I know how you feel Vicki, I remember about 2 years ago now, I brought an active item for use in my apartment. It was at a time when Home was suffering from errors (kinda like now), I got booted during purchase, hence I ended up with a broken item that doesn't work. I pm'd the Mods, wrote on here, & no one has ever acknowledged me or my problem.
We badly need to be given an option to be able to re-download purchased items in store, as there is always a risk that something will go wrong during the purchase procedure, especially with all the errors & booting Home suffers from.
"Home is a playground for the Mods/In Crowd/Developers/Trolls, we are merely the people that fund it for them"