PlayStation®Network Technical Solutions

[mebjolz]

The Playstation customer support staff have been most helpful in the past but, without intending any insult to those staff members, dealing with Sony recently has been like bashing my head against a wall. Perhaps I haven't explained my situation clearly enough over the phone so this post is a desperate attempt to finally gain a solution.

I have a 60gb PS3 which was purchased on the day of launch.

I have 3 younger brothers who also have PS3 consoles, two of which are 40gb AU consoles, the other a JAP40gb.

Prior to the purchase of the 40gb consoles my PSN account was shared with my brothers and we have all purchased games and DLC using this account. When the 40gb consoles were purchased my PSN account was activated on those consoles also. 4 system activations in total.

Unfortunately the 60gb lasted about 2 years before it got the dreaded yellow light thing and needed to be sent in for repair. When the console came back from repair the account needed to be activated again. 5 system activations down.

Sony have assisted me with system deactivations in the past but my troubles dont end there.

Shortly after recieving the 60gb console back from repair it died again, luckily within the warranty period. Unfortunately one of the 40gb consoles has also had to be repaired, again twice (another 2 system activations down) and whilst waiting for the 60gb to come back from repair the 2nd time I purchased a new slim console (because I just dont trust the old 60gb not to fail again) totalling 5 consoles.

Now both consoles have returned from being repaired and are unable to have the PSN account activated on them.

I have manually deactivated all the systems I can in the hope that Sony would deactivate those remaining which are from BROKEN consoles or simply give me a complete account reset etc but so far have gotten nowhere. Surely it is possible to do so?

I am aware of the policies regarding game sharing etc, but this was a shared account with purchases made by more than one person and content was shared among consoles within the same household, not an excuse sure, but this is not blatant game sharing in a way that is abusing the system activation limit either. We are already purchasing 4 retail copies of many PS3 games, do Sony really expect people in a similar family situation to purchase DLC 4 times also?

Please, if any of the support staff can help me, I would really like to be able to activate my account on all 5 consoles. All I need is a further 2 system deactivations, and I wouldn't even need those if it were not for the broken consoles. Please Help!!!

[mebjolz]

Come on Sony, its been nearly a week now and I'm still waiting!!!

My PSN is deactivated on every working console it was activated on, any remaining are on broken consoles. The PS3's I have are all registered, hell, so is my PS2, why treat your loyal customers so poorly? This is just ridiculous, I cant use any DLC, I haven't even been playing the PS3 because of this... Please enable me to use the content I have paid for on ALL of the consoles in my household...They are all registered, what is the bloody problem? 2 System deactivations, why is that so much to ask?!!!

[mrkillingheidi]

Hi

I could only suggest to speak to your local PlayStation Support Team,

AUS - 1300 365 911
NZ - 09 415 2447

System Deactivations cannot be done over the forums.

[mebjolz]

Thanks for the suggestion, unfortunately I have spoken to support staff numerous times and still haven't got this issue resolved...That said, the staff have been pleasant and helpful but I guess after a certain point perhaps their hands are tied, I don't know...All I know is that they are not helping me very much at the moment. Pestering on the forums at this point seems like my only other option.

[Renze]

I suspect the problem of gamesharing is making things harder in this regard. Perhaps it is the pirates you should be venting your spleen at? They seem to enjoy ruining things for the rest of us.

[mebjolz]

Agreed, piracy and gamesharing is certainly making things difficult for honest gamers but I'm not so much venting, more pleading to Sony for assistance...Nagging at pirates will achieve nothing in that regard.

[kuldoog]

i really hope this issue can be sorted for you... as i'm on my 5th activated ps3....3 brdrives & an unknown hardware failure straight out the box(i'm so lucky).... i'll probably be needing a de-activation if this slim ever fails..... maybe try giving all the serial numbers of the consoles to customer support as proof they're in your possession? might be worth a try!?

[smokeypsd]

You can get customer support to deactivate all consoles if I'm not mistaken. They can't do individual consoles but a blanket deactivation can be done. Then just manually start up the activations you want to get going again meb.

[mebjolz]

thats exactly what I've been asking them to do but was told by support staff that they no longer do that, they only do one deactivation at a time...I need two more but even one more would be appreciated at the moment...I have deactivated all the working consoles manually so the only current activations are on broken systems...I did that weeks ago, I still haven't activated them again...I wont until I get the problem solved...which means I won't be buying any games until then either.