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07 Nov 2009
By NumberNone

NumberNone

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Sony SCEE Customer Service fail.

26 Replies 804 Views Created 07-11-2009

Just spent an hour on the phone with a 'supervisor' and despite they can see that I downloaded the PSP GT theme directly to my PSP Go on 5th October, because I mistakenly tried to get the them on my PSP 2000 prior to this (as I was passing on the PSP to my young son and he likes GT on PS3) they won't send me a code.

 

Never mind that I am a Playstation customer of 14 or so years. Or that I am a regular purchaser on the PSN store. Or that common sense would dictate that a company's best interests might be served by sending the code in this instance, giving a loyal customer what was promised in the promotional materials. I was even told by the supervisor that he could see I was elligible, but because I tried to download the them via Media Go initially he would not help me. So I find myself in the absurd situation that a customer services rep tells me I am elligible for the code but they won't send it to me.

 

This says a lot about Sony. It seems the treatment of SCEE customers that folks moan about in these threads and other places on the internet are justified. That Sony SCEE can't see their way to allowing common sense to prevail tells me that my feeling that their putting the theme on the general store was in fact a cynical ploy. That they knew folks would make mistakes like this and that would cut down on the number of downloads they had to give away.

 

While I won't be chucking away my investment in hardware and software by trading all my Sony stuff, I will certainly not be buying any more Sony consoles in future. I'm sure I'll live without the limited number of Sony exclusives on PS4 and I won't be giving more money to a company that can't even provide customer support on a case by case basis and put aside policy for common sense when required.

 

Very poor show. Sony once again prove that they don't care about annoying longterm customers.
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Tim6950rpm

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My sentiments exactly.

 

It is a real shame that Sony has decided to treat its loyal customers in this way.

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NumberNone wrote:

Just spent an hour on the phone with a 'supervisor' and despite they can see that I downloaded the PSP GT theme directly to my PSP Go on 5th October, because I mistakenly tried to get the them on my PSP 2000 prior to this (as I was passing on the PSP to my young son and he likes GT on PS3) they won't send me a code.

 

Never mind that I am a Playstation customer of 14 or so years. Or that I am a regular purchaser on the PSN store. Or that common sense would dictate that a company's best interests might be served by sending the code in this instance, giving a loyal customer what was promised in the promotional materials. I was even told by the supervisor that he could see I was elligible, but because I tried to download the them via Media Go initially he would not help me. So I find myself in the absurd situation that a customer services rep tells me I am elligible for the code but they won't send it to me.

 

This says a lot about Sony. It seems the treatment of SCEE customers that folks moan about in these threads and other places on the internet are justified. That Sony SCEE can't see their way to allowing common sense to prevail tells me that my feeling that their putting the theme on the general store was in fact a cynical ploy. That they knew folks would make mistakes like this and that would cut down on the number of downloads they had to give away.

 

While I won't be chucking away my investment in hardware and software by trading all my Sony stuff, I will certainly not be buying any more Sony consoles in future. I'm sure I'll live without the limited number of Sony exclusives on PS4 and I won't be giving more money to a company that can't even provide customer support on a case by case basis and put aside policy for common sense when required.

 

Very poor show. Sony once again prove that they don't care about annoying longterm customers.

 

Mate i had the same conversation with a Sony rep in head office who also said i was eligble for a code but wouldn't be sent it as the 1st time i downloaded the theme it failed. I told him about how i've been a fan of Sony & had bought several PSN things, all the consoles since PS1 & even suggested common sense prevail in this situation. He didn't back down even tho in his words "i had done everything right".

 

Poor poor show Sony, you've pushed me closer to Microsoft.

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wills

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I am still waiting for my code, and downloaded the theme on my psp 1000 first before I downloaded the theme on my psp go so surely they cannot get out of sending me the code.

 

In my eyes I downloaded the theme on a PSP Go on 1st October and have therefore done what Sony required in order to get a free GT download. 

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undeadshadow74

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yes i am having the same thoughts. to be completely honest i am getting increasingly annoyed at sony because they just arn't interested in their customers, they are just interested in the cash when that isn't what the foundation of the company was built on. they are supposed to be entertaining the world with their gadgets, and helping anyone that can't share the experience as much, but obviously they don't care.

 

i havent had a code either, and yet i downloaded the code 7 times. this is extremely unfair.

 

and you know what i have noticed?! anything that they give out as FREE* is EXTREMELY hard to get your hands on. thats what i find so bludy annoying about them.

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NumberNone

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wills wrote:

I am still waiting for my code, and downloaded the theme on my psp 1000 first before I downloaded the theme on my psp go so surely they cannot get out of sending me the code.

