PlayStation®Network General

[LittleBigDragonz]

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Spocker wrote:

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JTi81 wrote:

UPDATE:

I got the service to run correctly when I bought a new 90-day subscription and extended my current subscription.

All the games were given a new expiration date when I started up them again.

Now all the games are also in Download list correctly.

Perhaps in previous subscription renewal (Sega Rally offer) there was some bug that old games does not received a new expiration date.

So my case solved with new subscription.

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I'll try this out in a minute, LittleBigDragonz said it didn't work, but on the other hand he said it wasn't SEGA Rally that bugged out for him.

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Let us know if it works. If it does, i'll give it another go myself.

[Bjarno86]

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JTi81 wrote:

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JTi81 wrote:

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JTi81 wrote:

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JTi81 wrote:

I also have the same problem like you have Cousteau2009.

All of my first year content has been expired, even though I continued subscription.

My first 12-moths subscription end day was 9.2.2011. I Ordered it 09/02/2010.

I renewed subscription 30.7.2011 when the previous order was still valid.

I ordered this new one-year subscription when Sega Rally offer was available.

All of my first year subscription games gives following message (minis, PS one and psn games): "This content has expired and is no longer available." Games shows that the expiration date is 09/02/2011, which was my first year subscription end date.

The console is connected to the playstation network and does not get the new expiry date when i try to launch games. Expiration date remains 9.2.2011.

I tried to download the games again from playstation store, but the games are not listed in download list.

In store the games that have been expired have just the blue shopping bag image on them.

So if I would like my expired games to work, I had to buy them again.

I hope that Sony would repair the problem quickly. I'm paying for the service and then I would expect a speedy explanation why the service is not working as it should.

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Oops..in previous message there was few date wrong.

Edited text:

I also have the same problem like you have Cousteau2009.

All of my first year content has been expired, even though I continued subscription.

My first 12-moths subscription end day was 2.9.2011. I Ordered it 2.9.2010.

I renewed subscription 30.7.2011 when the previous order was still valid.

I ordered this new one-year subscription when Sega Rally offer was available.

All of my first year subscription games gives following message (minis, PS one and psn games): "This content has expired and is no longer available." Games shows that the expiration date is 2.9.2011, which was my first year subscription end date.

The console is connected to the playstation network and does not get the new expiry date when i try to launch games. Expiration date remains 2.9.2011.

I tried to download the games again from playstation store, but the games are not listed in download list.

In store the games that have been expired have just the blue shopping bag image on them.

So if I would like my expired games to work, I had to buy them again.

I hope that Sony would repair the problem quickly. I'm paying for the service and then I would expect a speedy explanation why the service is not working as it should.

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UPDATE:

I got a reply from Sony.

They explained that they are aware that I have lost some content as part of my subscription and Sony support teams have been investigating the cause of this issue for some time now however its very complex and therefore further investigation is still needed.

They have no estimated time when this problem will be fixed.

They offered a refund of the current paid of subscription back to my wallet.
This would end the current subscription. Therefore i would lose my rights to current and old content and they are unable to confirm if any of the content linked to the old subscription including missing content would become available again if I decided to purchase another subscription in the future.

If I don't want a refund then I will need to wait until Sony support teams conclude their investigations and release a fix for the issue.

I refused to take the refund because I want that service will be fixed and I get refund for that time when service have been broken. I have sent this demand to Sony but I have not got response from them yet.

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UPDATE:

I got the service to run correctly when I bought a new 90-day subscription and extended my current subscription.

All the games were given a new expiration date when I started up them again.

Now all the games are also in Download list correctly.

Perhaps in previous subscription renewal (Sega Rally offer) there was some bug that old games does not received a new expiration date.

So my case solved with new subscription.

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@JTi81

Can you clarify those two lines which I've underlined.

The games you started up and got a new expiry date for, did they show up again on your download list prior to that? Or was it only after you got the expiry date extended for them?

