PlayStation®Network Technical Help

[leonhar13]

Hi,

I was (yesterday) charged £9.99 for Music Unlimited (well, £9.99 was taken from my wallet, and £5 was taken from my bank account). When I first downloaded the trial, I did not realise that I was to be charged with the Premium Subscription.

Thia has annoyed me as there was no notice to say that I would be charged with the subscription. I have since turned it off, and shouldnt have to pay again.

Anyone else has this problem? Do you think I can get a refund?

Leon

[intel16]

Actually it wouldn't have taken the money unless you selected the option to keep the subscription after the the trial period had ended.

And when you first use the software it tells you the different subscriptions and their prices.

So therefore it can only be your fault. you can cancel now if you want but you won't get your maney back and you will then continue to be able to use it until your sub ends.

[persian_knight]

it just charged and I'm *****, I never signed up for anything and if I have; it must have tricked me somehow.

I swear to god if I don't get back my money I'm gonna **** up sony all over.

****ing rip off

Sony you are ****ing dead

(I put the stars myself so it wouldn't hurt the minors feelings )

[CrustyJockStrap]

Wehn you sign up to a trial and you already have your card details on the server (this case PSN) it will auto renew as per the T&C you agreed to.

You option to stop that happening is goto account managment and disable the auto re-new sub.

Sky

Virgin

BT

Love Film

Tal talk

pules net

O2

and lots more do this, for a trial you need to enter your details.

To end it before you are charged you have to end it your self via phone, internet or any other option it gives you.

Next time read the T&C's it works wonders you know.

[shooby337]

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persian_knight wrote:

it just charged and I'm *****, I never signed up for anything and if I have; it must have tricked me somehow.

I swear to god if I don't get back my money I'm gonna **** up sony all over.

****ing rip off

Sony you are ****ing dead

(I put the stars myself so it wouldn't hurt the minors feelings )

---

It wouldn't hurt anyones feelings as the forum would have put the * there for you anyways.

[persian_knight]

There was no such option, it made me choose 9..99 or 3.99 and there was no other option.
They had to let me know before the end of my subscription by email or anything. I still have another 20 days of my subscription left but they have charged me 10 days in advance!!!!

[persian_knight]

Sony customer service said that this service got nothing to do with them (I spoke to them on the phone a couple of minutes ago).
They gave me this number to phone them up and ask for a refund but they don't work during the weekends.
0844 369 0108

[persian_knight]

btw I made a topic just like you but sony removed it so I would not be surprised if they remove yours too.

[CrustyJockStrap · Accepted solution]

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persian_knight wrote:
There was no such option, it made me choose 9..99 or 3.99 and there was no other option.
They had to let me know before the end of my subscription by email or anything. I still have another 20 days of my subscription left but they have charged me 10 days in advance!!!!

---

when you first sign up you get your free trial but also have to pick a package for when you trial ends It is standerd practice.

If you read the T&C's it gives you the option to end the subscription throughout the trial via account managment on the Ps3 XMB ( i have done it)  Job done

Now if they take the cash early then that you will have to chase it up.

[jmmart99]

Cancelling Qriocity subscription:

http://qriocity-en.custhelp.com/ci/fattach/get/90/1299511417/redirect/1