PlayStation®Network

[StoogeHunter_99]

I cant buy any thing on ps store because sony have but a hold on my credit card. How do i fix this.

[Renze · Accepted solution]

You pick up the phone and call your local Sony support line (you can find the phone number in the back cover of any of your game manuals, or in the manual that came with your PS3) and talk to them. This isn't something that can be fixed on a community forum. They will need to confirm your identity, and that can't be done here.

[SonicHedgie]

Stop attempting purchases via CC for a week, fix your details up and use prepaid vouchers in the mean-time.

[StoogeHunter_99]

cheers for that fella's. I have already contacted sony and they could not help.

[gavsta72]

Is it an actual credit card or a visa/mastercard debit card ??
If it's a debit card the PSN doesn't fully support them.......it's a hit and miss situation, but just leave it be for 24 hours and try again, there must be $1 in your bank account also cuz PSN will withrawl $1 (then re-imburse) for verification purposes

[crome44caliber]

i contacted SONY Aus because i cant add funds 2 my wallet

its seems our tech support in the country are farkin useless & know nothing

they told me ill be able 2 add funds in 48 hour - i waited 3 days 2 be safe

AND STILL NOTHING!!!!!!!!!

the stupid thing is i added funds 4 days ago & now i want to add more i cant

and our Tech support dont know a damn thing

p.s: its not going on 6 days

[gavsta72]

Maybe, just maybe don't be angry, aggressive or rude when speaking to them
I know it can be frustrating.....but if someone talks to me like that I just hang up

[SteveJar]

I'm in the same position as crome44caliber - there doesn't seem to be a way to fix it. Pretty crazy that Sony can't support simple problems on their own network.

[stupidbunnysuit]

Hey there,

I've posted a guide recently, but I'll summarise here as well.

When using a credit card on the Sony Entertainment Network, you do need to ensure all the details you have entered are correct.

The name you enter MUST match what's printed on the card.

The address you enter MUST match the details on your credit card company / financial institution statement.

Debit cards and prepaid credit card work differently to standard credit cards, and may not work all of the time.

If you have a failed attempt at a transaction, the system may lock you out of any transactions for 24 hours.

The credit card's country must match the country of your Sony Entertainment Network account.

If you're unsure, call your local PlayStation Support Centre and they can verify your details and discuss further.

-sbs