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m00zesss

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m00zesss
Posts: 1
Registered: ‎24-11-2011
Message 1 of 2 (526 Views)

PSN store Fifa 12 pack not received but money deducted from wallet

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on ‎24-11-2011 01:44 PM

This morning i bought a Fifa12 Jumbo Gold pack for 2,49€. The money was deducted from my wallet, the PS3 store said the transaction was complete, but when the screen switched back to Fifa12 i got an error saying the transaction was not succesfull. 

I went back to the store to check if i had to do it all over and that time it worked. Now i received 2 mails saying i bought a jumbo pack while i only got 1. How can i still get my pack, or my money returned ... since i payed and didn't receive. 

 

Here is the information on the Jumbo pack that i didn't receive

 

EP0006-BLES01381_00-FP03060000000000-E001 FIFA 12 - Premium Jumbo Goud (Spelvoorwerp) €2,49 

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LiamSully

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LiamSully
Posts: 508
Registered: ‎16-05-2011
Message 2 of 2 (490 Views)

Re: PSN store Fifa 12 pack not received but money deducted from wallet

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on ‎25-11-2011 05:59 PM

Ea customer support is ur best bet mate, its a known issue, just be sure to check its official website before u enter ur details in as FUT sites are notorious for dodgy redirects and people do end up with all players being stolen :smileysad:


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