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Ok I just emailed Sony about my Query and they gave me my Incident number. They said I should call them but I don't like to call. And I already heard I have to wait until January 2017 when Sony is done fixing it. So my question is, can Live chat solve my query just like calling them you know message the person my Incident number and they can help me.
Depends what the issue is. They won't do everything over live chat. Some issues you HAVE to call them.
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