So here we are with no news from Sony and still our UFC apartment is like a stuck record... error connecting to server... error connecting to server... error connecting to server... Why do we have to discuss this amongst ourselves? Why isn't there a Sony dedicated complaints department? As someone else said 'its not worth phoning and asking for your money back as the cost of the call on a 0870 number would cost more than the apartment. Come on Sony sort the problem or at least give us some input as to what YOU are doing to solve the problem. As usual we are the mushrooms, kept in the dark and fed *&^%.