GB). This transaction is temporary and is generally refunded within several days.
It should also be noted that PSN transactions are instant and thus cannot be cancelled by the bank once made.
Perfectomundo wrote:AND IM DELETING PS HOME AND SPREADING THE WORD HOW RIDICULOUS IT IS
We would expect nothing less of you 
Perfectomundo wrote:SUDDENLY I SEE WHAT A POOR GRAVEYARD OF COMPLAINTS THIS PS HOME HAS ,,, IF I WAS AWARE OF HOW DIFFICULT IT IS TO MEGASEARCH AROUND FOR A WAY OF SEEKING HELP ON SUCH A TINY PROBLEM I WOULD NEVER HAVE SIGNED UP FOR PS HOME FROM THE OUTSET !! ITS SEEMS LIKE PURPOSEFUL NEGLECT FROM SONY AND PS HOME TO FULLY ADVERTISE A COMPLAINTS PROCESS ---- HOW HARD CAN IT BE TO HAVE IT SAY WELCOME TO PS HOME ------ THEN AT BOTTOM OF SCREEN ------------ COMPLAINTS PROCEDURE ??????????????? ISNT IT ILLEGAL NOT TO ADVERTISE A COMPLAINTS PROCESS IN THIS DAY AND AGE ??????????
Read sections 3, 4, 6, and 16 of the Sony Online Network Terms of Service and User Agreement (PSN & SEN). This has some useful information to you.
All PlayStation®Home content is sold with a disclaimer you should be aware of.
Bottom line is if you have a problem contact your local PlayStation Customer Service Centre. It's not that hard to do. They will tell you to contact a 3rd part developer or publisher is the issue is out of their scope.
Legendary_Vicki wrote:Would give you kudos but for some reason theres no button for it on the ps3 browser that i can see
PS Home GD does not allow kudos'ing so its not your browser
Level 6
GoodBytes wrote:
Perfectomundo wrote:I STILL HAVE THE TRANSACTION IS VISIBLE ON MY PS3 TRANSACTION HISTORY ,,,,,, IF I DNT GET THIS RECTIFIED I AM GOING TO THE BANK TOMORROW TO CANCEL THIS TEMPORARY TRANSACTION ,,,, ALWAYS REMEMBER THIS PEOPLE THAT ANY TRANSACTION MADE ON PS HOME IS DEEMED TEMPORARY AND IF THEY EVER MUCK YOU ABOUT GET STRAIGHT TO THE BANK AND CANCEL IT
This is incorrect. PSN wallet funding is not temporary and cannot be refunded without reasonable cause.
If not receiving what you pay for isn't "reasonable cause", then what is?
Level 8
U_n_y_o_n wrote:
If not receiving what you pay for isn't "reasonable cause", then what is?
Not receiving what you pay for is reasonable cause for the amount to be refunded back into your PSN wallet. But that's it.
PSN wallet funding is done so on a non-refundable basis; so if you fund your wallet during the checkout for Home content and then later get a refund because that content is not received, the money will go back into your PSN wallet - not your bank account/PSN card.
Level 7
Which in fact means, if you have paid for something that Sony cant "deliver", you are forced to spend the money on something you have not intended in the first place.
An extreme example for this would be, you pay for a family car offered to you by a dealer but get 4 bicycles instead cause there is a technial problem which causes that the car cannot be produced.
Nice, .... for Sony but not for the customer!
To post a message, you will need to Sign In to the Forums using your
PLAYSTATION®Network Sign In ID and password.
If you do not yet have a PSN account, just click here to register.
Home Fashion Week - Top Winners |
||
|---|---|---|
Points |
Online ID |
Country |
| 6 | APPIE1615 | Netherlands |
| 3 | MoPiFy | Spain |
| 3 | JJ_Wal | Spain |
| 3 | x-SourApple-x | United Kingdom |
| 3 | Legendary_Vicki | United Kingdom |
| 3 | noarlyne | France |
| 3 | Marilya | France |
| 3 | Psychopax122 | Austria |
| 3 | Spyke20 | Portugal |
| 3 | Basti__SOAP__ | Germany |
| 3 | Unicorn3107 | Germany |
| 3 | AmeliaTH | Russia |
| 3 | VADA_rio_RUS | Russia |
| 3 | xWisnia_PL | Poland |
| 3 | Kirsii | Finland |
(Every Wednesday)
Just click the image above to be taken to the event thread.
Website ©2013 Sony Computer Entertainment Europe
All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. [more info]
