PlayStation®Network General

[Bull_Raid]

I'm still unable to download the new maps. I'm in the US and get the An error occurred during the download operation 

I have been trying for three days. It had no problems letting me buy the thing. LOL

What A POS!!!

[Anglim94]

Sony WONT refund us because if they refunded everyone who asked then loads of people would come on pretending that they lost money. For instance: I dont have any record on my ps3 of putting 14.45 on my account, only on my Bank statement so anyone could be lying.

What you gonna do MusterBuster??

[Bull_Raid]

What a POS! Sony is suppose to be world class. Wow this is just uncalled for. They had no business releasing this if they can't do a better job. Alot of peeps are so ***** right now.

[YeaPple]

Ehm... When do we even get to download the purchased material? Where the hell is my money!?

[SCA1986]

This is shocking...

£11.28 taken on the 3rd, No trace of the maps on my download list, nearly the end of the weekend. Not everyone that plays PS3 are on the dole or jobless. I work god damn hard for a living so my play time on the weekend is precious. Its late sat afternoon now and STILL F**K ALL!! 

By the time you have pulled your finger out i will be back at work..

NOT IMPRESSED, i hate xbox but maybe paying the fees for online play seem to be worth it now? Plus they get them a month early all the time. So in respect i suggest the funds are put back into my account and you give me the god damn maps i have paid for..

[michael3572]

just a idea why don't sony shut the store down until the problem is solved or at least put a warning on the community forum saying not to use the store until further notice

[SCA1986]

Cuz they know exactly what they are doing bro... They know that not everyone will get re funded so will make a small fortune from the ones that dont! 

[empirecook]

I am EXTREMELY annoyed with the rubbish customer service from Sony.

To think i paid for your console, and for a map pack to be left in the dark is a total shamble. You clearly knew this was going to happen, but still don't pull your fingers out. 

Another annoying thing is now seeing that people are saying that some people are not getting any refund. Which also shows poor customer service. And i swear there would be a law broken here as people have paid for a product and not recieved it. 

This is going on too far to be polite now. 

Not long until this has been going on for 3 days. And obviously as tomorrow is Sunday, i don't think anything will be sorted out tomorrow either. 

[Tinie-Tempar]

i too have been overcharged. how and when do i get brefunded? its left my bank in arrears, and nearly got bank charges, totally unacceptable playstation. and a 20 minute wait to customer services with no answer to an 0844 number is another extra cost that could have been avoided. no answers are being given were just being ignored!!!

---

MusterBuster wrote:

Please note that the PlayStation Store is currently unavailable due to very high volumes of traffic.

We are working hard to resolve the issue. Updates will be posted in this thread and on twitter via http://www.twitter.com/musterbuster.

MB

---

Update:

Please be aware that there are some knock on issues being experienced as a result of the Store being unavailable:

You might not be able to verify your online pass for some games

PlayStation Home users may have difficulty accessing purchased items

Account Management is unavailable

There is no further update. We are working to resolve the issue.

---

Advice:

This issue is directly related to high traffic. We advise consumers to refrain from attempting to access the store until the issue is resolved. We will notfiy you when normal service has resumed. For now, accessing the store will only serve to prolong the issue

There is no further update. We are working hard to resolve the issue.

MB

---

Advice:

Please do not contact our Customer Support line with regards to this issue. They will be unable to provide any further information than is listed here and you may be waiting a long time to speak to an agent. We will provide regular updates here whenever news comes through to us.

MB

---

Update:

Some consumers are reporting that they can access the PlayStation Store. Please try to access and make a post with the results.

Thanks.

---

Update:

Service is improving, most users now able to access the Store. However, certain actions within the Store result in error code 80023017.

No further updates.

---

Regarding multiple purchases of same content:

Once the Store issue is fixed, we will investigate any multiple purchases of the same content made. My suggestion is that you wait until tomorrow morning and check your bank statements.

---

MusterBuster wrote:

Please note that the PlayStation Store is currently unavailable due to very high volumes of traffic.

We are working hard to resolve the issue. Updates will be posted in this thread and on twitter via http://www.twitter.com/musterbuster.

MB

---

Update:

Please be aware that there are some knock on issues being experienced as a result of the Store being unavailable:

You might not be able to verify your online pass for some games

PlayStation Home users may have difficulty accessing purchased items

Account Management is unavailable

There is no further update. We are working to resolve the issue.