 

In my eyes I downloaded the theme on a PSP Go on 1st October and have therefore done what Sony required in order to get a free GT download. 


Trust me mate, you won't get you code. I did just what you have described, because my son wanted the theme on his PSP 2000. I then downloaded on my PSP Go. Sony CA will just give you the same big fat no they gave me after over and hour on the phone with them. 

 

They put the theme on the main store simply to trip people up this way and cut down on the number of downloads they had to give away. Cynical promotional huckerstering at its best.

 

All of this has made me see Sony in a brand new light. 

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Looking at the T&C's for the promotion it states that you have to download the theme on your psp go, which I have done. There is nothing that states that if you download the theme on another PSP you invalidate the offer:

 

4. To qualify to receive a download version of “Gran Turismo®” for PSP™ at no additional charge, eligible persons must own a PSP™go that was purchased within a Participating Country and must complete the following steps during the Promotional Period using their PSP™go:

(i)    set up a PlayStation®Network (PSN) account or sign in to their existing PSN account (as applicable); and

(ii)    download from the PlayStation®Store the Gran Turismo® theme specified within the promotion guide. 

 

I really don't understand how they can get out of sending me a code 

 

http://uk.playstation.com/legal/detail/item233838/ 

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wills wrote:

Looking at the T&C's for the promotion it states that you have to download the theme on your psp go, which I have done. There is nothing that states that if you download the theme on another PSP you invalidate the offer:

 

4. To qualify to receive a download version of “Gran Turismo®” for PSP™ at no additional charge, eligible persons must own a PSP™go that was purchased within a Participating Country and must complete the following steps during the Promotional Period using their PSP™go:

(i)    set up a PlayStation®Network (PSN) account or sign in to their existing PSN account (as applicable); and

(ii)    download from the PlayStation®Store the Gran Turismo® theme specified within the promotion guide. 

 

I really don't understand how they can get out of sending me a code 

 

http://uk.playstation.com/legal/detail/item233838/ 


theres your answer right there

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The original post states that because he downloaded the theme on a older PSP model first, and then downloaded the theme on the PSP Go he was not eligible.

 

In the T&C's my point is that it just states that you have to download the theme on a  PSP Go, which he did, within the promotional period, which he did...

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yes but although it dosnt say not to do it to other psp's it dose say to the pspgo so common sense means you do it to your pspgo...
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which he did...
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ifoundmysoul wrote:
yes but although it dosnt say not to do it to other psp's it dose say to the pspgo so common sense means you do it to your pspgo... ONLY

sorry

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markymillertime5 wrote:

Mate i had the same conversation with a Sony rep in head office who also said i was eligble for a code but wouldn't be sent it as the 1st time i downloaded the theme it failed. I told him about how i've been a fan of Sony & had bought several PSN things, all the consoles since PS1 & even suggested common sense prevail in this situation. He didn't back down even tho in his words "i had done everything right".

 

Poor poor show Sony, you've pushed me closer to Microsoft.


That is even more messed up than myconversation as the problem for you was almost certainly thepoor quality servers their end. Seems Sony reall don't give a monkey's about their early adopter fanbase. Which is why, as of now, I will not be buying any new Sony consoles.

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markymillertime5 wrote:

NumberNone wrote:

Just spent an hour on the phone with a 'supervisor' and despite they can see that I downloaded the PSP GT theme directly to my PSP Go on 5th October, because I mistakenly tried to get the them on my PSP 2000 prior to this (as I was passing on the PSP to my young son and he likes GT on PS3) they won't send me a code.

 

Never mind that I am a Playstation customer of 14 or so years. Or that I am a regular purchaser on the PSN store. Or that common sense would dictate that a company's best interests might be served by sending the code in this instance, giving a loyal customer what was promised in the promotional materials. I was even told by the supervisor that he could see I was elligible, but because I tried to download the them via Media Go initially he would not help me. So I find myself in the absurd situation that a customer services rep tells me I am elligible for the code but they won't send it to me.

 

This says a lot about Sony. It seems the treatment of SCEE customers that folks moan about in these threads and other places on the internet are justified. That Sony SCEE can't see their way to allowing common sense to prevail tells me that my feeling that their putting the theme on the general store was in fact a cynical ploy. That they knew folks would make mistakes like this and that would cut down on the number of downloads they had to give away.

 

While I won't be chucking away my investment in hardware and software by trading all my Sony stuff, I will certainly not be buying any more Sony consoles in future. I'm sure I'll live without the limited number of Sony exclusives on PS4 and I won't be giving more money to a company that can't even provide customer support on a case by case basis and put aside policy for common sense when required.

