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Playstation Staff

Re: ps home casino


Perfectomundo wrote:

WHY IS EVERYTHING SO VAGUE WITH SONY WHEN IT COMES TO COMPLAINTS PROCEDURES ????????? ,,,, I BBOUGHT 40000 CASINO CHIPS AND HAVENT RECEIVED THEM ???? DOES ANYONE KNOW EXACTLY WHERE TO COMPLAIN ABOUT THIS AND GET MY CHIPS GIVEN TO ME ????? ,, I STILL HAVE THE TRANSACTION IS VISIBLE ON MY PS3 TRANSACTION HISTORY  ,,,,,, IF I DNT GET THIS RECTIFIED I AM GOING TO THE BANK TOMORROW TO CANCEL THIS TEMPORARY TRANSACTION ,,,, ALWAYS REMEMBER THIS PEOPLE THAT ANY TRANSACTION MADE ON PS HOME IS DEEMED TEMPORARY AND IF THEY EVER MUCK YOU ABOUT GET STRAIGHT TO THE BANK AND CANCEL IT :smileyhappy:   AND  IM DELETING PS HOME AND SPREADING THE WORD HOW RIDICULOUS IT IS ,,,,,, SUDDENLY I SEE WHAT A POOR GRAVEYARD OF COMPLAINTS THIS PS HOME HAS ,,, IF I WAS AWARE OF HOW DIFFICULT IT IS TO MEGASEARCH AROUND FOR A WAY OF SEEKING HELP ON SUCH  A  TINY PROBLEM I WOULD NEVER HAVE SIGNED UP FOR PS HOME FROM THE OUTSET !! ITS SEEMS LIKE PURPOSEFUL NEGLECT FROM SONY AND PS HOME TO FULLY ADVERTISE A COMPLAINTS PROCESS ---- HOW HARD CAN IT BE TO HAVE IT SAY WELCOME TO PS HOME ------ THEN AT BOTTOM OF SCREEN ------------ COMPLAINTS PROCEDURE ??????????????? ISNT IT ILLEGAL NOT TO ADVERTISE A COMPLAINTS PROCESS IN THIS DAY AND AGE ??????????



Wait what O_o?? the bank cant do anything about it. The transaction was completed, you just didnt recive the items you paid for by a glitch or error. You can try and get a refund but it may take a while (took me 4 months to get one)

 

If you want answers try this --> techsupport@digitalleisure.com

 

Its the tech support email of the Devs that made the space

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Message 11 of 30 (440 Views)
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Re: ps home casino

Nice one D hopefully he will get somewhere with that. Would give you kudos but for some reason theres no button for it on the ps3 browser that i can see :smileyhappy: x

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Message 12 of 30 (438 Views)
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Re: ps home casino

slightly off topic, but

"@digitalleisure: With St. Patty's Day coming up, this weekend we are going to give out and extra 100 free chips. May the luck of the Irish be with you!"
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Message 13 of 30 (429 Views)
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Re: ps home casino

[ Edited ]

Perfectomundo wrote:

WHY IS EVERYTHING SO VAGUE WITH SONY WHEN IT COMES TO COMPLAINTS PROCEDURES ?????????


 

It's not. It's common sence to contact customer service and they will refer you to the best person to to resolve your problem.

 


Perfectomundo wrote:

I BBOUGHT 40000 CASINO CHIPS AND HAVENT RECEIVED THEM ???? DOES ANYONE KNOW EXACTLY WHERE TO COMPLAIN ABOUT THIS AND GET MY CHIPS GIVEN TO ME ?????



Do as Jester said

 


Perfectomundo wrote:

I STILL HAVE THE TRANSACTION IS VISIBLE ON MY PS3 TRANSACTION HISTORY  ,,,,,, IF I DNT GET THIS RECTIFIED I AM GOING TO THE BANK TOMORROW TO CANCEL THIS TEMPORARY TRANSACTION ,,,, ALWAYS REMEMBER THIS PEOPLE THAT ANY TRANSACTION MADE ON PS HOME IS DEEMED TEMPORARY AND IF THEY EVER MUCK YOU ABOUT GET STRAIGHT TO THE BANK AND CANCEL IT :smileyhappy:  


 

This is incorrect. PSN wallet funding is not temporary and cannot be refunded without reasonable cause.

If you use a credit/debit card to fund your wallet after entering your card details a small test transaction will occur ( by SONY ONLINE SERVICES INTERNET GB). This transaction is temporary and is generally refunded within several days.

It should also be noted that PSN transactions are instant and thus cannot be cancelled by the bank once made.