---

Advice:

This issue is directly related to high traffic. We advise consumers to refrain from attempting to access the store until the issue is resolved. We will notfiy you when normal service has resumed. For now, accessing the store will only serve to prolong the issue

There is no further update. We are working hard to resolve the issue.

MB

---

Advice:

Please do not contact our Customer Support line with regards to this issue. They will be unable to provide any further information than is listed here and you may be waiting a long time to speak to an agent. We will provide regular updates here whenever news comes through to us.

MB

---

Update:

Some consumers are reporting that they can access the PlayStation Store. Please try to access and make a post with the results.

Thanks.

---

Update:

Service is improving, most users now able to access the Store. However, certain actions within the Store result in error code 80023017.

No further updates.

---

Regarding multiple purchases of same content:

Once the Store issue is fixed, we will investigate any multiple purchases of the same content made. My suggestion is that you wait until tomorrow morning and check your bank statements.

If you still have multiple charges for the same piece of content after checking tomorrow, make a post here and we will investigate.

Thanks,

MB

---

Advice:

Please be aware that, upon purchasing the Call of Duty Black Ops: First Strike Map Pack, you will be presented with 6 downloads. Each download is for a specific disc code. Please check the back of your Black Ops box, or the front of the disc, to see which file you need to download.

You do not need to download them all. If you have downloaded them all, you will only have been charged once.

MB

---

Latest Update:

Please be aware that the PlayStation Store will be locked for the next 15-20 minutes whilst we allow the current authetication system to clear.

This should provide a more stable service once it is unlocked in 20 minutes time.

Thanks,

MB

---

Update:

PlayStation Store should no longer be locked. Please restart your PlayStation 3 console and attempt to access/complete your transactions and post the results here.

MB

---

Final Update: 3/3/2011

All,

Unfortunately I have to leave the office now. My advice for those of you still experiencing any issues is to wait until tomorrow before taking any further action. This issue is traffic related, so try again once it's all calmed down.

For those of you concerned about multiple charges - don't worry. I have escalated the fact that some of you have been charged multiple times and this will be investigated when our teams arrive tomorrow. As soon as I get into the office, I'll give you an update.

I will pick this thread up again when I return to the office at 12:30PM tomorrow. Please keep posting your feedback and keep each other informed as to the availability of the Store.

Please also make sure that you read the information in the first post before making any reply to this thread.

Finally, thank you all for giving your feedback and being patient with me

Goodnight and good luck -

MusterBuster.

---

Resolution:

All,

Functionality of the PlayStation Store should now be back to normal.

I need to get an idea of how many of you have outstanding issues since last night. Could you all please post any problems that you are still experiencing (multiple charges, cant download etc) with as much information as is possible so I can escalate these.

Thanks,

MB

---

Update regarding multiple charges:

All,

We are aware that some consumers have been charged multiple times for purchases made on 3rd March 2011.

We are currently investigating how to rectify this issue and return any surplus payments made.

As soon as we have a resolution, we will let you know here.

Thanks,

MB

---

If you still have multiple charges for the same piece of content after checking tomorrow, make a post here and we will investigate.

Thanks,

MB

---

Advice:

Please be aware that, upon purchasing the Call of Duty Black Ops: First Strike Map Pack, you will be presented with 6 downloads. Each download is for a specific disc code. Please check the back of your Black Ops box, or the front of the disc, to see which file you need to download.

You do not need to download them all. If you have downloaded them all, you will only have been charged once.

MB

---

Latest Update:

Please be aware that the PlayStation Store will be locked for the next 15-20 minutes whilst we allow the current authetication system to clear.

This should provide a more stable service once it is unlocked in 20 minutes time.

Thanks,

MB

---

Update:

PlayStation Store should no longer be locked. Please restart your PlayStation 3 console and attempt to access/complete your transactions and post the results here.

MB

---

Final Update: 3/3/2011

All,

Unfortunately I have to leave the office now. My advice for those of you still experiencing any issues is to wait until tomorrow before taking any further action. This issue is traffic related, so try again once it's all calmed down.

For those of you concerned about multiple charges - don't worry. I have escalated the fact that some of you have been charged multiple times and this will be investigated when our teams arrive tomorrow. As soon as I get into the office, I'll give you an update.

I will pick this thread up again when I return to the office at 12:30PM tomorrow. Please keep posting your feedback and keep each other informed as to the availability of the Store.

Please also make sure that you read the information in the first post before making any reply to this thread.

Finally, thank you all for giving your feedback and being patient with me

Goodnight and good luck -

MusterBuster.

