PlayStation®Network Technical Solutions

[Fatboy1203]

I had added $50  in my account on 09/30/2011 and purchase all of the call of duty map packs I have tired going to my download list but it keeps telling me (An error poccurred during the install operation) And can even down my old demos it says the same thing.what can I do?

[Renze]

No, you just go to your download list in the Store, or via Account Management, and download it from there.

In the Store, go to the icons in the top right hand corner, and select the one labelled View Downloads.

[halon1988]

When you get errors like that it could be your internet connection, it might be having difficulties when you were trying to download the files.

Does the error come up when its installing after it's downloaded? if so the file was corrupted during the download and I can suggest trying to connect via Ethernet instead of wireless (If your wireless)

If going via wired try delete the game data for CoD and re-download.

If after those few things aren't fixing it for you try another internet connection maybe at a friend or family's house.

And you can always call your local support centre when we can give you help over the phone to get the downloads working.

Phone (Australia Support) : 1300 365 911

Phone (New Zealand Support) : 09 415 2447

[AxV_zLeGiTzJr]

You must ask the holder of the associated master account to help you sign in.

＜Note to parent or guardian＞
For the sub account holder to sign in, you must accept the Terms of Service / User Agreement and Privacy Policy again using your master account.  


What if you don't know master account because it was created on another system?

[stupidbunnysuit]

Hi there,

I'm imagining you're the Master Account holder, if so, you should be aware of the basic details used when the account was created.

If you need some assistance with recovering an account, please call your local Support Centre for assistance. If you're not sure of some / all details, we may not be able to assist.

-sbs

[A_human_]

Hello,
my brother was being an idiot when he made my account and gave me an incorrect password and incorrect birthdate, and now i am unable to access my account which i have bought several things on so i hae two questions:
1. If i create a new account will the purchased items be on my new account on my console?
2. Is there anyway you/I can retreive the information?

Cheers andrew

[Renze]

1: No. Purchased items are tied to the PSN (SEN) account.
2: No. Passwords are stored on the servers in a one-way encrypted form and cannot be decoded. They can only be changed.

[A_human_]

So on my console i have lost all the purchases i made?

[Renze]

If you're still using your existing account, you can go to the View Downloads option in the Store and redownload any purchases you have made. If you're using a new account, then you're out of luck.

If you really want to get access to your existing account back, then pick up the phone and dial the number you will find inside the back cover of any of your game manuals and talk to the Sony support staff about your problem. This cannot be done via the forum, as they will need to verify that you are who you say you are.

[xShawtyy]

Helloo .

I have a question how can i set a recovery question again i have forget it.

And i have locked my account on the fifa ea site.

Pls help me.