21-04-2011 09:00 AM - edited 21-04-2011 09:02 AM
I had this problem a while back, I emailed them and they sorted it.... no arguments nothing I just explained and they fixed guess it depends on the person you get on the phone/email
Although I did get an email saying it was a gesture of good faith and would not necessarily be repeated luckily I've had no need for it to be
on 27-05-2011 03:02 AM
Same problem with me. I've had my id's reset in the past so now Sony is refusing to do it a 2nd time. So you might be wondering why would I want to reset my accounts? I like to have a ps3 on each tv in the house (4 in total). EBgames in Canada had a promotion on to trade in your old PS3 and receive a $200+tax credit towards another system. To me this was a no brainer, because I would be getting a new warranty, new controller, and a more efficient PS3. The only catch was that the promotion was on while the PSN was down so I couldn't remove the accounts from the old PS3's. So, I call up Sony and ask if they could reset my accounts if I trade in the PS3's. They assure me that they would be glad to reset the id's once that service was available. So I trade in the PS3's and call up Sony...guess what, I'm told in an arrogant voice that the reset "IS NOT GONNA HAPPEN". Great customer service SONY. I buy multiple Sony PS3's, TV's and PSP's and the best that you can do is 'IT'S NOT GONNA HAPPEN'...try to think out side the box will ya. Pushing away a devoted SONY supporter is just bad business. Also, don't forget I had no way to deactivate the accounts on my own...was that really my fault?
on 27-05-2011 05:58 AM
on 27-05-2011 08:15 AM
on 27-05-2011 10:57 PM
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