---

Resolution:

All,

Functionality of the PlayStation Store should now be back to normal.

I need to get an idea of how many of you have outstanding issues since last night. Could you all please post any problems that you are still experiencing (multiple charges, cant download etc) with as much information as is possible so I can escalate these.

Thanks,

MB

---

Update regarding multiple charges:

All,

We are aware that some consumers have been charged multiple times for purchases made on 3rd March 2011.

We are currently investigating how to rectify this issue and return any surplus payments made.

As soon as we have a resolution, we will let you know here.

Thanks,

MB

---

[Tinie-Tempar]

Update:

Please be aware that there are some knock on issues being experienced as a result of the Store being unavailable:

You might not be able to verify your online pass for some games

PlayStation Home users may have difficulty accessing purchased items

Account Management is unavailable

There is no further update. We are working to resolve the issue.

[Tinie-Tempar]

Advice:

This issue is directly related to high traffic. We advise consumers to refrain from attempting to access the store until the issue is resolved. We will notfiy you when normal service has resumed. For now, accessing the store will only serve to prolong the issue

There is no further update. We are working hard to resolve the issue.

MB

---

Advice:

Please do not contact our Customer Support line with regards to this issue. They will be unable to provide any further information than is listed here and you may be waiting a long time to speak to an agent. We will provide regular updates here whenever news comes through to us.

MB

---

Update:

Some consumers are reporting that they can access the PlayStation Store. Please try to access and make a post with the results.

Thanks.

---

Update:

Service is improving, most users now able to access the Store. However, certain actions within the Store result in error code 80023017.

No further updates.

---

Regarding multiple purchases of same content:

Once the Store issue is fixed, we will investigate any multiple purchases of the same content made. My suggestion is that you wait until tomorrow morning and check your bank statements.

---

MusterBuster wrote:

Please note that the PlayStation Store is currently unavailable due to very high volumes of traffic.

We are working hard to resolve the issue. Updates will be posted in this thread and on twitter via http://www.twitter.com/musterbuster.

MB

---

Update:

Please be aware that there are some knock on issues being experienced as a result of the Store being unavailable:

You might not be able to verify your online pass for some games

PlayStation Home users may have difficulty accessing purchased items

Account Management is unavailable

There is no further update. We are working to resolve the issue.

---

Advice:

This issue is directly related to high traffic. We advise consumers to refrain from attempting to access the store until the issue is resolved. We will notfiy you when normal service has resumed. For now, accessing the store will only serve to prolong the issue

There is no further update. We are working hard to resolve the issue.

MB

---

Advice:

Please do not contact our Customer Support line with regards to this issue. They will be unable to provide any further information than is listed here and you may be waiting a long time to speak to an agent. We will provide regular updates here whenever news comes through to us.

MB

---

Update:

Some consumers are reporting that they can access the PlayStation Store. Please try to access and make a post with the results.

Thanks.

---

Update:

Service is improving, most users now able to access the Store. However, certain actions within the Store result in error code 80023017.

No further updates.

---

Regarding multiple purchases of same content:

Once the Store issue is fixed, we will investigate any multiple purchases of the same content made. My suggestion is that you wait until tomorrow morning and check your bank statements.

If you still have multiple charges for the same piece of content after checking tomorrow, make a post here and we will investigate.

Thanks,

MB

---

Advice:

Please be aware that, upon purchasing the Call of Duty Black Ops: First Strike Map Pack, you will be presented with 6 downloads. Each download is for a specific disc code. Please check the back of your Black Ops box, or the front of the disc, to see which file you need to download.

You do not need to download them all. If you have downloaded them all, you will only have been charged once.

MB

---

Latest Update:

Please be aware that the PlayStation Store will be locked for the next 15-20 minutes whilst we allow the current authetication system to clear.

This should provide a more stable service once it is unlocked in 20 minutes time.

Thanks,

MB

---

Update:

PlayStation Store should no longer be locked. Please restart your PlayStation 3 console and attempt to access/complete your transactions and post the results here.

MB

---

Final Update: 3/3/2011

All,

Unfortunately I have to leave the office now. My advice for those of you still experiencing any issues is to wait until tomorrow before taking any further action. This issue is traffic related, so try again once it's all calmed down.

For those of you concerned about multiple charges - don't worry. I have escalated the fact that some of you have been charged multiple times and this will be investigated when our teams arrive tomorrow. As soon as I get into the office, I'll give you an update.

