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01 Feb 2013
By Mia_Wall

Mia_Wall

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Missing Granzella Bundles

12 Replies 651 Views Created 01-02-2013

Hello Everyone,

 

We are aware that some users had problems with missing items from the bundles mentioned below and we’d like to inform you that we will be processing refunds for these users early next week.

 

The issue only affected purchases for a short time after the maintenance window last Wednesday 30th January, and anyone purchasing the items now will have no problems. Refunded users can also repurchase with confidence if they wish.

 

Please note that this is a SCEE Store issue and not the fault of Granzella.

 

We're very sorry for the inconvenience.

 

Items:

Female Gang Leader Set (Navy Blue, Women)

Female Gang Leader Set (White, Women)     

 

Granzella_sukeban&yoyo_blog.jpg

 

Succubus Wing Set (Black Wings)

Succubus Wing Set (Violet Wings)        

Succubus Wing Set (Red Wings)           

 

Granzella_SuccubusWing_blog.jpg

 

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10
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EdwCarnby

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If they purchase with confidence does that mean theyre guaranteed to get the items this time or just that the buyers have the option to be arrogant and try again :-) ?
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Re: Missing Granzella Bundles

___________________________
PS4 Preordered - yipeeee!
02
/16

pedroeusebio22

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pedroeusebio22
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Really hope it fixes it. Bought the Succubus Wing Set (black) on wednesday :s and it didnt show up

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ALA9-KSA-6ORH

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ALA9-KSA-6ORH
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I bought this item...
and it's not shown in my wardrobe and in my purchases list. 

And they took the item's money. ;l I really want it before Edo mission ends. x.x'

Re: Missing Granzella Bundles

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/16

blacklagoon-REVY

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blacklagoon-REVY
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Thanks Mia, will try again when the refund is in :)

 

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ryanwyn

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ryanwyn
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and what  about these bundles do i get a refund for them or do i just continue to wait??? not trying to be funny but its almost been a month now.

Granzella_SCEE_jacket_blog.jpg

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GlassReaver

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Mine's not been refunded yet for the red and black succubus wings, they still show up as purchased but not available in the inventory....

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Re: Missing Granzella Bundles

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/16

xElfenLied

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Don't buy Granzella items on first day of release, seriously, it happens every week with them.
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Nordlyset87

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Nordlyset87
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I know it is possible that Mods can freely move around on Home while a Maintenance is going on.

So my question:

Isn't it possible that any staff member can try to purchase new added stuff especially bundles and from Granzella since it's always their stuff that is screwed up by the store?

I'm sure it would be more than welcome by everyone.

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02
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Il-HOME-QUEEN-Il
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i bought some christmas gear that i never got..hope i get a refund soon as im broke :)
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pedroeusebio22

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pedroeusebio22
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When are you going to be processing the refunds?

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Re: Missing Granzella Bundles

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Mia_Wall

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Mia_Wall
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These refunds have been already completed.

 

Have a nice day everyone!

 

MW

Re: Missing Granzella Bundles

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pedroeusebio22

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pedroeusebio22
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Thank you

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