I have a lot of Plus games which I only added to my download list when they were offered without downloading them (or have deleted them to free some space). Do you have any such games, and they now show up on your download list?

[Spocker]

It worked for me, they appear at the top of the download list, as if they were bought today.

[Spocker]

To clarify, I started two of my old games (Age of Zombies and Burnout Paradise), but all missing downloads appeared at the same time in the download list, not just the ones I started.

[LittleBigDragonz]

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Spocker wrote:

To clarify, I started two of my old games (Age of Zombies and Burnout Paradise), but all missing downloads appeared at the same time in the download list, not just the ones I started.

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http://community.eu.playstation.com/t5/PlayStation-Network-General/Huge-Download-List-Error/td-p/144...

If you look at this link and look at my post showing pictures while saying this....

This is a game from my PS3 that i still have on the console. ( 04/08/2010 )

But when you go into the downloaded games listing ( be that from management or store ) the content is missing?

( Are you Spocker ) saying that the game will now show up in my downloaded games list /store?

[Spocker]

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LittleBigDragonz wrote:

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Spocker wrote:

To clarify, I started two of my old games (Age of Zombies and Burnout Paradise), but all missing downloads appeared at the same time in the download list, not just the ones I started.

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http://community.eu.playstation.com/t5/PlayStation-Network-General/Huge-Download-List-Error/td-p/144...

If you look at this link and look at my post showing pictures while saying this....

This is a game from my PS3 that i still have on the console. ( 04/08/2010 )

But when you go into the downloaded games listing ( be that from management or store ) the content is missing?

( Are you Spocker ) saying that the game will now show up in my downloaded games list /store?

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Yes, all missing games did appear for me, including missing DLC (Fallout 3, Killzone 3) and Trial unlocks (Castle Crashers, Magic etc.), but with a new purchase date (today).

[LittleBigDragonz]

Cool. I'll try it, and was it a 90 day you tried?

Also might be worth calling Sony letting them know what's what.

[Bjarno86]

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Spocker wrote:

To clarify, I started two of my old games (Age of Zombies and Burnout Paradise), but all missing downloads appeared at the same time in the download list, not just the ones I started.

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So ALL the content from your year 1 subscription period has been added back to the top of your download list when you renewed? Some of the items I feel most bad about losing access to like Burnout Paradise, Castle Crashers, the 5 Fallout 3 DLC packs etc., they are back for you?

If so that's fantastic Maybe this was Sony's only way of fixing the issue, they just haven't told us...

[Spocker]

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Bjarno86 wrote:

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Spocker wrote:

To clarify, I started two of my old games (Age of Zombies and Burnout Paradise), but all missing downloads appeared at the same time in the download list, not just the ones I started.

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So ALL the content from your year 1 subscription period has been added back to the top of your download list when you renewed? Some of the items I feel most bad about losing access to like Burnout Paradise, Castle Crashers, the 5 Fallout 3 DLC packs etc., they are back for you?

If so that's fantastic Maybe this was Sony's only way of fixing the issue, they just haven't told us...

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Yes, everything that wasn't already in the download list (avatars, themes etc.) has been added. PS1 games, minis, DLC, trial unlocks, etc.

[Bjarno86]

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Spocker wrote:

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Bjarno86 wrote:

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Spocker wrote:

To clarify, I started two of my old games (Age of Zombies and Burnout Paradise), but all missing downloads appeared at the same time in the download list, not just the ones I started.

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So ALL the content from your year 1 subscription period has been added back to the top of your download list when you renewed? Some of the items I feel most bad about losing access to like Burnout Paradise, Castle Crashers, the 5 Fallout 3 DLC packs etc., they are back for you?

If so that's fantastic Maybe this was Sony's only way of fixing the issue, they just haven't told us...

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Yes, everything that wasn't already in the download list (avatars, themes etc.) has been added. PS1 games, minis, DLC, trial unlocks, etc.

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Nice It's a shame they don't have the discounted 1 year price anymore. I'll consider a 90 days extension as it worked for both of you.