I will pick this thread up again when I return to the office at 12:30PM tomorrow. Please keep posting your feedback and keep each other informed as to the availability of the Store.

Please also make sure that you read the information in the first post before making any reply to this thread.

Finally, thank you all for giving your feedback and being patient with me

Goodnight and good luck -

MusterBuster.

---

Resolution:

All,

Functionality of the PlayStation Store should now be back to normal.

I need to get an idea of how many of you have outstanding issues since last night. Could you all please post any problems that you are still experiencing (multiple charges, cant download etc) with as much information as is possible so I can escalate these.

Thanks,

MB

---

Update regarding multiple charges:

All,

We are aware that some consumers have been charged multiple times for purchases made on 3rd March 2011.

We are currently investigating how to rectify this issue and return any surplus payments made.

As soon as we have a resolution, we will let you know here.

Thanks,

MB

---

If you still have multiple charges for the same piece of content after checking tomorrow, make a post here and we will investigate.

Thanks,

MB

---

Advice:

Please be aware that, upon purchasing the Call of Duty Black Ops: First Strike Map Pack, you will be presented with 6 downloads. Each download is for a specific disc code. Please check the back of your Black Ops box, or the front of the disc, to see which file you need to download.

You do not need to download them all. If you have downloaded them all, you will only have been charged once.

MB

---

Latest Update:

Please be aware that the PlayStation Store will be locked for the next 15-20 minutes whilst we allow the current authetication system to clear.

This should provide a more stable service once it is unlocked in 20 minutes time.

Thanks,

MB

---

Update:

PlayStation Store should no longer be locked. Please restart your PlayStation 3 console and attempt to access/complete your transactions and post the results here.

[Tinie-Tempar]

Update:

Please be aware that there are some knock on issues being experienced as a result of the Store being unavailable:

You might not be able to verify your online pass for some games

PlayStation Home users may have difficulty accessing purchased items

Account Management is unavailable

There is no further update. We are working to resolve the issue.

[Tinie-Tempar]

Advice:

This issue is directly related to high traffic. We advise consumers to refrain from attempting to access the store until the issue is resolved. We will notfiy you when normal service has resumed. For now, accessing the store will only serve to prolong the issue

There is no further update. We are working hard to resolve the issue.

MB

---

Advice:

Please do not contact our Customer Support line with regards to this issue. They will be unable to provide any further information than is listed here and you may be waiting a long time to speak to an agent. We will provide regular updates here whenever news comes through to us.

MB

---

Update:

Some consumers are reporting that they can access the PlayStation Store. Please try to access and make a post with the results.

Thanks.

---

Update:

Service is improving, most users now able to access the Store. However, certain actions within the Store result in error code 80023017.

No further updates.

---

Regarding multiple purchases of same content:

Once the Store issue is fixed, we will investigate any multiple purchases of the same content made. My suggestion is that you wait until tomorrow morning and check your bank statements.

If you still have multiple charges for the same piece of content after checking tomorrow, make a post here and we will investigate.

Thanks,

MB

---

Advice:

Please be aware that, upon purchasing the Call of Duty Black Ops: First Strike Map Pack, you will be presented with 6 downloads. Each download is for a specific disc code. Please check the back of your Black Ops box, or the front of the disc, to see which file you need to download.

You do not need to download them all. If you have downloaded them all, you will only have been charged once.

MB

---

Latest Update:

Please be aware that the PlayStation Store will be locked for the next 15-20 minutes whilst we allow the current authetication system to clear.

This should provide a more stable service once it is unlocked in 20 minutes time.

Thanks,

MB

---

Update:

PlayStation Store should no longer be locked. Please restart your PlayStation 3 console and attempt to access/complete your transactions and post the results here.

[Tinie-Tempar]

MB

[Tinie-Tempar]

All,

We are aware that some consumers have been charged multiple times for purchases made on 3rd March 2011.

We are currently investigating how to rectify this issue and return any surplus payments made.

As soon as we have a resolution, we will let you know here.

Thanks,

MB

[Tinie-Tempar]

MB

[Tinie-Tempar]

All,

We are aware that some consumers have been charged multiple times for purchases made on 3rd March 2011.

We are currently investigating how to rectify this issue and return any surplus payments made.

As soon as we have a resolution, we will let you know here.

Thanks,

MB

[Tinie-Tempar]

me neither this is a joke its like were being ignored and my bamk is in arrears leaving possible bank charges. totally unacceptable!