PlayStation®Network Technical Help

[revanthedarth]

Hi,

I bought Tank Battles (Full Game Upgrade) instead of Tank Battles (Full Game). I couldn't find the demo of the game to upgrade to on PSN. When I try to download the game I bought, a file with size 6KB downloads, then nothing happens.

I should note that both games have the same price.

I mailed psn support at global website but it says that: "Please note, our department only handles emails from North American residents."

I live in Turkey, I looked at Turkish official website but couldn't find a page to post my problem. What should I do?

[revanthedarth]

I found a mail from Turkish support: networksupport@tr.playstation.com but trying to send mails to this address results in error:

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

     networksupport@tr.playstation.com

Message will be retried for 2 more day(s)

Technical details of temporary failure: 
The recipient server did not accept our requests to connect. Learn more at http://support.google.com/mail/bin/answer.py?answer=7720 
[(0) tr.playstation.com. [217.18.19.155]:25: Connection timed out]

what to do?

[SuperFastZombie]

Hi revanthedarth,

You can find contact details for Turkish PlayStation Support below.

TÜRKIYE (TR)

networksupport@tr.playstation.com

networksupport@tr.playstation.com

[revanthedarth]

Yeah but as I told before, I cannot send mail to that address. It fails to deliver after delaying for 3 days. I tried it two times, now my last mail is on delay too. I informed North American Support division about this but they don't seem to care, all they say is "we can't help, contact local support" (which is ironic since I WAS complaining about not being able to reach local support team)

[RabidWalker]

Hi revan,

The contact for Turkey should be the email networksupport@tr.playstation.com. However as you are getting this error message I will investigate for you. 

Rabid

[RabidWalker]

Hi revandarth,

I will forward your query to some of the guys in the Turkish support, do you have a preferred email contact I can pass they can respond to you?

Thanks

Rabid

[revanthedarth]

Hi RabidWalker,

My e-mail address is huseyinolgac@gmail.com

Thank you for your concern