PlayStation®Network General

[Kurisu87]

I was unaware untill now the PSN is having problems, I was trying to buy the MW2 map pack (like everbody else) yet I seem to have been billed £11.99 (even though the game is £10.99) and not received the download. My bank also confirmed that this payment matches the time I was attempting to purchase the map pack.

What happens now? Is there anybody I can talk to about this, and Why have I been billed £11.99 and not 10.99? I saw something about a £1 test fee or something like that...

thank you guys 

[Kurisu87]

this user YOUR-SELF-AGAIN- has had the same problem here

http://community.eu.playstation.com/t5/PlayStation-Network/Well-done-sony/td-p/10704799

[Skykid360]

I can't help you as far as the map pack, but if i was to hazard a guess the £1 would have been to test your card and if the details of it are correct, usually this gets repaid back to your account, so keep an eye out for it.

I'm sure you're aware of this issue happening to a lot of people. People have been trying to get this map pack in the masses, and Sony's servers i presume could not handle it, they say that only 30% of the transactions are going through....what this means for you and your Missing Transaction? I really don't know, but one would hope that when the servers settle and the data  catches up it might sot itself out, which is probably not what you want to hear as you obviously want the map pack now.

If it doesn't update, you'd probably have to contact Sony or your Card supplier to request a refund, but you'll have to wait and see...

Anyways here's the official word from PlayStation EU:

http://twitter.com/PlayStationEU

and a Discussion thread here:

http://community.eu.playstation.com/t5/Call-of-Duty/Purchasing-Problems/td-p/10703152/page/15

[Kurisu87]

Thank you for you in-depth reply! Its great to know that people are still willing to help. The only think I am more bothered about is simply getting what I have paid for. If my finds had not have been taken, I probably would have just left it till the morning, (I guess I will be doing that anyway) but its mainly the fact I paid for something I still have not got.

I have got hold of my card supplier, and they said it was an issue to take with sony, as its a debit card. So just wait and see, and call sony in the morning if no joy.... Is anybody else having this problem?

[Skykid360]

Also, it may be worth checking if the transaction has actually worked on your PS3.

On your XMB, goto PlayStation Network > Account Management  > Transaction Management > Download List

Check to see if it has activated on your account, some people are finding 7 version of it in there, and if that is the case with you download the one with the same BLES code as your Game Disc.

Might work, some people have said it does.

Hope you get it fixed mate, can be really frustrating i know

[Kurisu87]

The only transaction I have is something called "Missed Charged" at £0.00, That is wrong I can assure you and that was today, not time though.

[Skykid360]

Oh i was under the impression you have been billed for it already? Or was this an e-mail from Sony to confirm the transaction?

If so, check to see if it is in your Download list, hopefully it's there, some are saying that it is there with similar problems you are having.

[jordan579]

The sames happened to me. I was trying to buy a film when I got an error code. I read about the problems so checked my bank, nothing had gone out, no emails from sony so I tried again and the same error came up. So I just left it for half hour came back and it let me download the film, with £1.51 left in my wallet. I checked my bank and they actually took £10 out and I then got 1 email from sony saying I only added £5. So im down £5 but atleast I got my movie Gonna have to phone sony tomorrow and try and atleast get £5 put into my wallet. Loads of people had this problem over in the cod boards. I've heard their refunding but i'm gonna wait and see. Sorry for no paragraphs, im on the ps3

[Kurisu87]

Dont worry about your para's, IM happy for the replies. I have a feeling the peoples over at Sony customer services are going to have a VERY busy day! tomorrow also I never got any email.

[jordan579]

As long as they give out refunds im happy. Hope you get it sorted mate