on 16-06-2012 10:43 PM
Yeah, basically I've been flipped over by the PSN itself, as there is no seeming way out of this mess. As I've already written a message to a moderator, asking for help, I'll just post it here.
After a search of the forums of moderators or other people that could and would try to help me with my problem, I've found out that you name pops up a lot when talking about customers support. So, to cut to the chase - Last night I was trying to visit PS store from my somewhat new PS Vita system. After trying to use my WePaintHoles account which has the ID of firstname.lastname@example.org, it showed that my account has been temporarily suspended or banned. Being my first time, it really shocked me. I searched the internet and found that sony should send me a e-mail informing me of the suspension. As it turns out, the e-mail account has been lost as it was made only for the need of my PSN account activation. So basically I was left with no clue of what, why or how long will my suspension last. Of course, it wouldn't really bother me if there wouldn't be the three very recently bought games I had spent 20 euros on the day before and a lot of bought apps on the memory card that is directly linked to it. You see, after finding out about the suspension, I tried and succesfully restored my PS VITA system, thinking that I would be able to simply link my system to another PSN account. Little did I know that my memory card is linked to WePaintHoles, resulting in the console asking me to reformat my memory card. That would make it lose all the information in it. So now I have a suspension upon my account, and respectively my memory card too of unknown duration of time or matter. I've tried to contact the PSN customers support or the UK number for Europe service, but none have really helped me - the e-mails just linked me towards the phone number and the UK line keeps in on hold.
Please help me, I'm desperate and there's no seeming end to this horrible nonsense!
Thank you in advance,
As you can see Ive received no response, I ask for help here.
How long can this suspension last and what it might be about?!
on 17-06-2012 04:55 PM
You need to phone Sony for your region, the numbers are in the back of game manuals.
Also not a good idea putting an email address on a public forum.
on 17-06-2012 10:50 PM
Yeah I tried callin gin Sony, but they just keep in on hold. What the heck...
And about the mail - it's been already hacked... There can be no harm done anyways.
How long can the suspension last? The worst thing I've done is switched my ps Vita through multiple accounts as I needed to do so for my Finland gift card... can that be a violation if I don't live in Finland...? And what might be the punishment? Oh and also - if they say it's a week, can it last longer because of the processing inside Sony's network?
on 17-06-2012 11:05 PM
Various reasons why they would suspend an account.
1. Making an account for a region you don't live, which is against the terms and conditions when signing up.
2. Sharing account details, otherwise known as game sharing.
3. Sending abusive messages or pretending to be a Sony representative in said message.
You will just have to keep phoning them, it's the only way to find out why it happened and how long it will be for.
on 17-06-2012 11:08 PM
Ugh, aren't there any other PSN representatives out there on skype, facebook or any e-mail inbox? It's just a pain it he ass to spend a dollar for every minute I spend holding. It might end up with me actually paying the same amount I would for simply buying a new network pass on phone credit.
on 17-06-2012 11:54 PM
The only way they can verify that it's your account is over the phone because you will be asked a few security questions, like date of birth etc.
Nobody can do anything by email, on here, Skype or any other form of media.
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