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06 Jun 2009
By adamE22

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Playstation Staff

"you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

[ Edited ]
44 Replies 42,056 Views edited 07-06-2009

I can sign onto the website using the sub-account sign-in ID and password, but when i try to sign in using the sub-accounts sign-in ID on my PSP so i can play online i just says:

 

"You cannot sign in using another user's sign-in ID (e-mail address)."

 

 i just dont know what to do.   can you please help me

 

 

Message Edited by adamE22 on 07-06-2009 12:36 AM
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Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

[ Edited ]

It may be because you have already signed into your PSP using your Master account.

 

Im only taking a guess though, sorry.

Message Edited by silent-viper on 07-06-2009 01:04 AM

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Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

Im not, i go back to the main screen and go onto the playstation networks drop down menu thingy and i click on the account managment. Then it askes me to sign in. So it cant be that. Iv tried logging into the sub-account there, and in game when it askes to sign in, but it keepscoming up with:

 "you cannot sign in using another user's sign-in ID (e-mail address)."

 

(btw, when ever i do go to sign in, it comes up with the master account information and pass already there and i can sign in then, but when ever i change it to the sub account sign-in ID and the password, it dosent work)

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Re: Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

has their already been an account active on the psp? if so, log in, press triangle on account management, delete account (dont worry, account will remain but it wont b on the console), then click "sign up" then existing account, then put in the details of the account u want to use. hope this helps
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PS1 original, PS2 original & slim, PS3 original & slim, PSP original, PSVita Day 1
PS4 Day 1 Player Edition bundle #4ThePlayers
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Re: Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

I have this problem to. After a took my PSP to a mates house (who I cant seem to track down, hes lives in another town), it had a different email for my psn account and resistance online sign in. However, it DOESN'T work when I sign in with it. So I tried putting my own account info in, and it says "you cannot sign in using another user's sign-in ID (e-mail address)".

 

I need some help please.

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Message 5 of 45 (41,951 Views)
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Re: Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

1) Go to "Account Management" and press triangle. (Dont need 2 sign in)
2) Choose "Delete Account" (it just deactivates it off ur psp).
3) Choose "Sign Up" and then "Existing Account".
4) Put in your account details and choose ok.
5) You can now sign into your account.
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Coventry City FC Fan, BSc Hons in Computer Science.
PS1 original, PS2 original & slim, PS3 original & slim, PSP original, PSVita Day 1
PS4 Day 1 Player Edition bundle #4ThePlayers
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Re: Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

Thank you, thank you, thank you!!!

 

I went to a friend's house and he used my PSP to log onto his account when I had never done it myself (never even set up an account).  Then when I tried to do it myself, and I set up an account using my computer, I couldn't log on from my PSP because all I got was this error message.  I wasted hours struggling with it.  I am really ANGRY with my friend because I told him not to use my PSP on the internet.

 

I put the error message into Google and this thread was the top hit.  I did what you said and the problem is solved!  HOORAY!!!

 

Thank you, thank you, thank you, Royston 99, you are a saviour!

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Re: Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

you are a life saver my friend thank you so much

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Re: Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

No problem, glad i can help!
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PS4 Day 1 Player Edition bundle #4ThePlayers
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Re: Re: "you cannot sign in using another user's sign-in ID (e-mail address). What do i do???

hii i have the same problem because i sold my psp go to my friend however even though he's logged on to his account how comes he can't play the games that i have downloaded on the psp go?

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