on 18-05-2011 08:45 PM
roughly how long do you have to wait for them to put you through to an adviser when phoning about troubles reseting password? because last time i tried i still wasnt put through by 25 minutes in. is that normal?
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on 18-05-2011 09:26 PM
on 18-05-2011 10:26 PM
They are extremley busy at the moment you are not the only one having problems so yes it will take a while!
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on 20-05-2011 04:43 PM
i understand that and im willing to wait as long as it takes, but i dont want to wait for ages just to find out that its not working.
should there be any noises or anything to indicate that you are on hold, because i get through all the options about what kind of support i need and then it beeps on and off for some time before going into a long beep for some time then silence. is that whats supposed to happen?
on 20-05-2011 11:38 PM
I'm suprised how many people have needed to call for help changing their password. No problem here.
on 21-05-2011 03:55 AM
should there be any noises or anything to indicate that you are on hold
Yes - typically intensely annoying music, frequently interrupted by disingenuous claims that the company is sorry for the delay and cares passionately about you as a customer. Although obviously not enough to employ more staff in their call centre.
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