PlayStation®Network Technical Solutions

[SlapChin]

I've been trying to download the 4.11 update since Feb The and it gets to about 40% and simply says error code 80710723, the code list says I need to look at my port settings.

I really don't know how to look at them or even what is wrong. I got really angry earlier :-( But I would love it if some could help me please.

Thank you,

Dave

[RandAPle4 · Accepted solution]

Hi Dave,

What brand/model is your modem&/router?

What are the results (all the results) of an Internet Connection Test?

Settings > Network Settings > Internet Connection Test

Alternatively:

Try downloading the update to a USB stick

• Download from here
• Make a folder on your USB stick called \PS3\UPDATE (I.E. an UPDATE folder within a PS3 folder. Instructions say it must be in capitals)
• Copy the downloaded PS3UPDAT.PUP file into the folder.
• Connect the USB stick to the PS3.
• Go to [Settings] on the PS3.
• Select [System Update] and then
• [Update via Storage Media].
• Select the USB stick and your PS3 will install the update firmware from there.

[Pretoria]

---

RandAPle4 wrote:

Hi Dave,

What brand/model is your modem&/router?

What are the results (all the results) of an Internet Connection Test?

Settings > Network Settings > Internet Connection Test

Alternatively:

Try downloading the update to a USB stick

• Download from here
• Make a folder on your USB stick called \PS3\UPDATE (I.E. an UPDATE folder within a PS3 folder. Instructions say it must be in capitals)
• Copy the downloaded PS3UPDAT.PUP file into the folder.
• Connect the USB stick to the PS3.
• Go to [Settings] on the PS3.
• Select [System Update] and then
• [Update via Storage Media].
• Select the USB stick and your PS3 will install the update firmware from there.

---

Perfect Answer 



If this doesn't work the best idea would be to give us a call.


AU - 1300 365 911
NZ - 09 415 2447

&

If you are calling from the UK the best idea would be to call your local support team

[SlapChin]

Hey Rob thank you for your response.

I've tried to upload the file from an external hard drive, but its not working. Says it cant find the file. I'm not sure how to tell you the model of the modem/router, but here is some infomation at the bottom. Sorry to be so vague, but thank you very much for your help.

Dave 

NetGear Virgin Media

DGN 1000SP

[RandAPle4]

Dave,

Did you put the firmware in a \PS3\UPDATE folder on the external drive?

DGN1000SP is the router model but you didn't post an internet connection test.

Are you in the UK?

[SlapChin]

Hello, yes I am in the UK.

I've done the test and it just says 

Obtain IP Address - Succeeded

Internet Connection - Succeeded

And thats it, it hasn't done any of the other stuff.

R.E External drive, yeah I did put it in a seperate folder and named it \PS3\UPDATE 

[RandAPle4]

If you don't get results for all of the entries below then there is something wrong with your internet setup.

• Obtain IP Address
• Internet Connection
• PlayStation®Network
• UPnP
• NAT Type
• Connection Speed (Download)
• Connection Speed (Upload)

Most importantly, for any online activity such as online games and voice/video chat, you should have UPnP Available and NAT type 2.

If Playstation Network didn't succeed, are you not signing into the Playstation Network on your PS3? (edit: of course not, you need to update your firmware )

Upload and download speeds give you an important indication of the quality of your interent connection. If you have a bad connection it's no wonder you can't download an uncorrupted copy of the firmware.

You may get more help with your particular internet setup from

The English Forum

[RandAPle4]

Actually, I think you should just call the Sony Support centre. Your local number is in the back of the little booklet that comes with most games.

[xXDRAGONXx365]

hi i was trying to download revolution DLC for black ops and it arrive at 22% and it give me this code error i use a wireless router and my connection speed is really high plz can someone help?

[xXDRAGONXx365]

when i want to check my connection status it sign me out so i cant check the download status