PlayStation®Network Technical Help

[fly123]

Hi  PS Staff      for two days ago, i redeemed my PSN-card  but it wount work   it says that the code is invalid or that i have typed it wrong.  But i did typed the code right.  I don't understand it..   there is definitely something wrong with Sony's network on the PS-store redeem-section.  i will be realy grateful if you could fix this issue as soon as possible.  Thanks in advance

[RabidWalker]

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fly123 wrote:

Hi  PS Staff      for two days ago, i redeemed my PSN-card  but it wount work   it says that the code is invalid or that i have typed it wrong.  But i did typed the code right.  I don't understand it..   there is definitely something wrong with Sony's network on the PS-store redeem-section.  i will be realy grateful if you could fix this issue as soon as possible.  Thanks in advance

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Where are you from fly123? and is the card in the correct currency for the store?

With the PSN cards, these have to be activated at the till before they can be used otherwise they may not work, so there may be an issue here?

[fly123]

Hi RabidWalker i am from Denmark, yes the PSN-card is in the correct currency. I have used PSN-cards many times, but it's the first time i have issues with them. Could you get sony to fix it please

[RabidWalker]

Hi fly,

If you PM me the code I can check if it is active on our system, however I wouldn't be able to activate it from here.

For this you would have to return to the retailer where you purchased it where they can replace it, or activate it at the till. Alternatively you can call your local Support Line where the Network Team will be able to assist.

Rabid