PlayStation®Home Technical Help

[MusterBuster]

How to Get Technical Help...

Hello!

So - you've come to our Technical Help board with a question which you need an answer to, a problem which you need to be resolved, or because you're a generally helpful kind of person who wants to share their knowledge about Home. Brilliant!

We've split this guide to getting (or giving) Technical Help into three sections. First, we'll look at asking for help. Second, we'll look at raising a bug. Finally, we'll talk about how to give help on this forum - and how you should respond to anyone who shares their knowledge.

Asking for help...

Eeek! You know you can take snapshots in Home, but you just cant work out how! Never fear, our community of Homies is here to help you out.

First things first, make sure you are clear on what information you want our community to give you. For example, if you don't know how to use the camera then you need our community to give you a step-by-step guide.

Once you understand what it is you want, create a new thread in this forum (make sure to put [HELP] in the subject line) and pose your question to our community. At a minimum, your thread should contain two things:

• What it is that you need help with

• What you want our community to provide you with (eg. A walkthrough? An image showing you where something is? A voucher code?).

So - your thread should look something like this:

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Subject: [HELP] Help me with the Camera!!!

Hey guys,

I cant work out how to use the camera. Can someone talk me through it step-by-step?

Thanks, and Kudos for the best answer

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Once you've posted your thread - just wait! Eventually one of our members will get back to you with help. MusterBuster, Thylaudax and KloudShun will also be around to answer your queries.

Once someone has given you the information that you need, check out the 'Saying Thanks' section of this guide for info on what to do next.

Raising a Bug...

Hey - get you finding bugs!

Raising a bug effectively is not an easy business. In order for us to fix what you're reporting, we need to be able to 'replicate' the bug. That means that we have to do exactly what you did when you discovered the problem.

When raising a bug, you should start a new thread (be sure to put [BUG] in the subject line) and provide us with as much information about how you came across it as you can possibly muster. At a bare minimum, your thread should contain the following:

• The date and time that you experienced the bug.

• Which area of PlayStation Home you were in when you experienced the bug. This could be a space, and appartment or in one of the menus.

• Exactly where you were within that area when you experienced the bug. This would be in Home Square sat on the bench nearest to the Tug of War game, on the outside area of the Studio Appartment or highlighting the 'PlayStation Home Spaces' option in the Navigator. Ideally, take a quick picture of where you were using your phone and uplaod it to your thread.

• An in depth account of what the bug is. Tell us exactly what you experienced - whether the screen went blank and presented you with an error code (ALWAYS post the error code if there is one), everything on screen went yellow and green or even if your avatar's head came off and started spinning around in circles. Be as specific as you possibly can here.

• What happened after you experienced the bug. Could you continue to use Home? Were you logged off? Sign out of the PlayStation Network?

• Tell us if you can replicate the bug yourself. In other words, if you encounter a bug - note all of the above and then try to do it again. Let us know if you were successful.

After all of this, your post should look something like...

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Subject: [BUG] No textures in Home Square

Hey all,

Just had a weird one, all of the textures in Home Square were replaced with green and yellow stripes.

Info:

Date/Time: 12/8/2010 @ 13:00PM

Where: In Home Square, the entire space was affected.

What Happened: When I entered the space, every surface in the space was overlayed with green and yellow vertical stripes. On some areas, you could see the text 'Not Found'. Avatars were not affected, but literally everything else was.

There was no fix for this, but I could use Home normally despite the odd colours. Everything else worked fine. When I left the space and went to the Bowling Alley, everything there was normal.

I came back to Home Square to replicate and was successful, all the textures were still green and yellow stripes.

Fun! But it hurt my eyes after a while.

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After you have raised the bug, a member of the Community Team will respond to let you know that we have either escalated the bug, or that we regard it as a non-issue. In the latter case, we will lock your thread.

If we escalate your bug, we will provide you with updates as and when they become available to us. Once your bug has been resolved, we will 'Solve' your thread and post details as to any fix you need to perform. Once this has been done, you should check out the 'Saying Thanks' section of this guide for details on what to do next.

It's important that, if you raise a bug, you check back in on your thread regularly. We may need more information from you, so please stay in touch.

Saying Thanks...

Our Technical Help board is equipped with two very shiny features to help you say thanks to anyone who gives you help. The first is Kudos, the second is Accepted Solutions.

On Kudos...

Giving Kudos is an excellent way to say thanks to anyone who has responded to your technical query. As long as the response is useful to you, you should give the author Kudos - even if the information they have given you does not fully answer your question or solve the problem. For more information about Kudos, see our Kudos FAQ.

On Accepted Solutions...

Accepted Solutions is a feature which enables you to highlight a response to your question/problem as the one which answered/solved your query completely.

Only the Author of the thread or the Community Team can mark a post as the Accepted Solution.

If you have raised a question or a bug and someone has posted a solution, please make sure you mark that post as the Accepted Solution. This achieves 2 things:

• It marks your thread with a tick, which informs the wider community that the issue or bug has been resolved.

• It provides a direct link to the solution for anyone else who has the same problem. Just click on the 'tick' in the first post of the thread. You can check this out by clicking the tick in this thread.

To mark a post as the Accepted Solution - all you need to do is click the 'Mark as Accepted Solution' button on the post in question.

Sometimes, Accepted Solutions wont be available. This is either because the Community Team have turned it off, or that the Community Team have already selected the appropriate solution.

That's the lot!

Make sure to follow the steps in this guide when creating threads in our Technical Help board. If any information is missing from your post, we will ask you for that information before we raise the problem - getting it right first time will greatly speed up the process.

As always, if you have questions, drop MusterBuster a PM

Enjoy -

MB

[MusterBuster · Accepted solution]

I am the Accepted Solution!

[strider367]

I have the Bioshock apartment it's really nice. I then bought all the bioshock furniture. There are ten pieces total. Six (6) of them I repeat Six (6) are "active furniture". Then when you purchase the Bioshock space you get one more "active furniture" the incinerate poster. For a total of seven (7) "active furniture" pieces. To add insult to injury you can only use two (2) "active furniture" in any space including Bioshock.

Thylanax wrote;

We've just been looking into this, and appears that due to the Bioshock posters having been given an incorrect categorisation they are being classed as "active" items (of which there is a limit of two). Thus, if you attempt to place three Bioshock posters in your personal space you will encounter a message stating that you can only place 2 active items.

Yep, we know due to follow-up checks. We've forwarded the bug over to the developers of the items and we should have a quick fix for them.

That was over 2 months ago any idea when this will get fixed. Thanks...

[MonkD13]

Is there any way we can normal Home users can become testers of HOME Spaces & items before they get released to the general public. That way problems like this could be resolved.

It just seems as if no one is caring bout HOME anymore, cause for a simple problem like to re catogorize items need NOT take 2 months. It should have been picked up before the items was released on HOME.

That begs another q, Why are we only limited to 2 active items in our personal space ?

Personal Space data aint saved on SONY servers, it is saved on to our PS3's under, 

SAVED DATA UTILITY ----->>> PLAYSTATION HOME ------->>> & then a seperate save file for each personal space.

I'm sure an active item is not a big save file & our PS'3 could handle it 

[Thylaudax]

Please post any reports to new threads rather than here.

As far as the Bioshock furniture fixes, I'll ask again. I can only assume we're still waiting on the developer to fix the items.