 


Perfectomundo wrote:

AND  IM DELETING PS HOME AND SPREADING THE WORD HOW RIDICULOUS IT IS


 

We would expect nothing less of you :smileywink:

 


Perfectomundo wrote:

SUDDENLY I SEE WHAT A POOR GRAVEYARD OF COMPLAINTS THIS PS HOME HAS ,,, IF I WAS AWARE OF HOW DIFFICULT IT IS TO MEGASEARCH AROUND FOR A WAY OF SEEKING HELP ON SUCH  A  TINY PROBLEM I WOULD NEVER HAVE SIGNED UP FOR PS HOME FROM THE OUTSET !! ITS SEEMS LIKE PURPOSEFUL NEGLECT FROM SONY AND PS HOME TO FULLY ADVERTISE A COMPLAINTS PROCESS ---- HOW HARD CAN IT BE TO HAVE IT SAY WELCOME TO PS HOME ------ THEN AT BOTTOM OF SCREEN ------------ COMPLAINTS PROCEDURE ??????????????? ISNT IT ILLEGAL NOT TO ADVERTISE A COMPLAINTS PROCESS IN THIS DAY AND AGE ??????????


 

Read sections 3, 4, 6, and 16 of the Sony Online Network Terms of Service and User Agreement (PSN & SEN). This has some useful information to you.

All PlayStation®Home content is sold with a disclaimer you should be aware of.

 

Bottom line is if you have a problem contact your local PlayStation Customer Service Centre. It's not that hard to do. They will tell you to contact a 3rd part developer or publisher is the issue is out of their scope.

 

 


Legendary_Vicki wrote:

Would give you kudos but for some reason theres no button for it on the ps3 browser that i can see :smileyhappy: x


 

PS Home GD does not allow kudos'ing so its not your browser :smileyhappy:





If you found this post helpful, please give it a "Kudos". If it answered your question, remember to mark it as an "Answer". This posting is provided "AS IS" with no warranties and confers no rights! Remember to always backup your data.


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Message 14 of 30 (409 Views)
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Playstation Staff

Re: ps home casino


GoodBytes wrote: 

 


Perfectomundo wrote:

I STILL HAVE THE TRANSACTION IS VISIBLE ON MY PS3 TRANSACTION HISTORY  ,,,,,, IF I DNT GET THIS RECTIFIED I AM GOING TO THE BANK TOMORROW TO CANCEL THIS TEMPORARY TRANSACTION ,,,, ALWAYS REMEMBER THIS PEOPLE THAT ANY TRANSACTION MADE ON PS HOME IS DEEMED TEMPORARY AND IF THEY EVER MUCK YOU ABOUT GET STRAIGHT TO THE BANK AND CANCEL IT :smileyhappy:  


 

This is incorrect. PSN wallet funding is not temporary and cannot be refunded without reasonable cause.

 


 

If not receiving what you pay for isn't "reasonable cause", then what is?

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Message 15 of 30 (390 Views)
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Playstation Staff

Re: ps home casino

[ Edited ]

U_n_y_o_n wrote:

 

If not receiving what you pay for isn't "reasonable cause", then what is?


 

Not receiving what you pay for is reasonable cause for the amount to be refunded back into your PSN wallet. But that's it.

PSN wallet funding is done so on a non-refundable basis; so if you fund your wallet during the checkout for Home content and then later get a refund because that content is not received, the money will go back into your PSN wallet - not your bank account/PSN card.

 





If you found this post helpful, please give it a "Kudos". If it answered your question, remember to mark it as an "Answer". This posting is provided "AS IS" with no warranties and confers no rights! Remember to always backup your data.


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Message 16 of 30 (378 Views)
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Playstation Staff

Re: ps home casino

Which in fact means, if you have paid for something that Sony cant "deliver", you are forced to spend the money on something you have not intended in the first place. 

 

An extreme example for this would be, you pay for a family car offered to you by a dealer but get 4 bicycles instead cause there is a technial problem which causes that the car cannot be produced.

 

Nice, .... for Sony but not for the customer!

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Message 17 of 30 (361 Views)
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Level 4
 
Playstation Staff

Re: ps home casino

you arent forced to spend it on something else, you can wait to see if it gets fixed or leave the money in your psn wallet until something comes out that you will buy

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Message 18 of 30 (352 Views)
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Playstation Staff

Re: Casino complimentary rewards

I like the rewards, however i have spent over one hundred dollars on the casino and i am only at level 7 on the over all level. it has taken over a year to get to level 7.any game i play in the casino i am winning 2 times   out of 20. my goal is to win the casino penthouse, and honesty speaking the casino needs to be removed from psn home. by the time i do win the casino penthouse, it would cost me 160 dollars.i very much regret spending  a huge amount of money just to be ripped off.it makes me very sad that DL is willing to take from people. 160 dollars for a handfull of rewards and a penthouse is heartbreaking. i love psn home, its awesome,the casino is littery stealing the peoples money,please dont make this huge mistake that i made by spending over a hundred just to get the casino penthouse.<3

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Message 19 of 30 (233 Views)
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Playstation Staff

Re: Casino complimentary rewards

its gambling and comes with risk. i bought 40k and after many hours of war had penthouse and 40k. then lost it all with only 200k more gains. acknowledge the risk of any casino before playing.  they exist 2 take money

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