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01 Feb 2013
By: Mia_Wall Community Coordinator 300 Posts
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Missing Granzella Bundles

12 Replies 610 Views Created 01-02-2013

Hello Everyone,

 

We are aware that some users had problems with missing items from the bundles mentioned below and we’d like to inform you that we will be processing refunds for these users early next week.

 

The issue only affected purchases for a short time after the maintenance window last Wednesday 30th January, and anyone purchasing the items now will have no problems. Refunded users can also repurchase with confidence if they wish.

 

Please note that this is a SCEE Store issue and not the fault of Granzella.

 

We're very sorry for the inconvenience.

 

Items:

Female Gang Leader Set (Navy Blue, Women)

Female Gang Leader Set (White, Women)     

 

Granzella_sukeban&yoyo_blog.jpg

 

Succubus Wing Set (Black Wings)

Succubus Wing Set (Violet Wings)        

Succubus Wing Set (Red Wings)           

 

Granzella_SuccubusWing_blog.jpg

 

Community Coordinator

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Message 1 of 13 (610 Views)
Level 6
 

Re: Missing Granzella Bundles

If they purchase with confidence does that mean theyre guaranteed to get the items this time or just that the buyers have the option to be arrogant and try again :-) ?
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PS4 Preordered - yipeeee!
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Message 2 of 13 (603 Views)
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Level 2
 

Re: Missing Granzella Bundles

Really hope it fixes it. Bought the Succubus Wing Set (black) on wednesday :s and it didnt show up

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Message 3 of 13 (593 Views)
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Level 2
 

Re: Missing Granzella Bundles

I bought this item...
and it's not shown in my wardrobe and in my purchases list. 

And they took the item's money. ;l I really want it before Edo mission ends. x.x'
Playstation Home. 3
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Message 4 of 13 (507 Views)
Level 5
 

Re: Missing Granzella Bundles

Thanks Mia, will try again when the refund is in :smileyhappy:

 

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Message 5 of 13 (468 Views)
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Level 3
 

Re: Missing Granzella Bundles

and what  about these bundles do i get a refund for them or do i just continue to wait??? not trying to be funny but its almost been a month now.

Granzella_SCEE_jacket_blog.jpg

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Message 6 of 13 (419 Views)
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Level 5
 

Re: Missing Granzella Bundles

[ Edited ]

Mine's not been refunded yet for the red and black succubus wings, they still show up as purchased but not available in the inventory....

368223
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Message 7 of 13 (408 Views)
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Level 6
 

Re: Missing Granzella Bundles

Don't buy Granzella items on first day of release, seriously, it happens every week with them.
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Message 8 of 13 (400 Views)
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Level 5
 

Re: Missing Granzella Bundles

I know it is possible that Mods can freely move around on Home while a Maintenance is going on.

So my question:

Isn't it possible that any staff member can try to purchase new added stuff especially bundles and from Granzella since it's always their stuff that is screwed up by the store?

I'm sure it would be more than welcome by everyone.


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Re: Missing Granzella Bundles

i bought some christmas gear that i never got..hope i get a refund soon as im broke :smileyhappy:
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