 

Very poor show. Sony once again prove that they don't care about annoying longterm customers.

 

Mate i had the same conversation with a Sony rep in head office who also said i was eligble for a code but wouldn't be sent it as the 1st time i downloaded the theme it failed. I told him about how i've been a fan of Sony & had bought several PSN things, all the consoles since PS1 & even suggested common sense prevail in this situation. He didn't back down even tho in his words "i had done everything right".

 

Poor poor show Sony, you've pushed me closer to Microsoft.


 
:S ok good luck playing on their hand-held.
 
i know its a pain but it cest la vie :( 

 

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daviina wrote:

:S ok good luck playing on their hand-held.
 

They just might seize the opportunity once they will  realise how much Sony fails. That's always a good opportunity for thecompetition to kick in. As much as i lovePSP, i'd love to see SCEE executives crying while hitting the bottom. Bunch of good for nothing asshats.

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MaxiM_82 wrote:

They just might seize the opportunity once they will  realise how much Sony fails. That's always a good opportunity for thecompetition to kick in. As much as i lovePSP, i'd love to see SCEE executives crying while hitting the bottom. Bunch of good for nothing asshats.


SCEE executives get a big paycheck no matter how well or how bad they do... :Shame:

 

if it was any different then the UK (EU) PSNstore would have picked up well and truly by now... why isnt someone from SCEE approaching software companies for mor content... eg. PS1 classics (where are all the titles USA has online)... :Shame:

 

lets face it SCEE know the UK (EU) PSNstores are lacking, yet they do nothing to rectify the problem... :Shame:

 

3 years the store has been running, yet it still has the same problem that it had when it was created... poor design and lack of content... (why not get the code from SCEA for the PSNstore and use their layout)... :Shame:

 

most webstores on the internet improve and change over time, with improvments made and things added... sadly SCEE dont appear to do change or improvments... :Shame:

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Unfortunately, it's a very common sentiment that the European wing of Sony appears to be run by morons. Can you imagine someone in America getting that sort of treatment? It would never happen. They would have lawsuits coming out of every orifice.

 

We get shafted here because.. well because as a culture we bend over and take it.

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SCEE have lost it. They forget that money doesn't rain from the sky, it comes from cutomers.

 

There is a golden rule of all business in the world: one happy customer will bring 10 new customers, while one unhapy customer will  discourage 100 of others.

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yep, it just somes this so called "country" up. we are push overs.

 

this is really doing my bludy head in. MICROSOFT WOULDN'T HAVE THIS PROBLEM SO WHY SHOULD WE!

 

i have just payed £230 and don't even get the PROMICED.. FREE*... GAME. that is NOT acceptable in my opinion and i think ANYONE deserves at least one free game when they get the pspGO, not just sum sh!t OLD games from that stupid list where you pick any 3.

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I downloaded it to a psp 1000 before I bought the go then downloaded it on the go and they sent me a code after I phoned problem is it didnt work so im getting another one so they say although the clock is ticking by.

 

So it must be their usual trick give it to some and not others as seperate story regarding ps3 failure

Basically to keep a long story short

My ps3 broke in warranty got replacement brand new they said

Broke again outside original warranty but I thouhght id have a year from replacement apparently not but anyway 1 time I phone sony yeh no problem we replace that at your door as a good will gesture could you just send us the receipt as proof of purchase etc do that get replacement although before I got the replacement 2. I had phoned up again and another person said under no curcumstance would we replace it when its that far out of warranty he said so as usual must depend who has the power on the day!

Message Edited by opl1990 on 09-11-2009 08:36 PM
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To clarify. I was told quite clearly by a customer servie supervisor that I was elligible for the code, but that they would not be sending me one as I had downloaded initially to a PSP 2000. The fact I downloaded to a PSPGo when it arrived from Amazon in the timeframe specified means nothing to Sony apparently, despite their own terms and conditions and a Customer Service Supervisor saying I am elligible.

 

The whole process has been set up to make sure they give away the absolute minimum number of downloads. They knew putting the theme on the main store would mean people thought it was okay to download the theme as just a theme for other PSP's thus voiding their GT PSP code registration when they downloaded to a PSPGo. 

 

When I called they even looked and saw that I downloaded the theme on the 5th October to my PSP Go. Despite that I was still told no. This whole PSP Go promotion (GT and UMD Reward) has been a fiasco and Sony should be ashamed. 

Message Edited by NumberNone on 10-11-2009 08:27 AM
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