PlayStation®Network General

[suuky]

roughly how long do you have to wait for them to put you through to an adviser when phoning about troubles reseting password? because last time i tried i still wasnt put through by 25 minutes in. is that normal?

[Mojo_666]

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suuky wrote:

roughly how long do you have to wait for them to put you through to an adviser when phoning about troubles reseting password? because last time i tried i still wasnt put through by 25 minutes in. is that normal?

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When you get through why don't you tell us.

[SkipHop90 · Accepted solution]

I called twice and both time was through in about 2 minutes.

[CrustyJockStrap]

They are extremley busy at the moment you are not the only one having problems so yes it will take a while!

[suuky]

i understand that and im willing to wait as long as it takes, but i dont want to wait for ages just to find out that its not working.

should there be any noises or anything to indicate that you are on hold, because i get through all the options about what kind of support i need and then it beeps on and off for some time before going into a long beep for some time then silence. is that whats supposed to happen?

[Northy_UK]

pushing one hour here

[Xboy001]

I'm suprised how many people have needed to call for help changing their password. No problem here.

Woot!

[PatC_PSN]

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suuky wrote:

should there be any noises or anything to indicate that you are on hold

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Yes - typically intensely annoying music, frequently interrupted by disingenuous claims that the company is sorry for the delay and cares passionately about you as a customer. Although obviously not enough to employ more staff in their call centre.